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For Companies At a Glance
- Tasks: Manage and optimise our online store for an amazing customer experience.
- Company: Join Sarah Raven, a trusted gardening and lifestyle retailer with a commitment to sustainability.
- Benefits: Enjoy training support, birthday leave, and staff discounts on our products.
- Why this job: Make a real impact in retail growth while working in a creative and collaborative environment.
- Qualifications: 1-3 years in ecommerce or digital marketing; familiarity with platforms like Shopify and Google Analytics.
- Other info: We celebrate individuality and encourage applications from diverse backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
Marlborough, Wiltshire Office. Sarah Raven is a gardening and lifestyle online retailer. Founded 30 years ago by Sarah Raven, Founder and Creative Director, we are on a mission to inspire and guide everyone to discover their passion for gardening. Our commitment to trialing and testing everything we sell means that customers can trust us to curate the very best plants, gardening kit, and homeware. We believe in supporting each other and caring for the wider environment, ensuring that everything we do is both beautiful and sustainable. We strive to be an environmentally conscious company, B Corp and Planet Mark certified.
ROLE OVERVIEW
As our Ecommerce Co-ordinator, you will play a pivotal role in managing and optimising our online store. You’ll be responsible for ensuring the smooth running of our website, enhancing the customer journey, and supporting performance marketing, brand and CRM teams to maximise conversions and revenue growth. Reporting into the Technical eCommerce lead.
KEY RESPONSIBILITIES
- Website Management: Maintain and update product listings, landing pages, and site content to ensure a seamless shopping experience.
- Trading & Merchandising: Analyse website performance and user behaviour to optimise product placement, navigation, and promotions.
- Promotions & Campaigns: Assist in executing promotional activities, including seasonal sales, discounts, and new product launches.
- SEO & Content Optimisation: Work with the content and marketing teams to improve on-page SEO and drive organic traffic.
- Digital Marketing Support: Collaborate with paid media, email marketing, and social teams to ensure website readiness for campaigns.
- Customer Experience Enhancement: Identify and troubleshoot website issues, working with Technical ecommerce lead & developers to improve site performance.
- Stock & Inventory Coordination: Ensure stock levels are reflected accurately on-site, liaising with buying and merchandising teams.
KEY SKILLS AND EXPERIENCE
- Experience: 1-3 years in an ecommerce or digital marketing role, preferably in a retail or DTC environment.
- Technical Skills: Familiarity with ecommerce platforms (BigCommerce, Shopify, Magento, etc.), Google Analytics, and digital marketing tools. Familiarity with Jira ticketing system to handle requests from across the business and action within laid out timeframes.
- Analytical Mindset: Ability to interpret data and translate insights into actionable strategies.
- Attention to Detail: Strong organisational skills with the ability to manage multiple tasks efficiently.
- Collaboration & Communication: Ability to work cross-functionally with marketing, product, and operations teams.
- Proactive Approach: A problem-solving mindset and eagerness to innovate in a fast-paced environment.
WHY JOIN US?
Be part of a dynamic and creative team that values collaboration and innovation. Opportunity to make a tangible impact on retail growth through creating an amazing online customer experience.
KEY PERKS
- Training support
- Birthday leave
- Staff discount on the Sarah Raven website
- Discounted shopping
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We believe in hiring the best person for the job whoever they are, helping them thrive in it and celebrating their individuality.
Ecommerce Coordinator employer: Sarah Raven
Contact Detail:
Sarah Raven Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Coordinator
✨Tip Number 1
Familiarise yourself with the specific ecommerce platforms mentioned in the job description, such as BigCommerce or Shopify. Having hands-on experience or even a basic understanding of these platforms will give you an edge during discussions.
✨Tip Number 2
Brush up on your analytical skills by practising how to interpret website performance data. Being able to discuss how you would use data to optimise product placement and enhance the customer journey can really impress during interviews.
✨Tip Number 3
Showcase your collaborative spirit by preparing examples of how you've worked cross-functionally in previous roles. This could involve working with marketing, product, or operations teams to achieve a common goal.
✨Tip Number 4
Demonstrate your proactive approach by thinking of innovative solutions to common ecommerce challenges. Be ready to share ideas on how you would enhance the online shopping experience for customers at Sarah Raven.
We think you need these skills to ace Ecommerce Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in ecommerce or digital marketing. Focus on specific achievements that demonstrate your ability to manage online stores and optimise customer journeys.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for gardening and lifestyle retail. Mention how your skills align with the responsibilities of the Ecommerce Coordinator role, particularly in website management and digital marketing support.
Showcase Technical Skills: In your application, emphasise your familiarity with ecommerce platforms like BigCommerce or Shopify, as well as your experience with Google Analytics. This will demonstrate your readiness to handle the technical aspects of the role.
Highlight Analytical Abilities: Provide examples of how you've used data to inform decisions in previous roles. This could include optimising product placements or improving SEO strategies, which are key responsibilities for the Ecommerce Coordinator position.
How to prepare for a job interview at Sarah Raven
✨Know Your Ecommerce Platforms
Familiarise yourself with the ecommerce platforms mentioned in the job description, such as BigCommerce, Shopify, or Magento. Be prepared to discuss your experience with these tools and how you've used them to enhance online shopping experiences.
✨Showcase Your Analytical Skills
Prepare examples of how you've used data to drive decisions in previous roles. Discuss specific metrics you’ve analysed and how those insights led to improved website performance or customer engagement.
✨Demonstrate Attention to Detail
Highlight your organisational skills by sharing instances where your attention to detail made a significant impact. This could be about managing product listings or ensuring accurate stock levels on an ecommerce site.
✨Emphasise Collaboration Experience
Since the role requires working cross-functionally, be ready to talk about your experience collaborating with different teams. Share specific examples of how you’ve successfully worked with marketing, product, or operations teams to achieve common goals.
