Senior Director Project Management

You will be responsible for the UK operation’s end-to-end production capability and its flawless execution. This role encompasses all of the relevant production functions. You will be responsible for the implementation of and reporting of systems and processes that drive business performance across the UK operation working with not only the production team but also the commercial teams to drive growth.

The SPD must also be an Encore brand ambassador in the marketplace and seek out new opportunities for the company’s services – both current and future. You must be a visible and passionate advocate for Encore, able to articulate Encore’s vision with confidence.

• Be a visible leader across the UK business, leading and inspiring colleagues and helping to build and develop a collaborative, high performing culture.
• Deploy a consistent production offering and go-to-market strategy across the UK.
• Ensure that production meets its financial, budgetary and customer satisfaction objectives.
• Ensure a culture of training and development is maintained in the UK operation and targets of learning hours are met, as well as clear career pathing and development.
• Ensure consistency and accuracy in forecasting, budgeting, and reporting amongst the team.
• Plan and manage production capacity in collaboration with venue ops teams (i.e., resources, teams).
• Highlight, balance and mitigate areas of risk; integrating safety and risk management into the production process.
• Monitor and report on performance against objectives and KPIs.
• Ensure that the production department allocates resources effectively with rigorous pressure on costs and a commitment to value creation and labour sharing across your region.
• Identify ways to strategically improve production performance to achieve regional UK targets.
• Design, direct and support the implementation of company initiatives.
• Ensure action plans from company engagement surveys are developed, deployed and producing positive change, partnering with the HR Team.
• Be customer facing to build and maintain production relationships with appropriate key customers & partners to ensure customer service, satisfaction and retention.
• Provide direct leadership and guidance to the UK production team.
• Work collaboratively with Venue operations and EMEA production leads to drive operational efficiency for the organisation.
• Drive continuous improvement and optimisation of all processes through clear direction and effective leadership.
• Drive an accountability culture ensuring teams are aligned with company objectives.
• Promote a culture of high performance and continuous improvement that values learning and a commitment to quality.
• Hire, develop, lead and motivate a high performance operational teams necessary to support the growth of UK business.

• Ability to work in a matrix structure international business.
• Experience of successfully managing demanding corporate initiatives.
• Strong financial acumen.
• Experience with sales planning, forecasting and CRM.
• Excellent written and oral communication and presentation skills.
• Proven experience of delivering against an operations plan and to agreed targets.
• In-depth understanding of the business.
• Operational awareness.
• Outstanding communication and interpersonal abilities.
• Fluent English is essential and other European languages would be beneficial.
• Ability to travel extensively internationally and domestically.
• Customer driven operational leader with a demonstrated track record of success in senior production-oriented roles in B2B or B2C environments.
• Ability to inspire confidence in their team and throughout all levels of the organisation.
• Extensive experience of production, in end-to-end production management, and managing a portfolio of productions.
• Experience leading people, large / diverse teams and resources around complex schedules, budgets and across broad geographies; experience leading and managing remotely.
• Advanced influencing and negotiating skills, particularly with suppliers and resources.
• Excellent business and financial skills; able to develop and manage budgets.
• Understanding of existing / potential / emerging production technologies, systems, and tools.

• Private Healthcare.
• Employee supported volunteering.
• Enhanced family leave provisions.
• Perkbox and Employee assistance Programme.
• Company sick pay.
• Employee recognition scheme.
• Generous employee referral scheme.
• Clearly defined Career path (and all the important support along the way).
• Access to state-of-the-art technology.
• Global presence and opportunities worldwide.
• Long Service Programme.