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- Tasks: Engage with users via inbound calls, guiding them through necessary steps in German.
- Company: Join Sumsub, a leading verification platform trusted by over 4000 clients globally.
- Benefits: Enjoy flexible shifts, performance bonuses, and 20 days of paid vacation.
- Why this job: Be part of a mission to enhance online safety while balancing work with your studies.
- Qualifications: Conversational German and English required; customer service experience is a plus but not essential.
- Other info: Work remotely from anywhere in the EU with a supportive team environment.
The predicted salary is between 24000 - 36000 £ per year.
Sumsub is the one verification platform to secure the whole user journey. With Sumsub’s customizable KYC, KYB, transaction monitoring and fraud prevention solutions, you can orchestrate your verification process, welcome more customers worldwide, meet compliance requirements, reduce costs and protect your business.
We are looking for a Call Center Agent. Join Sumsub's team!
Your role and tasks:
- Effectively interact with users, including both verbal and written communication (the main language of communication with the clients is German).
- Safeguard data, ensuring confidentiality and security.
- Adherence to legal regulations and company standards.
- Paying attention to detail and precision when carrying out tasks.
- Continuous updating of knowledge and skills in line with industry and regulatory changes.
- Only inbound calls, no outbound calls, chats or emails required. No customer support or complaint handling required. Simply guide the user through all necessary steps.
About you:
- Previous experience in customer service-based roles is considered an advantage, but no work experience is required.
- You will be surrounded by our attention and support in order to enter the new role and team as comfortably as possible.
- Conversational German and English (knowledge of Italian, Spanish, French, Portuguese or Turkish would be a strong asset). Please, note that the main language of communication with the clients is German.
- Ability to navigate a large amount of information.
- Able to have days off during the week instead of the weekend.
We offer:
- Full-time position that requires only ~35 working hours per week, plus paid breaks.
- Convenient work schedule: morning, evening, or night shifts & a floating weekend system that can be conveniently adjusted to your study schedule or personal life.
- Performance bonuses.
- Working with a product that matters. Our technology helps protect millions of users of online services worldwide.
- 20 days of paid vacation leave.
Let’s make the online world a safer place together! We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.
Call Center Agent with German (EU remote) - afternoon/night shift employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Center Agent with German (EU remote) - afternoon/night shift
✨Tip Number 1
Familiarise yourself with the KYC and fraud prevention processes that Sumsub offers. Understanding these concepts will not only help you in your role but also show your potential employer that you're genuinely interested in their services.
✨Tip Number 2
Brush up on your German language skills, especially in a customer service context. Practising common phrases and scenarios you might encounter can give you an edge during the interview process.
✨Tip Number 3
Prepare to discuss your ability to handle large amounts of information efficiently. Think of examples from past experiences where you've successfully managed data or provided clear guidance to users.
✨Tip Number 4
Show your flexibility regarding work hours. Since this position involves afternoon and night shifts, emphasising your willingness to adapt your schedule can make you a more attractive candidate.
We think you need these skills to ace Call Center Agent with German (EU remote) - afternoon/night shift
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Call Center Agent position. Highlight your relevant skills and experiences that align with the role.
Tailor Your CV: Customise your CV to emphasise your customer service experience, language skills (especially in German), and any relevant qualifications. Make sure to include specific examples of how you've effectively communicated with clients in the past.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you are interested in working for Sumsub and how your skills can contribute to their mission of securing user journeys.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for this role.
How to prepare for a job interview at TN United Kingdom
✨Brush Up on Your German
Since the main language of communication with clients is German, make sure to practice your conversational skills. Be prepared to demonstrate your fluency during the interview, as this will be crucial for the role.
✨Understand the Company and Its Products
Familiarise yourself with Sumsub's verification platform and its significance in various industries. Knowing their products and how they help secure user journeys will show your genuine interest in the company.
✨Highlight Your Customer Service Skills
Even if you don't have direct experience, think of examples from your past that showcase your ability to interact effectively with others. Emphasise your attention to detail and your ability to handle information accurately.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations in a call centre environment. Think about how you would guide users through processes while ensuring confidentiality and compliance with regulations.
