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- Tasks: Provide exceptional customer service and ensure a welcoming experience for visitors.
- Company: Join the Science Museum Group at the stunning Science and Innovation Park in Wroughton.
- Benefits: Enjoy 27 days annual leave, health insurance, and discounts on exhibitions and cafes.
- Why this job: Be part of a mission-led organisation that values diversity and inspires futures.
- Qualifications: Experience in customer service and strong communication skills are essential; a UK Driving Licence is required.
- Other info: We encourage applicants from all backgrounds, even if you don't meet every criterion.
Can you provide exceptional customer service? Are you interested in working with a diverse range of people in a truly unique space?
The Science and Innovation Park (SIP) in Wroughton is part of the Science Museum Group (SMG). The 545-acre site plays a vital role in the Group's sustainability activities and is surrounded by the stunning Wiltshire countryside, with lots of wildlife to spot around the site. It also hosts a range of commercial activities, including storage for the cultural sector, space for research and development projects, renewable energy generation and more.
In order to provide a first-class welcome to the Park, we are now looking for a full-time Visitor Experience Assistant to join the team on a fixed term basis for 2 years.
As Visitor Experience Assistant, you will provide a great customer experience to those that use our facilities or visit our collection. You will be an open and friendly communicator and dedicated to brilliant customer service. You'll be able to deal with multiple enquiries in a sensitive way, keeping people safe and happy when they first set foot at the Park. Working with the Security and Operations teams you'll make sure that customers' queries are handled efficiently and accurately. You will understand the importance of health and safety, and be mindful of security issues.
Joining us, you will bring experience of providing exceptional customer service. You will have strong communication skills and will enjoy working with people from a wide range of backgrounds. Team working will come naturally to you, as will contributing to a supportive working environment. Due to the nature and scale of the Park, a UK Driving Licence is required in order to navigate the site effectively.
Don't feel you meet all the criteria? We welcome you to apply even if your experience doesn't match directly. With your transferable skills, you could be the right candidate for this, or other opportunities that we have.
View the Vacancy Information Pack listed under 'Attachments' on the vacancy listing on our website for more details about the role and the application process or click 'Apply Online' to submit an application.
What we offer:
- Meaningful work. We're a mission-led organisation where the work you do supports us in Inspiring Futures.
- Career growth. We offer enhanced support with personal and professional development.
- Work/life balance. We offer 27 days annual leave in addition to bank holidays, along with flexible policies which support you and your home life.
- Health & Dental Insurance. Extra peace of mind, from day one.
- All our colleagues can access an employee assistance programme, access to the Unmind app, and other wellbeing support.
- Colleague networks. Our colleague-led networks are an informal forum for colleagues to come together to discuss topics of shared interest and lived experience. They create a space for people to exchange ideas, discuss best practice, socialise and build a sense of community.
- Enhanced contributory pension. To support you in saving for the future.
- Interest-free loans. When you need a little extra cash for life events or home improvements.
- Great discounts. Free entry to exhibitions, discounts in our shops, cafes, and access to other museums in the NMDC network.
Open for All is one of the Science Museum Group's five core values and sets out our important aspiration to be a place for everyone. We are working hard to understand our organisation better and to develop a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge, and expertise. By having greater diversity, we believe that we will be a stronger and better organisation, capable to continue to Inspire Futures.
Visitor Experience Assistant employer: Science Museum Group
Contact Detail:
Science Museum Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Experience Assistant
✨Tip Number 1
Familiarise yourself with the Science and Innovation Park and its offerings. Understanding the unique aspects of the site, including its sustainability initiatives and diverse activities, will help you engage with visitors more effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Brush up on your customer service skills by practising scenarios where you handle multiple enquiries. Being able to showcase your ability to manage various requests while maintaining a friendly demeanour will set you apart during the interview process.
✨Tip Number 3
Network with current or former employees of the Science Museum Group. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and show that you’re a good fit for the team.
✨Tip Number 4
Prepare to discuss your experience working with diverse groups of people. Highlighting specific examples of how you've successfully communicated and collaborated with individuals from different backgrounds will demonstrate your suitability for the Visitor Experience Assistant role.
We think you need these skills to ace Visitor Experience Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Visitor Experience Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise your experience in providing exceptional customer service. Use specific examples from your past roles to demonstrate your ability to communicate effectively and handle enquiries sensitively.
Highlight Teamwork and Communication: Since the role involves working with diverse teams, make sure to mention your teamwork skills and any relevant experiences. Illustrate how you contribute to a supportive working environment and communicate openly with colleagues.
Express Enthusiasm for the Organisation: Convey your passion for working at the Science Museum Group and your interest in contributing to their mission of Inspiring Futures. This can help you stand out as a candidate who is genuinely invested in the role and the organisation.
How to prepare for a job interview at Science Museum Group
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight situations where you dealt with diverse groups of people and how you ensured their needs were met.
✨Demonstrate Strong Communication
Practice clear and friendly communication. During the interview, be open and approachable, as this reflects the qualities needed for a Visitor Experience Assistant. Use active listening to show you value the interviewer's questions.
✨Understand Health and Safety Protocols
Familiarise yourself with basic health and safety guidelines relevant to visitor experiences. Be ready to discuss how you would handle safety concerns or emergencies while ensuring a positive experience for visitors.
✨Emphasise Teamwork and Adaptability
Be prepared to talk about your ability to work in a team and adapt to different situations. Share examples of how you've contributed to a supportive working environment and how you can collaborate effectively with security and operations teams.
