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- Tasks: Lead a dynamic team at Millie's Cookies, ensuring exceptional service and operational excellence.
- Company: Join SSP, a global leader in food travel with over 500 brands.
- Benefits: Enjoy up to 50% discount, flexible working, and wellbeing support.
- Why this job: Make a real impact daily while developing your leadership skills in a vibrant environment.
- Qualifications: Looking for an inspirational leader with a passion for food and customer service.
- Other info: Opportunities for apprenticeships and ongoing development await you!
The predicted salary is between 24000 - 36000 £ per year.
General Manager Millie's Cookies Livingston Shopping Centre
If you're passionate about food and travel, you’ve come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you’re flying, taking a train, or just passing by, we have the best food and drink options for you. We work with more than 500 brands, from our creations like Upper Crust, Millies Cookies, Café Local, and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.
As a General Manager, you’ll be rewarded with a competitive salary of up to £30,000 p.a and enjoy:
- Colleague discount - up to 50%
- Flexible working
- Management bonus scheme
- Help at Hand - which includes access to digital GPs, 24/7 helpline for you & family
- Friends & Family discount 20% (T&C apply, not all brands included)
- Wellbeing support through Retail Trust and family friendly leave
- Variety of networks to support you, Neurodiversity, LGBTQ+ and many more
- Life assurance
- Apprenticeships and ongoing development opportunities
- Share incentive plan (SIP)
We’re looking for an inspirational leader to lead our team at our Millie’s Cookies. You’ll have the opportunity to make a difference every day, as you lead your team and business to deliver exceptional customer service and operational excellence.
As General Manager you’ll:
- Recruit and train the best people for your team, ensuring they have the capability to deliver above and beyond in their role by developing their operational and leadership skills.
- Coach your team to be passionate and knowledgeable about the products in your unit, building its brand and providing customers with the right range, quality, and service to ensure they keep coming back.
- Lead your team in the driving of trade activity and use your expertise and knowledge to grow sales and maximise profit.
- Lead and build your team's knowledge to deliver and sustain business Change Plans and resource-planned activities ensuring that hours are worked when and where these would most benefit customers, and to identify and resolve root cause issues, with sustainable solutions and continual reviews.
- Ensure the unit is in line with the guidance provided by internal systems.
- Build strong stakeholder management and trusted relationships with our clients and partners.
- The safety of your colleagues is your top priority, and you ensure your unit is always trading legally by coaching the team to use all security tools available to provide a safer place to work.
SSP are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.
Start the best part of your journey with us!
General Manager - Millie\'s Cookies employer: SSP
Contact Detail:
SSP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager - Millie\'s Cookies
✨Tip Number 1
Familiarise yourself with Millie's Cookies and its offerings. Understanding the brand's products and values will help you connect with the team and demonstrate your passion for food, which is crucial for a General Manager role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlight specific instances where you've coached staff to improve performance or customer service, as this is key for the position.
✨Tip Number 3
Research the latest trends in the food and beverage industry, especially those related to travel. Being knowledgeable about current market trends can set you apart and show that you're proactive and forward-thinking.
✨Tip Number 4
Network with current or former employees of Millie's Cookies or similar brands. Gaining insights from their experiences can provide you with valuable information and potentially give you an edge during the interview process.
We think you need these skills to ace General Manager - Millie\'s Cookies
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the General Manager position at Millie's Cookies. Tailor your application to highlight relevant experiences that align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your leadership experience, customer service skills, and any relevant achievements in the food or retail industry. Use bullet points for clarity and impact.
Write a Strong Cover Letter: In your cover letter, express your passion for food and travel, and explain why you want to work for Millie's Cookies specifically. Highlight your management style and how it aligns with their values and goals.
Showcase Your Leadership Skills: Provide specific examples in your application that demonstrate your ability to lead a team, drive sales, and implement operational changes. Use metrics where possible to quantify your successes.
How to prepare for a job interview at SSP
✨Show Your Passion for Food and Travel
As a General Manager at Millie's Cookies, it's essential to convey your enthusiasm for food and travel during the interview. Share personal experiences or stories that highlight your love for culinary delights and how they relate to customer service.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led teams in the past. Discuss your approach to coaching and developing team members, as well as how you handle challenges and drive performance. This will show that you're ready to inspire and manage a diverse team.
✨Understand the Brand and Its Values
Familiarise yourself with Millie's Cookies and its parent company’s values. Be ready to discuss how you can align your leadership style with their mission of delivering exceptional customer service and operational excellence.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think about potential challenges you might face as a General Manager and how you would address them, particularly in terms of driving sales and ensuring customer satisfaction.
