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- Tasks: Manage customer inquiries and provide technical support for roofing products.
- Company: Join a respected industry leader known for its supportive work environment.
- Benefits: Enjoy a competitive salary, quarterly bonuses, and a comprehensive benefits package.
- Why this job: Perfect for those seeking stability, autonomy, and professional growth in a dynamic setting.
- Qualifications: Experience in technical support or after-sales roles, with strong communication skills required.
- Other info: Full training provided, with opportunities for career progression.
The predicted salary is between 20000 - 30000 £ per year.
£25,000 - £30,000 + Training + Progression + 10% Quarterly Bonus + Pension + Company Benefits package
Swadlincote, Burton Upon Trent
Are you from an After Sales / Technical Support background or similar looking for a stable Monday to Friday role focused on Customer Support, where you will be able to manage your own desk within a company known for their great working environment and employee benefits including quarterly bonuses?
As the go-to person for providing After-Sales support you will be tasked with managing your own desk and maintaining clear customer interaction channels and providing technical support on Roofing products where needed. You will receive full training and development in the company's specialist Roofing product range and be given the reins to manage your own workload ensuring customer satisfaction and support whenever needed.
The Role:
- Customer Interaction: Address customer inquiries
- Technical Problem Solving: Help to resolve technical issues
- ERP System Management: Efficiently manage service orders and maintain accurate records within ERP systems.
- Rewarding Work Environment: Thrive in a role that offers a competitive salary package, including a 10% quarterly bonus based on clear and achievable KPIs.
The Candidate:
- Experienced in technical support or after-sales roles, ideally within the construction or manufacturing sectors.
- Demonstrates strong communication and problem-solving skills, with a proficiency in ERP systems.
- Enjoys working in a dynamic environment and is committed to delivering excellent customer service.
- Looks for a stable, full-time position that offers both team collaboration and autonomy.
What We Offer:
- A friendly and supportive team environment in a respected industry leader.
- A regular weekday schedule that supports a healthy work-life balance.
- Full training and progression.
- Opportunities for professional growth and development in a growing company.
Apply Now: Are you ready to take on a role where your technical skills and customer service prowess can shine? Apply through Roundhouse Recruitment Limited for an opportunity to join our dedicated team. We handle all applications with the highest confidentiality and professionalism.
Technical Sales Engineer (Construction) employer: Roundhouse Recruitment Limited
Contact Detail:
Roundhouse Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Sales Engineer (Construction)
✨Tip Number 1
Familiarise yourself with the specific roofing products and technical support processes relevant to the role. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the position.
✨Tip Number 2
Network with professionals in the construction and manufacturing sectors, especially those who have experience in technical sales or after-sales support. Engaging with industry contacts can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare for potential technical problem-solving scenarios that may come up during the interview. Practising how you would approach common issues can showcase your analytical skills and readiness for the role.
✨Tip Number 4
Research the company culture and values of StudySmarter. Understanding what they prioritise in their employees can help you tailor your responses and show that you align with their mission and work environment.
We think you need these skills to ace Technical Sales Engineer (Construction)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support or after-sales roles, particularly within the construction or manufacturing sectors. Emphasise your communication and problem-solving skills, as well as any experience with ERP systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and technical support. Mention specific examples of how you've successfully resolved technical issues in the past and how you can contribute to the company's goals.
Highlight Relevant Skills: In your application, clearly outline your proficiency in ERP systems and any technical knowledge related to roofing products. This will demonstrate your ability to manage service orders and maintain accurate records effectively.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work in a dynamic environment and your commitment to delivering excellent customer service. Companies appreciate candidates who are genuinely interested in the role and the company culture.
How to prepare for a job interview at Roundhouse Recruitment Limited
✨Showcase Your Technical Knowledge
Make sure to brush up on your technical knowledge related to roofing products and construction. Be prepared to discuss any relevant experience you have in technical support or after-sales roles, as this will demonstrate your capability to handle customer inquiries effectively.
✨Demonstrate Problem-Solving Skills
During the interview, be ready to provide examples of how you've successfully resolved technical issues in the past. This will highlight your problem-solving abilities and show that you can think on your feet, which is crucial for a Technical Sales Engineer.
✨Familiarise Yourself with ERP Systems
Since managing service orders and maintaining records within ERP systems is part of the role, it’s beneficial to familiarise yourself with common ERP software. If you have experience with specific systems, mention this during the interview to showcase your readiness for the position.
✨Emphasise Customer Service Experience
This role requires excellent customer service skills, so be sure to highlight any previous experience where you’ve successfully interacted with customers. Discuss how you maintained clear communication and ensured customer satisfaction, as this aligns with the company's focus on delivering great support.
