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- Tasks: Lead a dynamic team in a fast-paced contact centre environment.
- Company: Join a forward-thinking client based in Leicestershire, focused on excellence.
- Benefits: Enjoy a competitive salary with performance bonuses and a vibrant office culture.
- Why this job: Make an impact by enhancing customer experiences and leading a passionate team.
- Qualifications: Experience in contact centre management is essential; leadership skills are a must.
- Other info: This role is office-based, requiring your presence five days a week.
The predicted salary is between 40000 - 48000 £ per year.
CCP have been engaged by a brilliant new client in Leicestershire who are looking to recruit a Contact Centre Manager to lead their 20FTE contact centre operation.
This role requires a physical presence in the operation 5 days a week.
- Salary: £50,000 - £60,000
- Bonus: Business performance (£75,000 - £80,000 OTE)
- Location: Hinckley, Leicestershire
- Logistics: Office-Based
Please click on the apply button to read the full job description.
Contact Centre Manager employer: CCP Recruitment Limited
Contact Detail:
CCP Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Manager
✨Tip Number 1
Familiarise yourself with the latest trends in contact centre management. Understanding key performance indicators and customer service strategies will help you stand out during interviews.
✨Tip Number 2
Network with professionals in the industry, especially those who have experience in managing contact centres. They can provide valuable insights and may even refer you to opportunities.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready with specific examples that demonstrate your ability to drive performance and improve customer satisfaction.
✨Tip Number 4
Research the company thoroughly before your interview. Knowing their values, mission, and recent achievements will show your genuine interest and help you tailor your responses to align with their goals.
We think you need these skills to ace Contact Centre Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Contact Centre Manager position. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in managing contact centres or similar operations. Use bullet points to make it easy to read and focus on achievements that demonstrate your leadership and performance management skills.
Write a Strong Cover Letter: Your cover letter should complement your CV by providing specific examples of how your previous experience makes you a great fit for this role. Mention your understanding of the contact centre environment and your approach to leading teams effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at CCP Recruitment Limited
✨Know Your Numbers
As a Contact Centre Manager, you'll need to demonstrate your understanding of key performance indicators (KPIs). Be prepared to discuss metrics you've managed in the past, such as call handling times, customer satisfaction scores, and team performance.
✨Show Leadership Skills
This role requires strong leadership abilities. Think of examples where you've successfully led a team, resolved conflicts, or implemented changes that improved operations. Highlight your experience in motivating and developing staff.
✨Understand the Business
Research the company and its contact centre operations. Familiarise yourself with their products, services, and customer base. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Prepare examples of how you've handled difficult situations in the past, such as managing high call volumes or dealing with unhappy customers.
