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- Tasks: Deliver exceptional customer service to French-speaking clients and handle insurance claims.
- Company: Join a supportive and growing team in a modern workplace in Bristol.
- Benefits: Enjoy hybrid working, life insurance, health programmes, and ongoing training.
- Why this job: Be part of a dynamic team that values your contributions and fosters career development.
- Qualifications: Fluency in French and experience in customer service or claims processing preferred.
- Other info: Candidates must be within 55 miles of Bristol or willing to relocate.
The predicted salary is between 25000 - 26125 £ per year.
Real Recruitment is excited to be working on behalf of our client to find a French-Speaking Insurer Support Representative to join their Bilingual Customer Service teams based in Bristol (BS1) on a full time, permanent basis. This is a fantastic opportunity for a customer-focused individual to join a growing team in a supportive environment where your contribution is valued, and your skills can develop.
What’s Available To You:
- SALARY: £25,000 - £26,125 per annum DOE
- Hybrid Working Available - 3 days in the Bristol office & 2 WFH days
- Life Insurance
- Company Pension
- Health & Wellbeing Programme
- A fantastic, modern workplace designed for you
- Subsidised cafeteria
- Based in Central Bristol with great transport links nearby
- Full training and ongoing development opportunities
- A supportive, inclusive working environment where your contributions are valued
About The Role:
As an Insurer Support Representative, you will be responsible for delivering exceptional customer service to French-speaking business clients. Your key duties will include investigating and evaluating insurance losses, handling queries, and providing complaint resolution in line with industry standards. You’ll be joining a team that prides itself on treating customers fairly and offering high-quality service.
Key Responsibilities:
- Investigate and evaluate insurance claims, ensuring accuracy and fairness.
- Handle customer service queries from French-speaking clients, including complaint resolution.
- Ensure compliance with FCA guidelines and underwriter standards.
- Accurately log and interpret data in the system, following up with relevant parties as needed.
- Arrange repairs, replacements, or payments for insured equipment and manage salvage when necessary.
- Translate documents and correspondence as required.
- Meet weekly and monthly productivity targets, supporting the team to achieve business goals.
Working Hours: 37.5 hours per week | Monday to Friday
About You:
- You will be fluent in French, both spoken and written to a professional standard.
- MUST HAVE previous experience in communicating in both written & verbal formats to FRENCH SPEAKING customers.
- Experience in customer service or claims processing, ideally within an insurance environment (beneficial, but not essential).
- Strong organisational and prioritisation skills with excellent attention to detail.
- Confident communicator with a focus on delivering outstanding customer service.
- Adaptable, team-oriented, and capable of working independently.
- Familiar with MS Office applications and able to maintain accuracy in data entry.
PLEASE NOTE: Candidates living more than 55 miles from Bristol City Centre will not be considered unless they are relocating to Bristol before employment commences.
If you are a motivated, customer-focused individual with a passion for delivering high-quality service and a desire to develop your career, we would love to hear from you. Apply today to join a dynamic and growing team.
Contact Detail:
Real Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (French-Speaking)
✨Tip Number 1
Brush up on your French language skills, especially in a customer service context. Practising common phrases and industry-specific vocabulary can help you communicate more effectively with clients.
✨Tip Number 2
Familiarise yourself with the insurance industry, particularly claims processing and customer service standards. Understanding these concepts will allow you to speak confidently about your knowledge during interviews.
✨Tip Number 3
Prepare for potential role-play scenarios in interviews where you may need to demonstrate your problem-solving skills. Think of examples from your past experiences where you successfully resolved customer issues.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the interview process.
We think you need these skills to ace Customer Service Advisor (French-Speaking)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially any roles where you communicated with French-speaking clients. Use specific examples to demonstrate your skills and achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your fluency in French. Mention why you are interested in this role and how your background aligns with the company's values and goals.
Highlight Relevant Skills: In your application, emphasise your organisational skills, attention to detail, and ability to work both independently and as part of a team. These are key attributes the employer is looking for.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. Ensure that your French language skills are reflected accurately, as this is crucial for the role.
How to prepare for a job interview at Real Recruitment
✨Brush Up on Your French
Since the role requires fluency in French, make sure to practice your language skills before the interview. Be prepared to answer questions and discuss your experience in both French and English to demonstrate your proficiency.
✨Know the Company and Role
Research Real Recruitment and understand their values, mission, and the specifics of the Insurer Support Representative role. This will help you tailor your answers and show that you're genuinely interested in the position.
✨Prepare for Customer Service Scenarios
Think of examples from your past experiences where you provided exceptional customer service or resolved complaints. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Familiarise Yourself with Insurance Basics
Even if you don't have extensive experience in insurance, having a basic understanding of how insurance claims work can set you apart. Brush up on common terms and processes to show your willingness to learn and adapt.
