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- Tasks: Coordinate service and installation teams, manage schedules, and handle client communications.
- Company: Join a leading high-security steel door manufacturer known for operational excellence.
- Benefits: Enjoy a competitive salary, 20 days holiday plus bank holidays, and a supportive work environment.
- Why this job: Be part of a growing company with a focus on teamwork and customer satisfaction.
- Qualifications: Previous admin experience in service coordination; strong organisational and communication skills required.
- Other info: Office-based role in Tyseley, Birmingham, working Monday to Friday, 9am to 5pm.
The predicted salary is between 24000 - 30000 £ per year.
Salary: £28,000 - £30,000
Location: Tyseley, Birmingham
Working Hours: Monday - Friday, 9am - 5pm (Office-based)
Holiday Allowance: 20 days + Bank Holidays
Company Overview:
Our client is a well-established high-security steel door manufacturer serving a multitude of sectors, priding themselves on operational excellence. Due to their continued expansion and success, they are seeking an experienced Purchasing Manager to lead and optimise their procurement operations. This is an exciting opportunity to join a thriving company that has experienced significant growth over the past year.
Position Overview:
As the Service Coordinator, you will play a key role in coordinating and supporting the service and installation teams. You will be responsible for managing schedules, liaising with clients and engineers, handling documentation, and ensuring the smooth operation of all service and installation activities. This position requires strong organisational skills, attention to detail, and the ability to communicate effectively with both internal and external stakeholders.
Key Responsibilities:
- Schedule and coordinate installation and service jobs, ensuring timely execution.
- Act as the main point of contact for customers regarding service and installation updates.
- Liaise with engineers and subcontractors to allocate jobs and manage workloads efficiently.
- Maintain and update job records, service reports, and compliance documentation.
- Process purchase orders and invoices related to service and installation work.
- Work closely with other departments, including production and sales, to ensure smooth project delivery.
- Handle any customer queries or complaints efficiently and professionally.
- Ensure all service and installation activities comply with company policies and industry regulations.
Requirements:
- Previous experience in an administrative role within service coordination, installation, or manufacturing environments.
- Strong organisational and multitasking skills with the ability to manage multiple projects at once.
- Excellent communication and interpersonal skills to liaise with customers, engineers, and suppliers.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and CRM systems.
- Ability to work independently and solve problems proactively.
- Experience within the manufacturing, construction, or engineering industries is desirable.
Service Coordinator employer: Streamline Search Ltd
Contact Detail:
Streamline Search Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator
✨Tip Number 1
Familiarise yourself with the specific industry terminology related to service coordination and installation. Understanding the jargon used in manufacturing and engineering will help you communicate more effectively during interviews.
✨Tip Number 2
Network with professionals in the manufacturing and construction sectors. Attend industry events or join relevant online forums to connect with potential colleagues and learn more about the role and company culture.
✨Tip Number 3
Prepare to discuss your organisational skills and how you've successfully managed multiple projects in the past. Have specific examples ready that demonstrate your ability to coordinate schedules and handle customer queries efficiently.
✨Tip Number 4
Research the company’s recent projects and achievements. Being knowledgeable about their operations and successes will show your genuine interest in the role and help you stand out during the interview process.
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service coordination or administrative roles. Emphasise your organisational skills and any experience you have in managing schedules or liaising with clients.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the key responsibilities of the Service Coordinator role. Mention your ability to handle documentation, manage workloads, and communicate effectively with stakeholders.
Showcase Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office Suite and any CRM systems you've used. Provide examples of how you've successfully managed multiple projects or resolved customer queries in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Service Coordinator position.
How to prepare for a job interview at Streamline Search Ltd
✨Showcase Your Organisational Skills
As a Service Coordinator, you'll need to demonstrate your ability to manage schedules and coordinate multiple tasks. Prepare examples from your previous roles where you successfully organised projects or managed competing priorities.
✨Communicate Effectively
Effective communication is key in this role. Be ready to discuss how you've liaised with clients, engineers, and other stakeholders in the past. Practise clear and concise responses to potential questions about your communication style.
✨Familiarise Yourself with Industry Standards
Understanding compliance and industry regulations is crucial for this position. Brush up on relevant standards in the manufacturing or construction sectors, and be prepared to discuss how you ensure adherence to these in your work.
✨Demonstrate Problem-Solving Abilities
The ability to solve problems proactively is essential for a Service Coordinator. Think of specific instances where you've identified issues and implemented solutions, and be ready to share these during your interview.
