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- Tasks: Lead a team to onboard new customers and improve operations in the automotive sector.
- Company: Join a prestigious motor company known for innovation and excellence.
- Benefits: Enjoy flexible working with 3 days in London and 2 days remote, plus competitive salary.
- Why this job: Be part of a dynamic team driving change and efficiency in a fast-paced environment.
- Qualifications: Experience in project management and technical teams, with strong communication skills required.
- Other info: This role offers a chance to shape the future of operations in a leading automotive firm.
The predicted salary is between 60000 - 84000 £ per year.
Are you an experienced and successful Onboarding and Operations Manager looking for a step up to management? Discover an amazing opportunity with a main dealer!
Salary: Basic £70,000.00 - £100,000.00
Working Hours: 3 days a week in London Office, 2 days working from home
Our client is seeking an Onboarding and Operations Manager to lead our clients team of six Automotive Aftersales Specialists and drive the onboarding operations to the next level.
Responsibilities:
- Your team is responsible for onboarding new customers.
- Working with DMS vendors to establish data connections overseeing installations across dealer networks.
- Lead operational improvements, tech-driven automation, performance culture development, and capacity planning.
- Team Leadership & People Management:
- Lead and coach a high-performing team of 6 Automotive Aftersales Specialists.
- Foster a culture of accountability, innovation, and continuous improvement.
- Define clear goals and KPIs; implement performance metrics and feedback loops.
- Hire and onboard 2 mid-level managers as the team grows.
- Support future planning for a senior Ops executive hire and broader organisational structure.
- Oversee all aspects of new customer onboarding across small and large dealer groups.
- Coordinate closely with DMS vendors to establish and maintain reliable data connections.
- Manage installations as project requests with clear timelines and communication.
- Ensure successful delivery and integration through effective project oversight.
- Evaluate and streamline onboarding workflows, identifying opportunities for automation.
- Collaborate cross-functionally with Product, Engineering, and Sales to drive improvements.
- Drive adoption of new tech tools and operational efficiencies in data onboarding.
- Oversee data quality checks and investigations, ensuring completeness and integrity.
- Leverage SQL and database management knowledge to support issue resolution and QA.
- Provide escalation support and problem-solving for complex onboarding cases.
- Build capacity planning tools to ensure scalability and workload visibility.
- Own executive-level reporting on onboarding performance, trends, and risks.
- Proactively identify resourcing gaps and make recommendations for future scale.
The Ideal Candidate:
- Strong operational and project management background in a client-facing environment.
- Experience managing technical or data-focused teams in a fast-paced setting.
- Understanding of automotive aftersales, DMS systems (e.g. Keyloop), or similar industries.
- Comfort with technical tools - familiarity with SQL, databases, and Excel is essential.
- Process-oriented with a knack for streamlining workflows and managing change.
- Excellent communicator and people manager with strong stakeholder management skills.
- Organised, innovative, and always thinking two steps ahead.
This is a client-facing leadership role that blends project management, people leadership, and process innovation to help our client scale efficiently and effectively. If you are looking for a fantastic opportunity within your already successful career and would like to join this highly successful prestige motor company, then APPLY today!
If you do not hear from us within 14 days of your application date, please assume we will not be progressing your application.
Onboarding and Operations Manager employer: theo
Contact Detail:
theo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding and Operations Manager
✨Tip Number 1
Familiarise yourself with the latest trends in onboarding and operations management, especially within the automotive industry. This knowledge will help you speak confidently about how you can drive operational improvements and lead your team effectively.
✨Tip Number 2
Network with professionals in the automotive aftersales sector. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the role you're interested in.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams and implemented process improvements in previous roles. Highlight your experience with DMS systems and any technical tools you've used, as this will demonstrate your capability for the position.
✨Tip Number 4
Showcase your leadership style during any interviews or networking opportunities. Emphasise your ability to foster a culture of accountability and innovation, as these qualities are essential for the Onboarding and Operations Manager role.
We think you need these skills to ace Onboarding and Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in onboarding, operations management, and team leadership. Use specific examples that demonstrate your success in similar roles, particularly in client-facing environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your understanding of DMS systems. Mention how your skills align with the responsibilities outlined in the job description, especially in process improvement and team management.
Highlight Technical Skills: Since the role requires familiarity with SQL and database management, ensure you mention any relevant technical skills or experiences. Provide examples of how you've used these tools to drive operational improvements in past roles.
Showcase Leadership Experience: Emphasise your experience in leading teams and managing projects. Include specific metrics or outcomes that demonstrate your ability to foster a culture of accountability and innovation within your team.
How to prepare for a job interview at theo
✨Showcase Your Leadership Skills
As an Onboarding and Operations Manager, you'll be leading a team. Be prepared to discuss your leadership style, how you motivate teams, and examples of how you've successfully managed people in the past.
✨Demonstrate Technical Proficiency
Familiarity with SQL and data management is crucial for this role. Brush up on your technical knowledge and be ready to discuss how you've used these tools in previous positions to drive operational improvements.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle complex onboarding cases. Think of specific examples where you've streamlined processes or improved workflows in a client-facing environment.
✨Understand the Automotive Aftermarket
Having a solid understanding of the automotive aftersales industry and DMS systems will set you apart. Research the latest trends and challenges in the sector to demonstrate your knowledge and passion during the interview.
