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- Tasks: Assist with customer service and administrative support in a dynamic team environment.
- Company: Join a growing client focused on innovative service delivery in Buckinghamshire.
- Benefits: Enjoy 25 days holiday, private healthcare, pension scheme, and flexible working options.
- Why this job: Be part of a supportive culture that values teamwork and offers opportunities for personal growth.
- Qualifications: Customer service experience, strong communication skills, and proficiency in Microsoft Office required.
- Other info: Work in a hybrid model with just four office visits per month.
The predicted salary is between 28800 - 43200 £ per year.
Location: Buckinghamshire/4 times in office per month
Our growing client is looking for a Service Innovation Assistant to join their team. The successful candidate will provide high-quality customer service and administrative support across a range of operational activities. You'll help maintain accurate records, support communication with stakeholders, and ensure smooth delivery of services by following established processes and procedures.
Responsibilities:
- Deliver excellent customer service through phone, email, web, and post
- Maintain accurate records in databases and paper files
- Coordinate schedules with assessors and panel members
- Ensure timely completion of administrative tasks
- Support internal teams with operational and service delivery needs
- Archive documentation in line with retention policies
- Follow compliance standards including data protection and PCI requirements
Skills and Requirements:
- Experience in customer service with strong communication skills
- Solid knowledge of service processes and quality standards
- Proficiency in Microsoft Office and database systems
- Great attention to detail and ability to meet deadlines
- Team player with a proactive, solution-focused mindset
- Understanding of data protection and compliance best practices
Benefits:
- 25 days holiday + Bank Holidays.
- Private healthcare and dental cover is available after completion of probationary period.
- Pension scheme.
- Life assurance at four times the salary.
- Salary sacrifice schemes.
- Free parking on site.
- One paid volunteering day per year.
- Hybrid/flexible working options are available dependent on job role.
Service Innovation - Customer Operations Assistant employer: FS1 Recruitment
Contact Detail:
FS1 Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Innovation - Customer Operations Assistant
✨Tip Number 1
Familiarise yourself with the company's service processes and quality standards. Understanding their specific operational needs will help you demonstrate your knowledge during interviews and show that you're ready to contribute from day one.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter in this role. Being able to articulate how you would handle various customer interactions can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Prepare examples of how you've successfully managed administrative tasks and maintained accurate records in previous roles. Being able to share specific instances will highlight your attention to detail and organisational skills, which are crucial for this position.
We think you need these skills to ace Service Innovation - Customer Operations Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Service Innovation - Customer Operations Assistant position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Customer Service Experience: Since the role focuses on delivering excellent customer service, make sure to emphasise any previous experience you have in customer-facing roles. Use specific examples to demonstrate your communication skills and ability to handle various customer interactions.
Showcase Attention to Detail: Given the importance of maintaining accurate records and meeting deadlines, provide examples in your application that showcase your attention to detail. Mention any relevant tools or processes you’ve used to ensure accuracy in your work.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the skills and experiences that are most relevant to the job. Use keywords from the job description to ensure your application stands out and demonstrates your fit for the role.
How to prepare for a job interview at FS1 Recruitment
✨Showcase Your Customer Service Skills
Since the role focuses heavily on delivering excellent customer service, be prepared to share specific examples of how you've handled customer inquiries or resolved issues in the past. Highlight your communication skills and ability to empathise with customers.
✨Demonstrate Attention to Detail
Given the importance of maintaining accurate records and following compliance standards, emphasise your attention to detail. You could mention any previous experiences where your meticulousness made a difference in your work.
✨Familiarise Yourself with Compliance Standards
Understanding data protection and compliance best practices is crucial for this position. Brush up on relevant regulations and be ready to discuss how you have adhered to these standards in your previous roles.
✨Prepare Questions About Team Collaboration
As a team player, it's important to show your interest in collaboration. Prepare thoughtful questions about how the team works together and how you can contribute to operational and service delivery needs effectively.
