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- Tasks: Connect clients with care providers and ensure outstanding service.
- Company: Country Cousins is a leading live-in care agency dedicated to compassionate support.
- Benefits: Enjoy hybrid working, competitive salary, 25 days holiday, and career progression.
- Why this job: Make a real difference in people's lives while enjoying a supportive culture.
- Qualifications: Customer service experience, strong people skills, and proficiency in Microsoft Office required.
- Other info: Flexible working hours with occasional on-call duties and a chance to grow your career.
The predicted salary is between 24000 - 30000 £ per year.
An exciting opportunity to make a real difference in people's lives! Do you want a role where no two days are the same? Do you enjoy helping others live a better quality of life? Are you looking for a fulfilling career with great progression opportunities? If so, we have the perfect role for you!
Due to continued growth, we're expanding our team and looking for a dedicated Account Manager to join us. This role is all about connecting people who care - matching clients with outstanding care providers to ensure they receive the support they need to stay in their homes and live life on their terms. If you're empathetic, customer-focused, and ready to make a difference, we want to hear from you!
Why Join Us?
- Competitive Salary - Up to £27,000 performance-based bonuses for achieving key targets
- Work-Life Balance - Hybrid working (4 days in the office after training, 1 from home)
- Generous Leave - 25 days' holiday your birthday off!
- Career Progression - Opportunities to advance to Senior Account Manager and beyond!
- Personal Growth - Ongoing learning & development with 1-to-1 coaching and career planning
- Supportive Culture - A company that values and recognises your contributions
- Making a Difference - Be part of something truly rewarding by helping people every day
Your Role as an Account Manager:
As an Account Manager, you'll play a key role in providing outstanding service and ensuring the best care matches for our clients. Your responsibilities will include:
- Managing your own portfolio of clients and care providers
- Carefully matching care providers to clients based on needs and preferences
- Supporting and guiding clients throughout the care process
- Handling incoming calls and responding to care provider inquiries
- Ensuring seamless service transitions with accurate handovers
- Continuously improving operations to enhance service quality
- Occasionally taking part in on-call duties (evenings and weekends, on a rota basis)
Who We're Looking For:
- Have previous customer service experience (essential)
- Thrive in a fast-paced, customer-focused environment
- Have strong people skills and enjoy building relationships
- Genuinely care about helping others and making a positive impact
- Are well-organised, detail-oriented, and proactive
- Are proficient in Microsoft Office (including Excel)
- Are flexible to work occasional weekends and on-call shifts (paid)
- Have access to a car and a valid driving licence (preferred, due to limited public transport)
Work Schedule:
Monday - Friday, 9 AM - 5 PM (with some paid evening on-call shifts, 5 PM - 10 PM) 1 weekend in every 8 weeks (on-call from home, paid)
Ready to take the next step in your career? Apply today and become part of a team that truly makes a difference!
Account Manager - Country Cousins employer: Trinity Homecare Ltd
Contact Detail:
Trinity Homecare Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - Country Cousins
✨Tip Number 1
Familiarise yourself with the care industry and the specific services offered by Country Cousins. Understanding their mission and values will help you connect better with the team during interviews and demonstrate your genuine interest in making a difference.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you've successfully built relationships or resolved issues, as this role heavily relies on strong people skills and empathy.
✨Tip Number 3
Showcase your organisational skills by preparing a plan for how you would manage a portfolio of clients. This could include strategies for matching care providers with clients based on their needs, which is a key responsibility of the role.
✨Tip Number 4
Be ready to discuss your flexibility regarding working hours, especially since the role includes occasional evening and weekend shifts. Highlighting your willingness to adapt will show that you're committed to providing excellent service.
We think you need these skills to ace Account Manager - Country Cousins
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Account Manager position. Tailor your application to highlight how your skills and experiences align with these aspects.
Highlight Relevant Experience: Emphasise your previous customer service experience and any roles where you have demonstrated strong people skills. Use specific examples to showcase how you've made a positive impact in past positions.
Show Your Passion: Express your genuine interest in helping others and making a difference in people's lives. This role is about empathy and connection, so make sure your application reflects your passion for care and support.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism, which are crucial for an Account Manager.
How to prepare for a job interview at Trinity Homecare Ltd
✨Show Your Empathy
As an Account Manager, empathy is key. Be prepared to share examples of how you've helped others in previous roles, demonstrating your ability to connect with clients and understand their needs.
✨Highlight Customer Service Experience
Since previous customer service experience is essential for this role, make sure to discuss your relevant experiences. Talk about specific situations where you successfully resolved issues or improved client satisfaction.
✨Demonstrate Organisational Skills
Being well-organised is crucial in managing a portfolio of clients. Prepare to discuss how you prioritise tasks and manage your time effectively, especially in a fast-paced environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face in the role and how you would handle them, particularly regarding client care and support.
