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- Tasks: Join our team as an ITOC Support Engineer, managing IoT and network alerts while coordinating with customers.
- Company: We're a leading IT and telecommunications services company located in central London.
- Benefits: Enjoy a competitive salary up to £32K, shift allowance, and covered transport costs up to Zone 6.
- Why this job: This role offers hands-on experience in tech support and the chance to work with diverse clients.
- Qualifications: Proficiency in MS Office and network infrastructure; CCNP/CCNA certification is a plus.
- Other info: Flexible shifts with opportunities for travel across Europe and a dynamic work environment.
The predicted salary is between 24000 - 32000 £ per year.
A highly successful IT and telecommunications services company based in central London seeks a communicative ITOC Support Engineer to join their busy team, to carry out a variety of technical and coordination tasks to meet customer requirements. This will be a shift work role with day and night shifts.
AJ45791
TYPE: Full Time, Permanent, Shift
WORKING DAYS: 4 days on (8:00 – 20:00), 4 days off
LOCATION: Central London
SALARY: Up to £32K depending on experience + £1,300 shift allowance + All transport costs covered (up to Zone 6)
ITOC SUPPORT ENGINEER RESPONSIBILITIES:
- Manage a variety of IoT / Network (Data, Voice, Mobile services) alerts/reports and customer fault calls from internal technical divisions & customers (service portal/ticket system/email/telephone)
- Update trouble ticket systems and customer documentation with fault history
- Contact and co-ordinate 3rd party suppliers, Mobile Operators, or other resources, to help achieve trouble resolution
- Notify the On Call Support / LM of issues which require escalation, customer questions/complaints or requirements & new business opportunities
- Visit customer premises with 3rd party vendors as and when required for troubleshooting, project or maintenance contract work
- Carry out BAU tasks with a high level of accuracy and professionalism such as, and not limited to, tape changes, system administrations and reporting
- Attend customer meetings regarding issues, projects or maintenance contract work
- Create ad-hoc reports concerning customer issues as and when required
- Support remote engineers with service tests related to both network and mobile services (SMS, mobile Data, ecalls)
- Work within ICT Operations Division on 24/365 maintenance rota and as replacement of colleagues when necessary
- Travel to KDDI and customer offices throughout Europe for business purposes as and when required
- Provide technical support, create design and proposals for customers
- Update internal database for ITOC
- Communicate with vendors/carrier/customers about change requests and planned/emergency maintenance notifications.
- Execute ad hoc requests from the line managers
ITOC SUPPORT ENGINEER IDEAL CANDIDATE:
- Knowledge and proficiency in MS Office Excel, Word, PowerPoint and Visio
- Knowledge and proficiency in maintenance and installation of network infrastructure, security, server or virtualization
- Fluent English language skills required (verbal and written)
- Ability to investigate and source answers to various service portals, ticket, email and telephone enquiries
- Proven customer service and facing experience, at all customer levels
- Flexible approach, able to work outside of normal working hours when requested
- Strong time management/multi-tasking & organisational skills
- Good communication with customers, colleagues and related 3rd party vendors
- A valid CCNP/CCNA, JNCIP certification, IoT/mobile networking experience will be an advantage
- Significant experience in implementing and troubleshooting network or PC/server throughout OSI 7 layers
- Strong work ethic and reliable time keeping and attendance
** All applicants must have the right to work in the UK as the Company is not able to offer visa support.
If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.
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ITOC Support Engineer (Day Shift) employer: Centre People
Contact Detail:
Centre People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITOC Support Engineer (Day Shift)
✨Tip Number 1
Familiarize yourself with IoT and network services, as these are crucial for the ITOC Support Engineer role. Understanding the technical aspects will help you communicate effectively during the interview.
✨Tip Number 2
Highlight your customer service experience in your conversations. This role requires strong communication skills, so be ready to share examples of how you've successfully managed customer interactions in the past.
✨Tip Number 3
Prepare to discuss your experience with troubleshooting network issues. Be specific about the tools and methods you've used, as this will demonstrate your hands-on expertise to the hiring team.
✨Tip Number 4
Show your flexibility and willingness to work outside normal hours. Since this is a shift work role, expressing your adaptability can set you apart from other candidates.
We think you need these skills to ace ITOC Support Engineer (Day Shift)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, network management, and customer service. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and explains why you're a great fit for the ITOC Support Engineer role. Mention specific experiences that relate to the responsibilities listed in the job description.
Highlight Technical Skills: Clearly outline your technical skills, especially your proficiency in MS Office and any relevant certifications like CCNP/CCNA or JNCIP. This will help you stand out as a qualified candidate.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Centre People
✨Showcase Your Technical Skills
Be prepared to discuss your knowledge of network infrastructure, security, and server maintenance. Highlight any relevant certifications like CCNP/CCNA or JNCIP, as these will demonstrate your technical proficiency.
✨Demonstrate Strong Communication Abilities
Since the role involves liaising with customers and third-party vendors, practice articulating your thoughts clearly. Be ready to provide examples of how you've effectively communicated in past roles, especially in troubleshooting scenarios.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of specific instances where you managed customer fault calls or coordinated with suppliers to resolve issues, and be ready to explain your approach.
✨Emphasize Your Customer Service Experience
The ideal candidate has proven customer service experience. Prepare to discuss how you've handled customer inquiries or complaints in the past, showcasing your ability to maintain professionalism under pressure.
