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For Companies At a Glance
- Tasks: Manage customer queries, process documents, and handle high call volumes in a dynamic office environment.
- Company: Join a well-established and respected company in Trentham, known for its supportive culture.
- Benefits: Enjoy a competitive salary, gym membership, and 28 days of holiday including bank holidays.
- Why this job: This role offers hands-on experience, a chance to develop problem-solving skills, and a vibrant team atmosphere.
- Qualifications: Must have IT skills, a driving licence, and the ability to manage multiple tasks under pressure.
- Other info: Office-based position with a Monday to Friday schedule, perfect for those seeking stability.
Our well-established and regarded client currently has a vacancy for an Office Administrator within their Trentham offices. The position is directly employed by the client and is a permanent position.
Job Description:
- Hours: Monday – Friday 8.45 – 5.30 (1hr for lunch)
- Salary: £25k – depending on the person, would look at going to £26k for someone with experience
- Must drive
- IT skills (Microsoft Office, Outlook, database management, CRM’s)
- Problem solving skills
- Personable
- Office based only
Duties and Responsibilities:
- Processing contracts and finance documents
- Speaking to customers and obtaining proof of ID and address
- Answering customer queries and managing the telephones (answering customer calls / transferring people)
- Using multiple systems
- Looking after in-life customer queries
- Chasing suppliers for updates and information/data
- Telephone based - ability to handle high call volumes and liaising with finance companies
- Guiding customers through their document signing journey
- Dealing with challenging customers on the telephone (for example if their order is delayed or cannot be delivered on time)
- Ability to handle difficult customers – example: if a delivery fails customers can be left with no transport
Customer Service:
- Monday – Friday
- 8.45 – 5.30 (1hr for lunch)
- Gym membership
- 28 holidays (including bank holidays)
- Must be able to drive and have no more than 6 points on licence
Key qualities:
- High attention to detail
- Robust
- Ability to use Outlook and multiple web-based systems at one time
- Ability to multi-task
- Work under pressure
Office Administrator employer: SMarter Recruitment
Contact Detail:
SMarter Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Administrator
✨Tip Number 1
Familiarise yourself with the specific software and systems mentioned in the job description, such as Microsoft Office and CRM tools. Being able to demonstrate your proficiency in these applications during the interview can set you apart from other candidates.
✨Tip Number 2
Practice your telephone communication skills, as this role involves handling high call volumes and dealing with challenging customers. Consider role-playing scenarios with a friend to build your confidence in managing difficult conversations.
✨Tip Number 3
Highlight your problem-solving abilities by preparing examples of how you've successfully resolved issues in previous roles. This will show the employer that you can handle the pressures of the job effectively.
✨Tip Number 4
Since the position requires driving, ensure your driving licence is up to date and be prepared to discuss your driving experience. Mentioning your reliability and punctuality can also reinforce your suitability for the role.
We think you need these skills to ace Office Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Office Administrator role. Emphasise your IT skills, problem-solving abilities, and any customer service experience you have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and explains why you're a great fit for the position. Mention your ability to handle high call volumes and your experience with multiple systems.
Highlight Soft Skills: In your application, focus on soft skills such as attention to detail, robustness, and the ability to work under pressure. Provide examples of how you've demonstrated these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at SMarter Recruitment
✨Showcase Your IT Skills
Make sure to highlight your proficiency in Microsoft Office, Outlook, and any CRM systems you’ve used. Be prepared to discuss specific examples of how you've utilised these tools in previous roles.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've successfully resolved issues, especially in a customer service context. Sharing these experiences will show your potential employer that you can handle challenges effectively.
✨Prepare for Customer Interaction Questions
Since the role involves dealing with customers, be ready to answer questions about how you would manage difficult situations or challenging customers. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Attention to Detail
Given the importance of accuracy in processing contracts and finance documents, be sure to mention any experiences that demonstrate your high attention to detail. This could include examples from previous jobs or projects.
