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For Companies At a Glance
- Tasks: Be the go-to tech for managing IT systems and solving real challenges.
- Company: Join a dynamic team in Lympstone, making a tangible impact on essential services.
- Benefits: Enjoy up to £30,000 salary, 25 days leave, and flexible benefits tailored to you.
- Why this job: Grow your IT career with cutting-edge tools and a supportive, inclusive culture.
- Qualifications: Experience in desktop support, familiarity with Microsoft SCCM, and strong troubleshooting skills required.
- Other info: Opportunities to work across Dartmouth and Plymouth, with a focus on innovation.
The predicted salary is between 24000 - 36000 £ per year.
2nd Line Support Engineer
Location- Lympstone
Salary- Up to £30,000
Clearance- SC cleared or clearable
The Opportunity:
Are you looking to take the next step in your IT career? Imagine a role where your skills are valued, your career is supported, and you’re part of a team solving real challenges. Based primarily in Lympstone, with opportunities to work across Dartmouth and Plymouth, this position offers variety, growth, and the chance to lead on-site support while making a tangible impact.
A successful candidate will be someone who thrives in a dynamic environment, enjoys collaborating to keep critical systems running smoothly, and is ready to take ownership of technical challenges in a 2nd Line Support role.
The Role:
In this role, you’ll be the go-to technician for managing and maintaining IT systems that power essential services. You’ll handle everything from deploying software and resolving delivery issues to ensuring security compliance and minimizing service disruption. Working with cutting-edge tools like Microsoft SCCM, you’ll troubleshoot problems, support users across multiple sites, and play a part in innovative projects that extend beyond the West Country.
Essential Requirements:
• Proven experience in desktop support, ideally within a Windows Active Directory environment
• Familiarity with software deployment tools like Microsoft SCCM
• A proactive mindset and the ability to work independently
• Strong troubleshooting, communication, and organizational skills
Benefits:
• Salary- up to £30,000
• Generous Leave- 25 days annual leave, plus public holidays (and the option to buy more).
• Rewarding Benefits- Double matching pension contributions, discounts, and health support.
• Flexible Options- Tailor your benefits package to suit your needs, from dental to travel perks.
• Inclusive Culture- Be part of a supportive team that values diversity and innovation
For more information, please apply below or contact me directly.
Contact: 02077806706
Email:
2nd Line Support Engineer
2nd Line Support Engineer employer: Anson McCade
Contact Detail:
Anson McCade Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer
✨Tip Number 1
Familiarize yourself with Microsoft SCCM and other software deployment tools. Being able to demonstrate your hands-on experience with these tools during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your troubleshooting skills, especially in a Windows Active Directory environment. Prepare to discuss specific challenges you've faced and how you resolved them, as this will highlight your problem-solving abilities.
✨Tip Number 3
Showcase your proactive mindset by sharing examples of when you've taken initiative in previous roles. This could be anything from improving processes to taking ownership of a project, which aligns perfectly with the responsibilities of a 2nd Line Support Engineer.
✨Tip Number 4
Prepare to discuss your communication and organizational skills. Since you'll be supporting users across multiple sites, being able to convey technical information clearly and manage your time effectively is crucial.
We think you need these skills to ace 2nd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in desktop support, particularly within a Windows Active Directory environment. Emphasize any familiarity with software deployment tools like Microsoft SCCM.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and how your proactive mindset and troubleshooting skills make you a great fit. Mention specific examples of how you've successfully managed IT systems or resolved technical challenges.
Highlight Relevant Skills: Clearly outline your strong communication and organizational skills in your application. These are essential for collaborating with team members and supporting users across multiple sites.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no typos or errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Anson McCade
✨Show Your Technical Skills
Be prepared to discuss your experience with desktop support and Windows Active Directory. Highlight specific examples where you've successfully resolved technical issues or deployed software using tools like Microsoft SCCM.
✨Demonstrate Proactive Problem-Solving
Share instances where you took the initiative to troubleshoot and resolve problems independently. Employers value candidates who can think on their feet and take ownership of challenges.
✨Communicate Clearly
Strong communication skills are essential in a 2nd Line Support role. Practice explaining technical concepts in simple terms, as you may need to assist users who are not tech-savvy.
✨Emphasize Team Collaboration
Discuss your experience working in a team environment. Highlight how you’ve collaborated with colleagues to keep systems running smoothly and how you contribute to a positive team culture.
