Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer relationships and ensure satisfaction while representing MIB's mission.
- Company: MIB is dedicated to making roads safer by supporting victims of uninsured drivers.
- Benefits: Enjoy hybrid working, a competitive salary, generous holiday, and wellness support.
- Why this job: Join a passionate team making a real difference in people's lives and communities.
- Qualifications: Experience in account management and excellent communication skills are essential.
- Other info: This is a 12-month fixed-term contract with opportunities for personal growth.
The predicted salary is between 28000 - 56000 £ per year.
At MIB our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads. Working in partnership with the Police, Insurers and Government our collective aim is to make it a thing of the past but, until that’s accomplished, we’re here to compensate victims quickly, fairly and compassionately. Last year we helped more than 42,000 people struck by uninsured and hit-and-run drivers and paid over £400 million in compensation to support victims rebuild their lives.
As our Customer Relationship Manager Specialist you’ll be responsible for the overall satisfaction of allocated customers, externally representing the MIB through excellent customer relationship management and internally being the voice of the customer. This role involves building relationships with our customers across services and developing a good understanding of our customers' strategic priorities in order to inform MIB's strategy, working across strategic programmes to support customer engagement and readiness.
Key Outputs- Proactive relationship management of all allocated customer accounts, focusing on developing and maintaining comprehensive relationships (up to c-suite) for allocated customers.
- Work with our customers to understand their strategic direction and use this insight to contribute to a better customer experience.
- Work with SMEs and support the wider business to resolve issues, to deliver the best customer experience.
- Monitor the utilisation of services to ensure they are leveraging value or operating at agreed compliance levels, where appropriate.
- Support the wider business and our customers regarding data quality, compliance and KPIs in relation to contractual obligations or legislative requirements.
- Support the strategic programmes with customer engagement or relationship management activities.
- Ensure there is a tracking process to regularly seek feedback to help improve service, as appropriate.
- Champion data quality excellence and be a force for good in transforming MIB products.
May require travel across the UK where face-to-face sessions feel right - includes Gibraltar and N Ireland.
Qualifications and Education- Previous account management/customer relationship management experience within an externally facing customer service focused environment.
- Previous experience managing customer contact - owning a customer challenge and seeing it through to conclusion.
- Proven delivery of excellent customer service.
- Experience of working with customers across various disciplines - wearing various 'hats' to achieve an outcome (technical, projects, claims, underwriting, etc).
- Experience of managing and developing business plans to achieve delivery of targets.
- Track record in negotiating effectively to achieve desired results.
- Significant planning capability.
- Excellent communication skills - chairing and owning conversations with ownership and gravitas.
- Self-reliant, proactive and able to plan work and drive results without supervision.
Salary circa £40,000 per annum FTC for 12 months. Grade 11, 35 hours per week (Monday - Friday). IT kit supplied to you. £320 (before tax) start-up allowance. Hybrid working from our Milton Keynes office, MK14.
Other Benefits include:- Contributory Group Stakeholder Personal pension scheme.
- Life Assurance.
- Employee Incentive Scheme.
- 25 days holiday (plus public holidays).
- Holiday purchase scheme.
- Sports and Social Club.
- 24/7 Employee Assistance Programme.
- Free access to online tools to support mental and physical health.
- Enhanced maternity, paternity and adoption leave.
- 1 volunteer day each year and charity matched funding scheme.
We believe in a workplace where everyone can be themselves. Through our different ideas, personalities and experiences, we redefine what is possible every day. And regardless of your colour, age, race, gender, sexual orientation or anything else you consider yourself to be, there is a place for you at MIB. A place where you can bring your best self to work every day.
So, if you think big, love a challenge and want to make a difference to people's lives, we want to hear from you.
For more information, take a look at our role pack HERE.
Contract Type: Fixed TermApplications Close Date: 10 Apr 2025
Customer Relationship Specialist Manager - FTC for 12 months - Milton Keynes employer: MIB
Contact Detail:
MIB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Specialist Manager - FTC for 12 months - Milton Keynes
✨Tip Number 1
Familiarise yourself with MIB's mission and values. Understanding their commitment to making roads safer and supporting victims will help you align your responses during interviews, showcasing your passion for their cause.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Prepare specific examples of how you've successfully managed customer relationships in the past. Highlighting your experience in resolving challenges and delivering excellent service will demonstrate your suitability for the role.
✨Tip Number 4
Stay updated on industry trends related to customer relationship management and the insurance sector. Being knowledgeable about current issues can help you engage in meaningful discussions during interviews, showing your proactive approach.
We think you need these skills to ace Customer Relationship Specialist Manager - FTC for 12 months - Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer relationship management and account management. Use specific examples that demonstrate your ability to build relationships and deliver excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for making a difference in people's lives, as well as your understanding of the role's responsibilities. Mention how your skills align with MIB's mission and values.
Highlight Relevant Skills: Emphasise your communication skills, planning capabilities, and experience in managing customer challenges. Provide examples of how you've successfully navigated complex situations in previous roles.
Showcase Your Proactivity: In your application, illustrate instances where you took initiative to improve customer experiences or resolve issues. This will demonstrate your self-reliance and proactive approach, which are key for this role.
How to prepare for a job interview at MIB
✨Understand the Company’s Mission
Before your interview, make sure you understand MIB's mission to make roads safer and how they support victims of uninsured and hit-and-run drivers. This will help you align your answers with their values and demonstrate your passion for their cause.
✨Showcase Your Relationship Management Skills
Prepare examples from your previous experience that highlight your ability to build and maintain relationships, especially at a senior level. Discuss specific strategies you've used to engage customers and improve their experience.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've handled customer challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and show how you can see issues through to resolution.
✨Highlight Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Be prepared to discuss how you’ve chaired conversations or led discussions in previous roles, showcasing your ownership and gravitas.
