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- Tasks: Lead a dynamic team in a busy food outlet during exciting football matches.
- Company: Join the vibrant team at Swansea.com Stadium, a hub for thrilling events.
- Benefits: Enjoy competitive pay, flexible shifts, and access to health support programmes.
- Why this job: Gain valuable experience in a fast-paced environment while making lasting memories.
- Qualifications: Previous supervisory experience in catering is essential; enthusiasm is a must!
- Other info: Opportunities to work at various venues, including Cardiff City FC and Principality Stadium.
Come and join us at Swansea.com stadium for our 24/25 & 25/26 football season! Do you want a rewarding role in the events industry? We are looking for Catering Team Leaders to lead experienced and enthusiastic teams at Swansea.com Stadium in one of our Food Outlets.
Working Hours
We are looking for staff to join us for all home fixtures at Swansea.com stadium where shifts are typically 6-7 hours long. Once registered with Constellation you will also have opportunities to work across all other venues in the local area such as Cardiff City FC and the Principality Stadium and many other further afield if you wish!
Role responsibilities
- Supervision of a Busy Food Outlet and the Team, delegating responsibilities accordingly
- Good communication and delivering an effective staff briefing to your team ready for the day ahead
- Overseeing the Cook with food production for your Food Outlet which may serve hot dogs, pies, chips, burgers etc.
- Overseeing your area regarding stock control, food preparation, time management etc.
- Being super organised and able to multi-task
- Ensuring your area of work has its allergen information ready to go
- Assist with staff training and development to maintain to the highest standard
- Swiftly resolving customer service complaints
- Administering refunds correctly
- Completion of match day paperwork on our Paperless Software.
Requirements
- Previous supervisory experience required within the Catering/Fast-food sector working with Food Service and Production
- Experience with Self Ordering Units (SOU) desired but not a necessity
- The ability to remain calm during high-volume periods
- Enthusiastic & energetic personality
- Empathic and understanding of others
- Excellent organisation and communication skills
Why should you work with us?
- Great opportunity to work in a friendly and fast-paced environment
- Competitive weekly pay
- Be part of a great and supportive team
- Gain some great transferable skills and work experience
- Opportunity to work at multiple venues
- Receive full training in Health & Safety, Hygiene, Allergens and Manual Handling
- Access to Health & Wellbeing Support Programmes, including our Employee Assistance Programme
Apply online with cover letter and CV. We will be in touch shortly and if successful, you could be working in one of our venues within a few days.
Catering Team Leader - Swansea.com Stadium employer: Constellation
Contact Detail:
Constellation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Catering Team Leader - Swansea.com Stadium
✨Tip Number 1
Familiarise yourself with the Swansea.com Stadium and its food outlets. Understanding the venue's layout and the types of food served can help you demonstrate your enthusiasm and knowledge during any interviews or discussions.
✨Tip Number 2
Highlight your previous supervisory experience in catering or fast-food settings. Be ready to share specific examples of how you've successfully managed teams, resolved customer complaints, and maintained high standards in a busy environment.
✨Tip Number 3
Showcase your organisational skills by preparing for potential scenarios you might face on match days. Think about how you would handle high-volume periods and ensure smooth operations, as this will reflect your ability to remain calm under pressure.
✨Tip Number 4
Connect with current or former employees of Swansea.com Stadium or similar venues. Networking can provide valuable insights into the role and the company culture, which can be beneficial when discussing your fit for the position.
We think you need these skills to ace Catering Team Leader - Swansea.com Stadium
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant supervisory experience in the catering or fast-food sector. Emphasise any roles where you led a team, managed food production, or handled customer service.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the events industry. Mention specific skills that align with the job description, such as organisation, communication, and the ability to remain calm under pressure.
Showcase Relevant Experience: If you have experience with Self Ordering Units (SOU) or similar technology, be sure to mention it. Highlight any training or certifications related to Health & Safety, Hygiene, or Allergens that could set you apart.
Proofread Your Application: Before submitting, double-check your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Constellation
✨Show Your Leadership Skills
As a Catering Team Leader, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your previous experience where you successfully managed a team, delegated tasks, and resolved conflicts.
✨Know the Venue and Its Offerings
Familiarise yourself with Swansea.com Stadium and its food outlets. Understanding the menu items and the type of events held can help you answer questions more effectively and show your enthusiasm for the role.
✨Emphasise Your Communication Skills
Effective communication is key in this role. Be ready to discuss how you've communicated with team members and customers in the past, especially during busy periods. Highlight any experience you have with staff briefings or training.
✨Prepare for Customer Service Scenarios
Customer service is a big part of the job. Think of examples where you've handled complaints or difficult situations with customers. Show that you can remain calm under pressure and resolve issues swiftly.
