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- Tasks: Support the Resources Team in planning and rostering train services.
- Company: Join CrossCountry, a leading train service provider focused on excellent customer service.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a culture that values innovation and teamwork while making a real impact.
- Qualifications: Strong IT skills, attention to detail, and experience in building relationships are essential.
- Other info: Office hours with weekend shifts; applications close on 3rd April 2025.
The predicted salary is between 30000 - 42000 £ per year.
Based at Cannon House, Birmingham, we are looking for a professional and highly motivated person who is passionate about delivering excellent customer service to our passengers. This role is based within the Resources Team at Cannon House, which will support and assist the CrossCountry business with the crucial task of overseeing the train service delivery of dedicated grades.
You will be required to support the existing team members in rostering and forward planning activities and relieving workload where necessary to maintain operations as required. This will require you to use your excellent problem-solving skills to achieve the best use of traincrew resources within the agreed terms and conditions. You will also need to demonstrate excellent communication skills and the ability to work with colleagues within and outside the team to make the best use of resources nationally. It’s also essential that you bring ideas and energy to contribute to a culture of continuous improvement.
To be successful in this role you must clearly demonstrate on your application form the following skills and experience:
- Excellent IT skills
- Experience of achieving deadlines and maintaining excellent attention to detail
- Track record of building effective working relationships with peers, internal customers and suppliers
- Proven success in implementing faster and smarter ways of working
- Rostering knowledge will be advantageous
The role is office hours and includes weekend working over a rostered period, based at Cannon House, Birmingham. Closing date for applications is Thursday 3rd April 2025.
We acknowledge the importance of our people's diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
Resource Planner - Birmingham employer: CrossCountry trains
Contact Detail:
CrossCountry trains Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resource Planner - Birmingham
✨Tip Number 1
Familiarise yourself with the specific rostering systems and software commonly used in the rail industry. This knowledge will not only help you stand out but also demonstrate your proactive approach to understanding the role.
✨Tip Number 2
Network with current or former employees in similar roles, especially within the CrossCountry business. They can provide valuable insights into the company culture and expectations, which can be beneficial during interviews.
✨Tip Number 3
Prepare examples of how you've successfully managed deadlines and maintained attention to detail in previous roles. Being able to articulate these experiences clearly will showcase your suitability for the Resource Planner position.
✨Tip Number 4
Demonstrate your problem-solving skills by thinking of scenarios where you've improved processes or resolved issues in a team setting. This will highlight your ability to contribute to a culture of continuous improvement, which is essential for this role.
We think you need these skills to ace Resource Planner - Birmingham
Some tips for your application 🫡
Highlight Relevant Skills: Make sure to clearly demonstrate your excellent IT skills, attention to detail, and problem-solving abilities in your application. Use specific examples from your past experiences to showcase how you've successfully met deadlines and built effective working relationships.
Showcase Your Experience: If you have experience in rostering or resource planning, be sure to include this in your application. Detail any relevant roles or projects where you implemented smarter ways of working, as this will align well with the job requirements.
Tailor Your Application: Customise your CV and cover letter to reflect the specific responsibilities and skills mentioned in the job description. This shows that you understand the role and are genuinely interested in contributing to the team at Cannon House.
Proofread Your Application: Before submitting, take the time to proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at CrossCountry trains
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles. Highlight specific situations where your problem-solving skills made a significant impact, especially in resource management or planning.
✨Demonstrate Excellent Communication
Be ready to discuss how you’ve effectively communicated with team members and stakeholders in the past. Use examples that illustrate your ability to build relationships and collaborate across different teams.
✨Highlight Your IT Proficiency
Since excellent IT skills are crucial for this role, be prepared to discuss your experience with relevant software and tools. Mention any specific systems you’ve used for rostering or resource planning.
✨Emphasise Continuous Improvement
Share instances where you’ve contributed to process improvements in your previous roles. Discuss how your ideas have led to more efficient ways of working, aligning with the company’s focus on continuous improvement.
