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For Companies At a Glance
- Tasks: Manage daily operations and ensure a fabulous experience for club members.
- Company: Join Europe's largest health and fitness operator with a passionate team.
- Benefits: Enjoy free club membership, discounts, flexible shifts, and on-demand pay.
- Why this job: Be part of a community focused on exceptional service and personal growth.
- Qualifications: Experience in team management and a passion for customer service is preferred.
- Other info: Opportunity for career progression and extensive training available.
The predicted salary is between 30000 - 42000 £ per year.
Would you like to join the largest Health and fitness operator in Europe, working with a passionate driven team with the will to win? We are looking for a dynamic Duty Manager to manage the successful and efficient day to day operation of the club to ensure we give our members a fabulous experience every day. You will regularly take responsibility for the efficient operation of the club to deliver 5 star standards of facilities, along with a safe, clean environment for our members. We require you to take a See it, Fix it approach and ensure the safety of members and team remains our highest priority at all times.
What’s more as a Duty Manager with us you will have a range of benefits that you’ll be hard pressed to find anywhere else in the industry:
- Free Club Membership for you and your family
- Discounts on our products such as Swimming / Tennis Lessons and Personal Training
- Unlimited 50% discount on food and drinks
- Opportunity for advancement and career progression
- Flexible Shift Patterns
- Learning and Development Opportunities
- Wagestream App allowing you to be paid on demand
- Benefits Suite
What are we looking for?
A self-motivated manager who will take pride in exceptional service to our members and is happy to work with the club General Manager to ensure a safe and premium experience across the whole club. We want you to be willing to learn so you can make use of all the training and development tools we have available to help you flourish. The position requires working shifts in accordance with the demand of the business, including working weekend shifts and late shifts.
Experience in managing a team in a service led facility (e.g. restaurant, attraction, retail unit, sporting or leisure facility) – highly desirable. Experience of duty management responsibilities – desirable. Experience of financial planning and management. Passionate about customer service. Excellent communication and collaboration skills.
You bring the passion. We bring the purpose. We’re more than a Club. We’re a community. Be a part of it.
Duty Manager employer: David Lloyd Clubs Careers
Contact Detail:
David Lloyd Clubs Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the specific values and culture of our organisation. Understanding what makes us unique will help you align your approach during interviews and discussions, showcasing how you can contribute to our community.
✨Tip Number 2
Network with current employees or those in similar roles within the health and fitness industry. Engaging with them can provide insights into the day-to-day responsibilities and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your previous management experiences in detail, especially those related to customer service and team leadership. Highlighting specific examples where you've successfully managed a team or improved service standards will set you apart.
✨Tip Number 4
Showcase your passion for health and fitness during any interactions. Whether it's through personal anecdotes or discussing industry trends, demonstrating your enthusiasm can resonate well with our hiring team and reflect your commitment to our members.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements of the Duty Manager position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in managing teams and providing excellent customer service. Use bullet points for clarity and focus on achievements that demonstrate your ability to deliver 5-star standards.
Write a Strong Cover Letter: In your cover letter, express your passion for the role and the fitness industry. Highlight specific examples of how you've successfully managed operations or improved customer experiences in previous roles. Make it personal and engaging.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at David Lloyd Clubs Careers
✨Show Your Passion for Customer Service
As a Duty Manager, your role revolves around providing exceptional service. Be prepared to share examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to creating a fabulous experience for members.
✨Highlight Your Team Management Experience
Discuss your experience in managing teams, especially in service-led environments. Share specific instances where you successfully led a team to achieve goals or improve service standards, as this aligns with the expectations of the role.
✨Emphasise Your Problem-Solving Skills
The 'See it, Fix it' approach is crucial for this position. Prepare to discuss situations where you've identified issues and implemented effective solutions. This will showcase your proactive attitude and ability to maintain high standards.
✨Be Ready to Discuss Financial Management
Since experience in financial planning and management is desirable, be prepared to talk about your experience with budgeting, cost control, or any financial responsibilities you've had in previous roles. This will show that you understand the business side of operations.
