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For Companies At a Glance
- Tasks: Assist customers with inquiries, manage orders, and resolve complaints.
- Company: Join a UK broadband provider focused on delivering fast internet to rural areas.
- Benefits: Enjoy 20 days holiday, hybrid working options, and a supportive team environment.
- Why this job: Be part of a growing company known for excellent customer service and a positive culture.
- Qualifications: Customer service experience preferred; strong communication and organisational skills required.
- Other info: Work Monday to Friday, 9:00am - 5:30pm, earning £15 per hour.
The predicted salary is between 26000 - 31200 £ per year.
Location: Cricklewood
Hours: Monday to Friday, 9:00am - 5:30pm (37.5 hours per week)
Hourly rate: £15 p/h
Are you a friendly, organised, and reliable person who enjoys helping customers? We're looking for a Customer Service Support specialist to join a growing team in the telecoms industry. This role is all about ensuring a smooth and positive experience for customers, from answering queries to processing orders and providing ongoing support.
About the Company
Our client is a UK-based broadband provider delivering fast and reliable internet to rural and remote areas. Using 4G and 5G technology, they provide high-speed connectivity where traditional services fall short. With a strong reputation for excellent customer service, they're now expanding their team to support their growing customer base.
What You'll Be Doing
- Handling customer inquiries over the phone and via email, assisting with billing, contract details, and general account-related questions.
- Managing customer orders, processing returns, and arranging replacements for equipment as needed.
- Supporting new customers through the onboarding process, overseeing their orders, and ensuring their installation or setup runs smoothly.
- Addressing and resolving customer complaints with professionalism, ensuring a positive outcome.
- Collaborating with internal departments, including technical support and operations, to maintain a seamless customer journey.
What We're Looking For
- Background in customer service, administration, or operations (experience in the telecoms sector is beneficial but not required).
- Strong communication skills - friendly, clear, and confident when speaking on the phone and writing emails.
- Well-organised with great attention to detail, capable of managing multiple tasks efficiently.
- Confident using internal systems to handle orders, monitor returns, and keep accurate customer records.
- A reliable and proactive team player who is happy to step in and support where needed.
Benefits:
- 20 days holiday + Bank Holidays
- Hybrid working - the option to work from home part of the week after initial training
- Be part of a growing company with a supportive and friendly team
Apply Now! If you're a great communicator with a passion for customer service, we'd love to hear from you.
Customer Service Support employer: ProTech Recruitment Ltd
Contact Detail:
ProTech Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Support
✨Tip Number 1
Familiarise yourself with the telecoms industry, especially the services offered by broadband providers. Understanding the basics of 4G and 5G technology can help you engage in meaningful conversations during interviews.
✨Tip Number 2
Practice your communication skills by role-playing customer service scenarios with friends or family. This will help you become more confident in handling inquiries and complaints, which is crucial for this role.
✨Tip Number 3
Research common customer service challenges in the telecoms sector. Being prepared to discuss how you would handle specific situations can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees in the telecoms industry. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace Customer Service Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Use specific examples that demonstrate your communication skills and ability to handle multiple tasks efficiently.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention why you are interested in the telecoms industry and how your skills align with the role's requirements.
Highlight Relevant Skills: In your application, emphasise your strong communication skills and attention to detail. Provide examples of how you've successfully resolved customer complaints or managed orders in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at ProTech Recruitment Ltd
✨Show Your Customer Service Skills
Prepare to discuss your previous customer service experiences. Highlight specific situations where you successfully resolved issues or provided exceptional support, as this role heavily relies on strong communication and problem-solving skills.
✨Demonstrate Organisational Abilities
Since the job requires managing multiple tasks, be ready to share examples of how you stay organised. Discuss any tools or methods you use to prioritise tasks and ensure nothing falls through the cracks.
✨Familiarise Yourself with the Company
Research the company’s services and values. Understanding their focus on providing reliable internet in rural areas will help you align your answers with their mission and show genuine interest in the role.
✨Practice Clear Communication
As a Customer Service Support specialist, clear communication is key. Practice articulating your thoughts clearly and confidently, both verbally and in writing, to demonstrate your suitability for the role.
