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- Tasks: Assist in managing the Front Office, ensuring guests receive a warm welcome and smooth service.
- Company: Join Dalata Hotel Group, Ireland's largest hotel group with exciting growth opportunities.
- Benefits: Enjoy free meals, discounts on hotel stays, and a supportive work environment.
- Why this job: Be part of a fun team culture with opportunities for personal and professional development.
- Qualifications: One year of supervisory experience and excellent organisational skills required.
- Other info: Dalata values fairness, service, and individuality, promoting a positive workplace.
The predicted salary is between 24000 - 36000 £ per year.
We have a fantastic new vacancy for Assistant Front Office Manager in the excellent MALDRON HOTEL GLASGOW. We are looking for a talented individual with supervisory experience in Front Office.
Why us?
- Annual Leave Entitlement - increasing with length of service
- Future opportunities to develop within Dalata. We actively encourage internal development and progression.
- Free meals on duty as well as all day tea and coffee for the caffeine lovers
- Great location with easy access to public transport
- Food and Beverage Discount in all Dalata Hotels (Ireland, UK & Germany)
- Group Wide Discounts on Hotel stays for you and your Family & Friends (Ireland, UK & Germany)
- Staff Appreciation Initiatives, Fun Team Building Activities and regular charity events
- Employee Assistance Programme and access to counselling support
- Cycle to Work Scheme
Objective of the Role
Reporting to the Front Office Manager, the Assistant Front Office Manager will assist in ensuring the smooth and efficient running of the Front Office Department ensuring guests' requests are met at all times and revenue is maximised.
Key Duties and Responsibilities
- Ensure all guests receive a genuine warm, friendly and courteous welcome on arrival and during their stay from all department personnel.
- Assist in efficiently and effectively controlling front office departmental operations.
- Work with the management team to ensure strong morale amongst the team at all times.
- Monitor all front office cash transactions, float and till procedures and ensure that procedures are carried out in accordance with Company policy.
- Ensure that the front desk is adequately staffed at all times and anticipate the need for additional cover particularly during busy periods.
- Familiarise departmental staff with sales and promotional principles and promote all outlets in the hotel.
- Communicate and liaise with the Accommodation Manager/Supervisor in relation to rooms status, VIPs and allocations.
Requirements:
- One year of experience in a similar role
- Excellent organisational skills and the ability to oversee & delegate work to others.
- A warm, friendly and approachable personality when dealing with fellow staff and guests.
- The ability to work on their own initiative, as well as being capable of working as part of a team.
About our culture:
Dalata Hotel Group – Ireland's largest hotel group has a number of exciting positions on the horizon. As Dalata continues to grow and expand in Ireland and the UK it's more important than ever to have the right team alongside us. In the near future we will be opening the doors of new hotels creating many jobs and investing millions in the Irish and UK economy. We lead through our Dalata values of “Our People, Our Fairness, Our Service and Our Individuality”. If you have the right attitude and energy you will have great opportunities to progress within the group. Our company is a place where you can do great things – individually and as a team. You will have the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career. We also have a number of unique and recognised training programmes to aid your professional and personal development and pride ourselves on creating an objective, supportive and fair working environment for our employees. Dalata Hotel Group Plc is an Equal Opportunities Employer.
Assistant Front Office Manager employer: Maldron Glasgow
Contact Detail:
Maldron Glasgow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Front Office Manager
✨Tip Number 1
Familiarise yourself with the Dalata Hotel Group's values and culture. Understanding 'Our People, Our Fairness, Our Service and Our Individuality' will help you align your responses during interviews and show that you're a good fit for their team.
✨Tip Number 2
Network with current or former employees of the Maldron Hotel Glasgow. They can provide insights into the work environment and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Demonstrate your supervisory experience by preparing specific examples of how you've effectively managed teams in the past. Highlighting your ability to maintain morale and delegate tasks will resonate well with the hiring managers.
✨Tip Number 4
Research common challenges faced in front office management and think about how you would address them. Being able to discuss these scenarios during your interview will showcase your problem-solving skills and readiness for the role.
We think you need these skills to ace Assistant Front Office Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in front office management or similar roles. Emphasise your supervisory skills and any achievements that demonstrate your ability to lead a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific reasons why you want to work at Maldron Hotel Glasgow and how your values align with those of Dalata Hotel Group.
Highlight Customer Service Skills: Since the role requires a warm and friendly approach, include examples of how you've provided excellent customer service in previous positions. This will show that you understand the importance of guest satisfaction.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Maldron Glasgow
✨Showcase Your Supervisory Skills
As an Assistant Front Office Manager, you'll need to demonstrate your supervisory experience. Be prepared to discuss specific examples of how you've effectively managed a team, delegated tasks, and maintained high morale among staff.
✨Emphasise Customer Service Excellence
This role is all about ensuring guests have a warm and friendly experience. Share anecdotes that highlight your ability to provide exceptional customer service and how you handle guest requests or complaints.
✨Familiarise Yourself with the Hotel's Values
Dalata Hotel Group values 'Our People, Our Fairness, Our Service and Our Individuality'. Research these values and think about how your personal values align with them. Be ready to discuss how you embody these principles in your work.
✨Prepare for Teamwork Questions
Since teamwork is crucial in this role, expect questions about how you collaborate with others. Prepare examples of successful team projects or initiatives you've led, focusing on your communication and leadership skills.
