At a Glance
- Tasks: Lead the Nights department, ensuring guest satisfaction and team support.
- Company: Valor Hospitality is a top-rated international hospitality company with ambitious growth plans.
- Benefits: Enjoy employee discounts, flexible working, meals on duty, and development opportunities.
- Why this job: Join a dynamic team in a vibrant hotel environment that values your growth and success.
- Qualifications: Strong leadership skills, customer service experience, and financial savvy are essential.
- Other info: Be part of a recognized leader in hospitality, redefining guest experiences.
The predicted salary is between 28800 - 43200 £ per year.
Night Manager – Leeds Night Manager Competitive + Benefits Crowne Plaza Leeds, Leeds LS1 4DL Why join us? As well as being rewarded with fantastic benefits, training and development, you’ll be joining one of UK’s Top 6 Best Places to Work in Hospitality 2023! Stays across the UK at employee rate (a HUGE discount!) Discounted Friends and Family rates (that’ll make you really popular!) 50% off food and beverage in our hotels A range of development and apprenticeship programmes We’re committed to your development and progression with lots of promotion opportunities You’ll get all meals on duty (because hard work is hungry work!) Uniform provided We’re big on all things reward and recognition and celebrate success throughout the year Commitment to your health and well-being Flexible working arrangements Discounted use of leisure facilities Refer a Friend incentives to influence your earning potential. The Role As ‘Night Manager’ you’ll be on the front line, delivering on our mission! You’ll understand the importance of a fantastic first and last impression to the happiness of our guests. You’ll be a passionate leader with the ability to inspire, motivate, and support your team in order to meet your financial goals and keep your department running smoothly. You’ll have high standards when it comes to guest experience and brand standards and you’ll take ownership and pride in your work. What you’ll be doing Leadership of the Nights department Coaching & Training Customer service Delivering brand standards Administration and Technology savvy Sound commercial judgment Maintaining security and safety during night time hours Available to work when the team and customer needs you most What’ll make you a great fit for us here at Valor When darkness falls, we need a hero! In a hotel that never sleeps, someone needs to ensure guests’ needs are met. Could that be you? At Valor Hospitality, we’re on a mission to redefine hospitality and this includes making sure our guests have the sweetest of dreams and the greatest of sleeps. We’re holding out for a hero, so do you have what it takes to be our next Night Manager? We’re looking for someone who can keep our night owls hooting with happiness and our sleepy bears snoring until sunrise. You’ll need to be financially savvy, deliver exceptional customer service and most importantly be a leader of the pack! If you’re ready to take back the night, then get in touch today. What you’ll become a part of Valor Hospitality is a trusted, multiple award winning, and full service, international hospitality company operating in the US, UK, Europe, Africa, Asia and the Middle East. We are reimagining hospitality internationally, creating great ROI, driving commerciality with creativity and innovation. Recognised by owners, investors and developers as an innovative and trusted partner to drive revenue and increase profits. Here in the UK we operate 35 properties across the brands of Crowne Plaza, Holiday Inn, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott Hotels and Courtyard by Marriott, in various locations throughout the UK. The Company continues to have ambitious development and growth plans. Hotel Description A sleek, urban hideout nestled directly in the heart of the city, Crowne Plaza Leeds is an ideal meeting spot for international travellers via the nearby Leeds Bradford airport, with excellent rail and motorway links across the North. The hotel offers 7 event spaces and can accommodate up to 200 guests in its conference centre, with a large breakout space and outdoor terrace for downtime. Fitness and wellness facilities ensure guests can maintain their routine and unwind after business. Valor Hospitality Europe has established itself as a respected, successful and dynamic management company, known for having highly engaged people, delivering great levels of hospitality with commercial expertise second to none. Please visit https://valorhospitality.com/ to learn more about our existing hotels, other exciting job opportunities and our company.
Night Manager - Leeds employer: Valor Hospitality Europe
Contact Detail:
Valor Hospitality Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager - Leeds
✨Tip Number 1
Familiarize yourself with the specific needs of a Night Manager role. Understand the unique challenges that come with managing a hotel during night hours, such as security and guest satisfaction, to demonstrate your readiness for the position.
✨Tip Number 2
Showcase your leadership skills by discussing past experiences where you successfully managed a team or resolved conflicts. Highlighting your ability to inspire and motivate others will make you stand out as a candidate.
✨Tip Number 3
Research Valor Hospitality and their approach to redefining hospitality. Being knowledgeable about their values and mission will help you align your answers during the interview and show your genuine interest in the company.
✨Tip Number 4
Prepare to discuss how you would handle various customer service scenarios that may arise during night shifts. Demonstrating your problem-solving skills and commitment to guest satisfaction will be key in landing this job.
We think you need these skills to ace Night Manager - Leeds
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Night Manager. Highlight your leadership skills and experience in customer service in your application.
Tailor Your CV: Customize your CV to reflect relevant experience in hospitality management, particularly in night operations. Emphasize any previous roles where you demonstrated financial savvy and team leadership.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to inspire a team. Mention specific examples of how you've delivered exceptional customer service and maintained high standards.
Highlight Your Availability: Since the role requires flexibility, clearly state your availability in your application. Mention your willingness to work during night hours and any previous experience in similar shifts.
How to prepare for a job interview at Valor Hospitality Europe
✨Show Your Leadership Skills
As a Night Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples from your past experiences where you successfully motivated your team or resolved conflicts.
✨Emphasize Customer Service Excellence
Highlight your commitment to exceptional customer service. Share specific instances where you went above and beyond to ensure guest satisfaction, as this is crucial for the role.
✨Understand Financial Acumen
Since financial savvy is important for this position, be ready to discuss how you've managed budgets or improved profitability in previous roles. This will show that you can meet the financial goals of the department.
✨Familiarize Yourself with Brand Standards
Research Valor Hospitality and their brand standards. Be prepared to discuss how you would uphold these standards and ensure a consistent guest experience during your night shifts.