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- Tasks: Lead VIP sales operations and nurture relationships with high-net-worth clients.
- Company: Join a premier luxury retail brand known for exceptional service and exclusive experiences.
- Benefits: Enjoy a dynamic work environment, exclusive events, and opportunities for personal growth.
- Why this job: Be part of a high-performance culture that values personalized client experiences and luxury market expertise.
- Qualifications: 3+ years in luxury retail, strong leadership, sales expertise, and excellent communication skills required.
- Other info: Must provide salary expectations and confirm right to work in the UK.
The predicted salary is between 43200 - 72000 £ per year.
Position Overview:
We are seeking a highly experienced and dynamic Retail Luxury VIP Sales Manager to lead and manage our VIP sales operations within a premier luxury retail environment. This role will involve planning and executing business strategies, encompassing strategic partnerships, CRM and other initiatives. Drive prestige portfolio through the achievements of sales targets, new client acquisitions and project management through direct connections, luxury events and collaborations with stylist. This role requires a deep understanding of the luxury market, exceptional communication skills, confidence, and a passion for delivering a personalized and memorable shopping experience at an elite level.
Key Responsibilities:
VIP Client Relationship Management : Develop and nurture long-term relationships with VIP customers, ensuring personalized attention and a deep understanding of their preferences.
Sales Leadership : Drive sales strategies aimed at increasing revenue from VIP clients. Set and monitor sales targets, ensuring goals are met and exceeded.
Exclusive Events : Plan and execute high-end in-store events and international trunk show, private client showings, and exclusive experiences to strengthen customer engagement.
Client Acquisition : Identify and attract new VIP clients through networking, referrals, and industry contacts. Proactively engage with high-net-worth individuals.
Customer Service Excellence : Ensure that all VIP customers receive world-class service. Anticipate client needs and offer bespoke product recommendations and experiences.
Team Leadership & Training : Manage and mentor a small team of sales associates, fostering a high-performance culture. Provide training to staff on VIP sales techniques and luxury service standards.
Product Knowledge: Maintain a comprehensive understanding of the brand’s luxury product offerings. Act as an expert in product knowledge to provide clients with insightful and tailored advice.
Reporting & Analytics : Track and report on VIP sales performance, client acquisition, and satisfaction metrics. Create CRM tools to maintain accurate records of customer interactions.
Collaboration : Work closely with marketing, merchandising, and operations teams to ensure a seamless VIP shopping experience and coordinate efforts to elevate the brand’s prestige.
Market Awareness : Stay up to date with industry trends, competitors, and luxury market developments to inform strategies and maintain a competitive edge.
Requirements:
Experience: 3+ years in a similar role within the luxury retail sector, with a proven track record in VIP sales management and building relationships with high-net-worth individuals.
Leadership: Strong leadership skills with experience in team management and development.
Sales Expertise : Exceptional sales and negotiation skills, with a strong customer-focused approach.
Communication : Excellent verbal and written communication skills, with the ability to engage and build trust with high-profile clients.
Event Planning : Experience organizing exclusive events and experiences for luxury clientele.
Product Knowledge : In-depth understanding of the luxury market and product categories, such as fashion, made to order and bespoke services.
CRM Proficiency : Experience with customer relationship management systems and sales reporting tools.
Problem-Solving: Ability to handle challenging situations with poise, ensuring client satisfaction in all scenarios.
Flexibility : Ability to work a flexible schedule, including weekends and evenings, to accommodate VIP clients’ availability.
Preferred Qualifications:
Knowledge of multiple languages (especially those relevant to global luxury markets).
Established network within the luxury industry or VIP circles.
Experience with high-profile luxury brands
Please note that you must state your salary expectations with your application and confirm that you have the permanent right to work in the UK.
Because we anticipate a large response to this role, if you do not hear back from us after 2 weeks, unfortunately you have not been successful.
Luxury Client Relationship Manager employer: Emilia Wickstead
Contact Detail:
Emilia Wickstead Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luxury Client Relationship Manager
✨Tip Number 1
Network actively within the luxury retail sector. Attend high-end events, fashion shows, and exclusive gatherings where you can meet potential clients and industry insiders. Building relationships in these circles can lead to valuable connections that may help you land the job.
✨Tip Number 2
Stay updated on the latest trends in the luxury market. Follow industry news, subscribe to luxury lifestyle publications, and engage with brands on social media. This knowledge will not only enhance your conversations but also demonstrate your passion for the luxury sector during interviews.
✨Tip Number 3
Showcase your event planning skills by organizing or participating in luxury events. Whether it's a small gathering or a larger showcase, having hands-on experience will set you apart and highlight your ability to create memorable experiences for VIP clients.
✨Tip Number 4
Develop a deep understanding of the products and services offered by luxury brands. Familiarize yourself with their unique selling points and how they cater to high-net-worth individuals. This expertise will be crucial in building trust and rapport with potential clients.
We think you need these skills to ace Luxury Client Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in luxury retail and VIP sales management. Emphasize your achievements in client relationship building and sales targets to align with the job requirements.
Craft a Compelling Cover Letter: Write a personalized cover letter that showcases your passion for luxury retail and your understanding of the market. Mention specific experiences where you successfully managed VIP clients or organized exclusive events.
Highlight Relevant Skills: In your application, clearly outline your leadership skills, communication abilities, and event planning experience. Use examples to demonstrate how you've excelled in these areas in previous roles.
State Salary Expectations: Be sure to include your salary expectations in your application as requested. This shows that you have read the job description carefully and are serious about the position.
How to prepare for a job interview at Emilia Wickstead
✨Showcase Your Luxury Market Knowledge
Demonstrate your deep understanding of the luxury market during the interview. Be prepared to discuss current trends, key competitors, and how you can leverage this knowledge to enhance the VIP shopping experience.
✨Highlight Your Relationship-Building Skills
Share specific examples of how you've developed and nurtured relationships with high-net-worth individuals in the past. Emphasize your ability to provide personalized attention and anticipate client needs.
✨Prepare for Event Planning Questions
Since organizing exclusive events is a key responsibility, be ready to discuss your experience in planning high-end events. Highlight any successful events you've managed and how they contributed to client engagement.
✨Demonstrate Leadership and Team Management Experience
Discuss your leadership style and provide examples of how you've mentored and developed team members. Show that you can foster a high-performance culture while driving sales strategies.
