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- Tasks: Lead and develop a team of Premier Financial Consultants to enhance client relationships.
- Company: Join HSBC, a global leader in wealth and personal banking services.
- Benefits: Enjoy competitive pay, private healthcare, and generous maternity support.
- Why this job: Be part of a diverse team driving innovative wealth management strategies.
- Qualifications: Experience in remote line management and relationship management is essential.
- Other info: HSBC values inclusivity and offers tailored professional development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Our Wealth and Personal Banking business supports millions of individuals, families, business owners, investors and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management. We also have specialised relationship managers who support customers with bespoke requirements, including high net worth and ultra-high-net-worth clients.
The Area Premier Financial Consultant is responsible for overseeing the performance and development of HSBC's remote Premier Financial Consultants. This role plays a crucial part in driving remote wealth management strategies, ensuring exceptional client service, and achieving business growth targets. The Area Premier Financial Consultants work closely with the Regulated Area Wealth Managers and other stakeholders to maintain high standards of service and compliance. The role requires strong leadership skills, strategic thinking, and extensive knowledge of Premier Management products and services and remote client engagement.
As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
In this role you will:
- Drive & oversee the recruitment, training, and performance of Premier Financial Consultants.
- Coach, motivate and lead your team of Premier Financial Consultants to ensure strong, lasting relationships with clients and continuous growth of your team’s client portfolio.
- Collaborate with various business areas to ensure integrated service deliveries and first-class premier proposition.
- Promote a work environment that values high standards and accountability by actively encouraging personal development and continuous improvement among team members.
- Act as an escalation point for significant client issues and ensure timely resolution.
To be successful in this role you should meet the following requirements:
- Remote line management experience specifically within a call centre environment.
- Strong understanding and experience of relationship management.
- Strong understanding of wealth management products, services, and regulatory requirements.
- Excellent communication, stakeholder management and senior leadership skills.
- QCF Level 4 Financial Planning desirable – although not essential.
This role will be based in Reading.
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk.
Premier Relationship Team Manager (Telephony) - Reading employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Premier Relationship Team Manager (Telephony) - Reading
✨Tip Number 1
Familiarise yourself with HSBC's wealth management products and services. Understanding the specifics of what they offer will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of HSBC, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can be a game-changer during your application process.
✨Tip Number 3
Prepare to discuss your experience in remote line management and how you've successfully led teams in a call centre environment. Be ready with specific examples that highlight your leadership skills and ability to drive performance.
✨Tip Number 4
Showcase your understanding of compliance and regulatory requirements in wealth management. This knowledge is crucial for the role and will set you apart from other candidates who may not have the same level of expertise.
We think you need these skills to ace Premier Relationship Team Manager (Telephony) - Reading
Some tips for your application 🫡
Understand the Role: Thoroughly read the job description for the Premier Relationship Team Manager position. Highlight key responsibilities and required skills, ensuring you understand what HSBC is looking for in a candidate.
Tailor Your CV: Customise your CV to reflect your experience in remote line management and relationship management. Use specific examples that demonstrate your leadership skills and knowledge of wealth management products.
Craft a Compelling Cover Letter: Write a cover letter that connects your background to the role. Emphasise your ability to coach and motivate teams, as well as your commitment to high standards and client service.
Highlight Relevant Experience: In your application, make sure to showcase any previous experience in a call centre environment and your understanding of regulatory requirements. This will help demonstrate your suitability for the role.
How to prepare for a job interview at TN United Kingdom
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Premier Relationship Team Manager. Familiarise yourself with HSBC's wealth management products and services, as well as the expectations for managing remote teams.
✨Showcase Leadership Skills
Prepare examples that demonstrate your leadership experience, particularly in a call centre environment. Highlight how you've successfully coached and motivated teams to achieve their goals and maintain strong client relationships.
✨Emphasise Communication Abilities
Since this role involves significant stakeholder management, be ready to discuss your communication strategies. Share instances where your communication skills have led to successful outcomes, especially in resolving client issues.
✨Demonstrate Strategic Thinking
Be prepared to discuss your approach to driving business growth and implementing effective wealth management strategies. Think about how you can contribute to HSBC's goals and how you would promote a culture of continuous improvement within your team.
