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- Tasks: Communicate effectively, manage service requests, and provide top-notch customer support.
- Company: Join a leading healthcare company dedicated to improving patient care.
- Benefits: Enjoy competitive pay, flexible working hours, and a supportive team environment.
- Why this job: Make a real impact in healthcare while developing your skills in a dynamic setting.
- Qualifications: Fluent English, strong communication skills, and previous customer service experience required.
- Other info: This is a 12-month contract based in Amersham, with a pay rate of £14 - £15.59 per hour.
The location of the role is Amersham, Buckinghamshire. The duration of the contract is 12 months. The pay rate on offer is £14 - £15.59 per hour.
Key accountabilities of the role:
- Establishing and maintaining effective communication with appropriate individuals throughout the process such as Regional Service Managers, Field Service Engineers, Service Sales, Finance and Sales teams.
- Opening of service requests, dispatching corrective repairs/preventative maintenance work orders in a timely manner.
- Invoicing of service interventions.
- Dispute Handling.
- Deep dive into stock discrepancies and follow up.
- Physical Inventory support.
- Activating contracts within in-house systems.
- Work as part of a team and adopt a flexible approach to maintain and improve the quality of service.
- To provide excellent customer service for customers, both internal and external.
Key skills and experience:
- Written and oral fluency in English.
- Excellent communication and interpersonal skills.
- Excellent organisational skills and ability to prioritise workload.
- Problem solving skills, initiative, proactive/pre-emptive and strong attention to detail.
- Competent MS Office skills and be comfortable working with different systems.
- Previous client and customer service experience.
- Ability to work well in a busy customer service environment.
- Attention to detail and ability to prioritise.
- Flexibility and willingness to work as a team member.
Customer Service Specialist - Healthcare Industry employer: Undisclosed
Contact Detail:
Undisclosed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist - Healthcare Industry
✨Tip Number 1
Familiarise yourself with the healthcare industry and its specific customer service challenges. Understanding the nuances of healthcare can help you stand out during interviews, as you'll be able to demonstrate your knowledge and how it applies to the role.
✨Tip Number 2
Practice your communication skills by engaging in mock conversations or role-playing scenarios related to customer service. This will help you articulate your thoughts clearly and confidently, which is crucial for a Customer Service Specialist.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of past experiences where you've successfully resolved customer issues. Be ready to discuss these scenarios in detail during your interview to highlight your proactive approach.
✨Tip Number 4
Network with professionals in the healthcare sector through platforms like LinkedIn. Engaging with industry groups can provide insights into the role and may even lead to referrals, increasing your chances of landing the job with us.
We think you need these skills to ace Customer Service Specialist - Healthcare Industry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in the healthcare industry. Emphasise your communication skills and any specific achievements that demonstrate your ability to handle disputes and maintain effective communication.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the healthcare sector. Mention specific examples of how you've successfully managed customer interactions and resolved issues in previous roles.
Highlight Relevant Skills: In your application, clearly outline your organisational skills, problem-solving abilities, and proficiency with MS Office. Use bullet points to make these skills stand out, as they are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Customer Service Specialist.
How to prepare for a job interview at Undisclosed
✨Showcase Your Communication Skills
As a Customer Service Specialist, effective communication is key. Be prepared to demonstrate your ability to communicate clearly and concisely, both verbally and in writing. Use examples from your past experiences where you successfully resolved customer issues through strong communication.
✨Highlight Problem-Solving Abilities
Employers in the healthcare industry value proactive problem solvers. Think of specific instances where you identified a problem and took the initiative to resolve it. Discuss your thought process and the positive outcomes that resulted from your actions.
✨Demonstrate Organisational Skills
In a busy customer service environment, organisational skills are crucial. Prepare to discuss how you prioritise tasks and manage your workload effectively. You might want to share tools or methods you use to stay organised and ensure timely responses to service requests.
✨Emphasise Teamwork and Flexibility
This role requires a collaborative approach. Be ready to talk about your experience working in teams and how you adapt to different roles within a group. Share examples that illustrate your flexibility and willingness to support your colleagues to enhance overall service quality.
