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For Companies At a Glance
- Tasks: Assist customers with travel queries via call, chat, and email.
- Company: Join a leading global travel service provider with a diverse workforce.
- Benefits: Enjoy 33 days annual leave, health plans, bonuses, and hybrid working options.
- Why this job: Be part of a supportive team that values your passion for travel and customer service.
- Qualifications: Fluent in Dutch and English, with customer service experience and strong communication skills.
- Other info: Opportunities for career growth and regular employee engagement events.
Operating hours: Monday – Friday 8am – 5pm
Location: Fountainbridge, Edinburgh.
Salary: £24,800 - £25,800
Our Client
A leading global travel service provider with four contact centres around the globe based in Japan, Korea, UK, and the Philippines, providing 24/7 customer service in 19 different languages. Employing more than 30,000 employees across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand their global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveler.
Who we are looking for.
We are seeking a passionate and enthusiastic Dutch speaking Customer Service Advisor to join our team in our Edinburgh office. You will be customer-centric, have a passion for travel, have a track record in building rapport quickly and take pride in being able to problem solve. These aspects will come through in all your interactions whilst delivering the best possible customer service through our range of communication channels.
What you will get in return
- 33 days annual leave
- Workplace health cash plan including claiming back for dental, optical and physiotherapy and much more
- Employee well-being program, Employee Assistance Program and enhanced sick pay
- Monthly performance-based bonuses
- Extensive learning opportunities and resources to further your career
- Enhanced family policies (maternity/paternity/adoption)
- Life and health insurance
- Free on-site gym
- Hybrid working (after 6 months)
- Frequent employee engagement events
- Refer a friend bonus scheme
What you’ll be doing
- Providing exceptional service to our customers, being the first point of contact responding to various travel queries.
- Providing resolutions to our customers via Call, Chat and Email.
- Handling customer queries with empathy, patience and compassion.
- Attending regular team huddles.
- Keeping up to date with the latest promotions, initiatives and company policies/procedures.
- Assisting in ad hoc assigned projects.
What you’ll need
- Customer service experience
- Must be fluent in Dutch and English
- Effective communication skills
- Good knowledge of Microsoft Office suite & Proficient typing abilities
- Ability to remain calm and logical in challenging situations
- Excellent problem-solving skills
- Enthusiastic approach with the desire to hit your goals and passionate about continuous development
Be Aware of Recruitment Fraud
Please be vigilant and remember, official communications will always come from our verified email addresses, and we never conduct interviews solely via text or instant messaging apps. We do not charge any fees throughout the hiring process. If you receive any dubious communications, report them immediately.
Dutch Speaking employer: Oyster Consultants
Contact Detail:
Oyster Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dutch Speaking
✨Tip Number 1
Familiarise yourself with the travel industry and the specific services offered by our client. Understanding their offerings will help you engage in meaningful conversations during interviews and demonstrate your passion for travel.
✨Tip Number 2
Practice your Dutch language skills, especially in a customer service context. Being able to communicate fluently and confidently in both Dutch and English will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully handled customer queries in the past. Highlighting your problem-solving skills and ability to remain calm under pressure will resonate well with the hiring team.
✨Tip Number 4
Show enthusiasm for the role and the company culture during your interactions. Our client values a positive attitude and a willingness to learn, so expressing your eagerness to contribute to the team can make a great impression.
We think you need these skills to ace Dutch Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and fluency in Dutch and English. Use specific examples that demonstrate your problem-solving skills and ability to build rapport with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and customer service. Mention why you are interested in this role and how your skills align with the company's mission of providing exceptional service.
Highlight Relevant Skills: In your application, emphasise your effective communication skills and proficiency in Microsoft Office. Provide examples of how you've successfully handled challenging situations in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Oyster Consultants
✨Brush Up on Your Dutch
Since the role requires fluency in Dutch, make sure to practice your language skills before the interview. Be prepared to demonstrate your proficiency during the conversation, as this will be a key factor in your evaluation.
✨Show Your Passion for Travel
As a Customer Service Advisor in the travel industry, it's important to convey your enthusiasm for travel. Share personal experiences or stories that highlight your love for exploring new places and how that translates into providing excellent customer service.
✨Prepare for Common Customer Scenarios
Think about typical customer service scenarios you might encounter in this role. Prepare examples of how you've handled difficult situations in the past, focusing on your problem-solving skills and ability to empathise with customers.
✨Familiarise Yourself with the Company
Research the company and its services thoroughly. Understanding their values, mission, and recent initiatives will help you tailor your responses and show that you're genuinely interested in being part of their team.
