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For Companies At a Glance
- Tasks: Manage client relationships and ensure exceptional customer experiences in a fast-paced environment.
- Company: Join a rapidly growing company specialising in innovative solutions for the construction sector.
- Benefits: Enjoy £35,000 salary, commission, 25 days leave, free parking, and work-from-home options.
- Why this job: Be part of a supportive team that values ambition and offers comprehensive training from day one.
- Qualifications: Experience in construction or related fields, strong communication skills, and proficiency in Microsoft Office required.
- Other info: Receive a dedicated 'buddy' for training and development to help you excel.
The predicted salary is between 28000 - 42000 £ per year.
Are you ready to take your next step in a dynamic and supportive environment? Our client, a well-established and rapidly growing company specialising in innovative solutions for the construction sector, is looking for an Internal Account Manager to join their friendly and enthusiastic team at their offices based in Hatfield. This is an excellent opportunity to work with a business that values ambition, a positive attitude, and exceptional customer service. If you're passionate about developing strong client relationships and making a real impact, this could be the perfect role for you.
The Role
In this fast-paced role, you’ll take ownership of managing a pipeline of opportunities, building relationships with clients, and ensuring the seamless delivery of exceptional customer experiences. Working closely with a collaborative customer support team, you’ll play a key part in driving the company’s growth and success. From day one, you’ll receive comprehensive training, including a dedicated 'buddy' system, to ensure you’re equipped to excel. You’ll also gain a full understanding of the business, meeting key team members across departments.
Key Responsibilities
- Create and manage a pipeline of opportunities.
- Achieve activity and sales targets.
- Proactively contact prospects to generate new business.
- Respond to enquiries promptly and efficiently.
- Upsell and cross-sell products and services.
- Manage the sales process from lead generation to order handover.
- Develop expertise in the company’s product portfolio and act as a trusted advisor.
- Analyse sales performance and commit to ongoing personal development.
- Deliver outstanding customer service and represent the brand with professionalism.
Requirements
- Experience in the construction industry or familiarity with architect drawings and specifications.
- Proficiency in ERP/CRM systems.
- Experience in a similar role.
- Practical skills or a strong DIY background to connect with customers.
- Proven lead generation and prospecting experience.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Strong communication, organisational, and time management skills.
- Commercial awareness, attention to detail, and a proactive attitude.
- Team player with excellent interpersonal skills.
- Full UK driving licence.
Benefits
- £35,000 + £6,000 - £10,000 Commission
- 25 days annual leave
- Free car parking
- Workplace pension
- Company laptop
- 6 days work from home per year
This is a fantastic opportunity to join a company that values its team and is committed to providing a supportive, exciting environment where you can thrive.
Internal Account Manager employer: UBT
Contact Detail:
UBT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Account Manager
✨Tip Number 1
Familiarise yourself with the construction industry and its terminology. Understanding architect drawings and specifications will give you an edge in conversations with potential clients, showcasing your expertise and building trust.
✨Tip Number 2
Leverage your network to connect with professionals in the construction sector. Attend industry events or join relevant online forums to meet people who can provide insights or even refer you to opportunities within the company.
✨Tip Number 3
Brush up on your CRM and ERP system skills. Being proficient in these systems is crucial for managing your pipeline effectively, so consider taking a short course or tutorial to enhance your knowledge before applying.
✨Tip Number 4
Prepare to demonstrate your customer service skills during the interview. Think of specific examples where you've gone above and beyond for clients, as this role heavily emphasises exceptional customer experiences.
We think you need these skills to ace Internal Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and the construction industry. Emphasise any familiarity with architect drawings and specifications, as well as your proficiency in ERP/CRM systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and relationship building. Mention specific examples of how you've successfully managed client relationships or generated new business in previous roles.
Highlight Relevant Skills: In your application, clearly outline your strong communication, organisational, and time management skills. Provide examples of how these skills have contributed to your success in past positions.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work in a dynamic environment and your commitment to delivering exceptional customer experiences. This will help you stand out as a candidate who aligns with the company's values.
How to prepare for a job interview at UBT
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their products, services, and recent developments in the construction sector. This will not only show your enthusiasm but also help you tailor your answers to align with their values and goals.
✨Demonstrate Your Customer Service Skills
As an Internal Account Manager, exceptional customer service is key. Prepare examples from your past experiences where you successfully managed client relationships or resolved issues. Highlight how your proactive attitude contributed to positive outcomes.
✨Showcase Your Technical Knowledge
Familiarity with architect drawings and specifications is a plus. If you have experience in the construction industry or practical DIY skills, be sure to mention these during the interview. This will help establish your credibility as a trusted advisor to clients.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare insightful questions about the team dynamics, training processes, and growth opportunities within the company. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
