Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers in the mortgage sector with exceptional care and manage your own caseload.
- Company: Join a leading organisation prioritising community, integrity, and collaboration in the mortgage industry.
- Benefits: Enjoy 25+ days holiday, a competitive pension, and a comprehensive benefits package.
- Why this job: Make a meaningful impact while working in a supportive and empowering team culture.
- Qualifications: Five GCSEs including Maths and English; communication skills are key, mortgage experience is a plus.
- Other info: Inclusive recruitment process; full training provided for successful candidates.
The following information provides an overview of the skills, qualities, and qualifications needed for this role.
Location: Barrow-in-Furness
Closing Date: Sunday, 13th April 2025
Are you an enthusiastic and innovative individual looking to make a meaningful impact in the mortgage industry? Our client, a leading organisation in the Mortgage sector, is seeking a Mortgage Retentions Administrator to join their dynamic Mortgage Hub. If you value community, integrity, and collaboration, this is the perfect opportunity for you!
About Us:
At our client's organisation, we pride ourselves on putting the community first. We believe that aligning our values with those of our colleagues is crucial to our success. Join a team where you can trust your colleagues to be genuine and responsible while contributing to an empowering culture. We offer competitive remuneration packages, continuous professional development, and a commitment to building a diverse workforce.
Key Responsibilities:
- Providing exceptional customer care through effective communication with customers via email and phone.
- Managing your own caseload of retention customers, ensuring their needs are met promptly and professionally.
- Liaising with mortgage customers and brokers to facilitate smooth interactions.
- Communicating effectively with all levels of staff within the organisation.
- Collaborating and supporting colleagues across a variety of tasks to enhance the overall team performance.
What You Will Bring:
- A minimum of five GCSEs (or equivalent), including Maths and English at grade C/4 or above.
- Excellent communication and interpersonal skills to engage with customers and colleagues effectively.
- A background in mortgages is desirable, but full training and coaching will be provided to the successful candidate.
What You Can Expect From Us:
Our client values the well-being of their employees and offers an attractive benefits package, including:
- A minimum of 25 days holiday, in addition to Bank Holidays, a Birthday Holiday, a 'Christmas Shopping' Day, and a Moving House Day.
- A competitive pension plan with up to a 10% employer contribution.
- A comprehensive benefits package to support your personal and professional growth.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mortgage Retentions Administrator employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Retentions Administrator
✨Tip Number 1
Familiarise yourself with the mortgage industry and current trends. Understanding the market will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since the role involves a lot of customer interaction, being able to convey information clearly and professionally is key.
✨Tip Number 3
Network with professionals in the mortgage sector. Attend local events or join online forums to connect with others in the field, which can provide insights and potentially lead to referrals.
✨Tip Number 4
Showcase your teamwork abilities. Since collaboration is important in this role, be prepared to discuss examples of how you've successfully worked with others in past experiences.
We think you need these skills to ace Mortgage Retentions Administrator
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Mortgage Retentions Administrator position. Understand the key responsibilities and required qualifications to tailor your application accordingly.
Highlight Relevant Skills: In your CV and cover letter, emphasise your communication and interpersonal skills, as well as any experience you have in customer service or the mortgage industry. Use specific examples to demonstrate how you've successfully engaged with customers in the past.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Mention why you align with their values of community, integrity, and collaboration, and how you can contribute to their team.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Mortgage Retentions Administrator role.
How to prepare for a job interview at Adecco
✨Showcase Your Communication Skills
As a Mortgage Retentions Administrator, effective communication is key. Be prepared to demonstrate your ability to engage with customers and colleagues clearly and professionally during the interview.
✨Highlight Relevant Experience
Even if you don't have direct experience in mortgages, think about any customer service roles you've held. Share specific examples of how you've managed customer interactions or resolved issues effectively.
✨Research the Company Culture
Understanding the values of the organisation is crucial. Familiarise yourself with their commitment to community and collaboration, and be ready to discuss how your personal values align with theirs.
✨Prepare Questions for Your Interviewers
Having thoughtful questions ready shows your interest in the role and the company. Ask about team dynamics, training opportunities, or how success is measured in the Mortgage Hub.
