Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the Store Manager in maximising sales and leading a high-performing team.
- Company: Space NK is a leading beauty retailer, curating innovative brands for beauty enthusiasts.
- Benefits: Enjoy a vibrant work culture, employee discounts, and opportunities for growth.
- Why this job: Join a community passionate about beauty and customer experience, with room for creativity.
- Qualifications: Strong leadership skills, retail experience, and a passion for beauty are essential.
- Other info: Flexible hours and a commitment to diversity and inclusion make this role unique.
The predicted salary is between 30000 - 42000 £ per year.
If you love beauty, you’re in the right place. As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery. Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.
Role Overview
The Flagship Assistant Manager’s main responsibility is to support the Store Manager to maximise sales and profitability whilst developing and retaining a high performing team.
They Must Aim To Deliver
- A customer first approach
- A visually inspiring and inviting store environment
- A fully compliant store, adhering to all company processes and policies
- Assists the Store Manager to identify a focussed and commercial business plan to deliver bottom line profitability
Main Responsibilities
Customer First
- Delivers a ‘customer first’ experience exceeding customer expectations
- Coaches their team to ensure a ‘customer first’ experience is delivered consistently
- Ensures consistent product training and knowledge to provide unbiased customer advice
- Leads the team to deliver a green mystery shop result
KPI’s
- Exceeds sales targets and delivers LFL growth along with ATV, AUS and conversion OMNI focus by maximising O&P opportunities
- Exceeds the company acquisition target for N.dulge
- Assists the Store Manager in managing payroll spend within budget through effective scheduling and people planning
- Manages stock file accuracy – adheres to all stock handling policies to ensure stock accuracy and minimise stock loss
Communication
- Ensures team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement
- Communicates clearly and concisely with all internal and external business partners to drive business opportunities
Commerciality
- Actively identifies innovative opportunities to maximise their business
- Confidently analyses all available business reports to review weekly, monthly and yearly performance
- Empowered to make brave decisions to drive commercial excellence ensuring sales, promotions, new launches, VM and rate card executions are carried out to brand standards
- Drive Treatment rooms/chairs bookings and maintain standards
- Stay ahead of current trends, brand specific, social media and have a sound knowledge of customer profile by keeping up to date with external influences i.e., media and local community
Team
- Assists the Store Manager by supporting recruitment and retaining diverse teams that supports our ‘customer first’ experience
- Creates an inclusive, welcoming and approachable environment for employees to thrive in
- Confidently delivers feedback and manages performance in line with Company processes
- Support recruitment and retention of diverse teams that supports our ‘customer first’ experience
- Partners with Store Manager to confidently deliver feedback and manages performance in line with Company processes and using the NHANCE platform
- Identify key in house ambassadors/specialists to drive results in specific areas
- Ensuring team members are efficient on all operational tasks utilising best practice and driving action lead approach vs problem driven one
- Support with development of the store team, succession planning and future growth of the business
Leadership
- Leads, motivates and inspires the team – be a role model!
- Coaches and develops their team and individuals to achieve their full potential
- To undertake any reasonable duties as expected by Store Manager and Regional Manager
- Lead change and innovation supporting new ideas and initiatives to evolve the retail experience for customers.
- Drive sales and provide a unique store experience
- Challenge and inspire the team to elevate every aspect of the store experience through service, stock and VM to display a compelling atmosphere for our customers
- Coach and empower the store team to use their initiative and oversee all levels of customer service and operations
- Exhibit floor presence by leading by example
- Conduct a thorough floor walk on a regular basis providing constructive feedback and setting goals
- Excellent organisational skills, consciously plan, organise, and execute projects by priority
- Assume total accountability for store H&S by overseeing and upholding company procedures, always to protect employees and customers against accidents and incidents
Store Operations
- Ensures the store is maintained in line with Company maintenance and Health & Safety standards.
- Communicating all needs, in a timely manner, with the Regional Manager or Property Manager
- Understands and adheres to all Company loss prevention practices
Qualities
- Ability to deliver a ‘customer first’ experience, demonstrating the leadership to coach and motivate their team
- Ability to understand and analyse commercial reports to drive business opportunities
- Ability to identify key performance behaviours and competencies within the team
- Ability to build strong working relationships with support office departments
- Strong communication skills
- Strong prioritising and organisational skills
- Leads by example
- Values honesty and integrity in working relationships
- Ability to manage change
- Flexibility to meet rapidly changing priorities and deadlines
- Ability to delegate tasks and follow up effectively to ensure completion
Space NK are an equal opportunities employer. Please note that only successful candidates will be contacted. All applicants must have the right to live and work in the UK.
Flagship Assistant Manager (37.5 hours) employer: Space NK
Contact Detail:
Space NK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Flagship Assistant Manager (37.5 hours)
✨Tip Number 1
Familiarise yourself with Space NK's brand values and customer service philosophy. Understanding their 'customer first' approach will help you demonstrate how you can contribute to enhancing the customer experience during your interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully motivated and developed a team in previous roles. Highlighting your ability to coach and inspire others will resonate well with the hiring managers.
✨Tip Number 3
Stay updated on current beauty trends and popular products within the industry. Being knowledgeable about the latest innovations will not only impress your interviewers but also show your passion for the beauty sector.
✨Tip Number 4
Prepare to discuss how you would analyse sales reports and use that data to drive business opportunities. Demonstrating your commercial awareness and ability to make data-driven decisions will be crucial for this role.
We think you need these skills to ace Flagship Assistant Manager (37.5 hours)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and qualities required for the Flagship Assistant Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in retail management, customer service, and team leadership. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to drive sales and manage a team.
Write a Strong Cover Letter: In your cover letter, express your passion for beauty and retail. Highlight specific examples of how you've delivered a 'customer first' experience and how you can contribute to Space NK's goals. Make sure to convey your enthusiasm for the brand and its community.
Showcase Your Leadership Skills: In both your CV and cover letter, provide examples of how you've successfully led and motivated a team. Discuss any training or coaching experiences you've had, as well as how you've managed performance and fostered an inclusive environment.
How to prepare for a job interview at Space NK
✨Show Your Passion for Beauty
Space NK is all about beauty, so make sure to express your genuine passion for the industry during the interview. Share your favourite products, brands, or trends and how they inspire you. This will demonstrate that you align with their customer-first approach.
✨Understand the Customer Experience
Be prepared to discuss how you would deliver a 'customer first' experience. Think of examples from your past roles where you exceeded customer expectations and how you can coach your team to do the same. This shows you understand the core values of Space NK.
✨Familiarise Yourself with KPIs
Since the role involves exceeding sales targets and managing performance metrics, brush up on key performance indicators (KPIs) relevant to retail. Be ready to discuss how you have used data to drive sales and improve team performance in previous positions.
✨Demonstrate Leadership Skills
As an Assistant Manager, you'll need to lead and inspire your team. Prepare examples of how you've motivated others, handled challenges, and fostered a positive work environment. Highlight your ability to coach and develop team members to achieve their full potential.
