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For Companies At a Glance
- Tasks: Manage client accounts, resolve inquiries, and analyse data for upselling opportunities.
- Company: Join a dynamic team at Teamwork Partnership, dedicated to exceptional client service.
- Benefits: Enjoy a competitive salary, company pension, free parking, and employee discounts.
- Why this job: Perfect for those wanting to grow in account management within a supportive environment.
- Qualifications: Strong communication skills and attention to detail; customer service experience is a plus.
- Other info: Full-time role with Monday to Friday hours, offering a chance to develop your career.
The predicted salary is between 24000 - 30000 £ per year.
Teamwork Partnership is currently seeking a detail-oriented and proactive Account Coordinator to join one of their clients' dynamic team. The successful candidate will play a crucial role in managing client accounts, ensuring exceptional service delivery, and fostering strong relationships with clients. This position requires excellent communication skills and the ability to analyse client needs effectively while identifying opportunities for upselling our services.
Duties
- Serve as the primary point of contact for assigned client accounts, addressing inquiries and resolving issues promptly.
- Maintain accurate records of client interactions, including data entry into the company's CRM system.
- Analyse client data to identify trends and opportunities for upselling additional services or products.
- Communicate effectively with clients via phone, email, and in-person meetings, ensuring a professional approach at all times.
- Collaborate with internal teams to ensure seamless service delivery and client satisfaction.
- Prepare reports on account status and performance metrics for management review.
- Assist in onboarding new clients by providing necessary information and support during the transition process.
- Establish strong relationships with their wholesale customer base, providing high levels of service and support while seeking the best returns on a daily basis.
- Negotiate strongly and intelligently on a daily basis in these competitive markets.
- Start the day by looking closely at the daily production program to identify any shortages or weight banding issues, liaising with the Live program manager to see if this can be resolved.
- Make informed decisions to manage customer expectations on weights and shortages based on the plan information.
- Process incoming orders via email and phone starting from 7.00am, enabling system updates for the production team.
- Manage stock control, with responsibility for all stocks.
Skills
- Proficiency in English is essential.
- Strong data entry skills with attention to detail to maintain accurate records.
- Excellent communication skills, both verbal and written, with a focus on phone etiquette.
- Ability to analyse data effectively to inform decision-making and identify upselling opportunities.
- A proactive approach to problem-solving with strong organisational skills.
- Experience in customer service or account management is an advantage but not mandatory.
Hours of work: 8.00am till 4.30pm Monday to Friday
This role offers an exciting opportunity for individuals looking to develop their careers in account management within a supportive environment that values growth and professional development.
Job Types: Full-time, Permanent
Pay: £28,000.00-£30,000.00 per year
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
Schedule: Day shift, Monday to Friday
Work Location: In person
Customer Account Coordinator in Driffield, North Humberside employer: TEAMWORK PARTNERSHIP LTD
Contact Detail:
TEAMWORK PARTNERSHIP LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Coordinator in Driffield, North Humberside
✨Tip Number 1
Familiarise yourself with the company's services and products. Understanding what they offer will help you identify upselling opportunities during your interactions, showcasing your proactive approach.
✨Tip Number 2
Brush up on your data analysis skills. Being able to interpret client data effectively will not only help you in identifying trends but also in making informed decisions that can impress your potential employers.
✨Tip Number 3
Practice your communication skills, especially phone etiquette. Since you'll be the primary point of contact for clients, being articulate and professional over the phone is crucial for building strong relationships.
✨Tip Number 4
Prepare for potential negotiation scenarios. Given the competitive nature of the market, demonstrating your ability to negotiate effectively can set you apart from other candidates.
We think you need these skills to ace Customer Account Coordinator in Driffield, North Humberside
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or account management. Emphasise your communication skills and any data analysis experience, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive approach to problem-solving and your ability to build strong client relationships. Mention specific examples of how you've successfully managed accounts or improved service delivery in the past.
Highlight Relevant Skills: In your application, clearly outline your proficiency in English, data entry skills, and any experience with CRM systems. These skills are essential for the Customer Account Coordinator position.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work in account management and your eagerness to contribute to the team. Companies appreciate candidates who are genuinely interested in their mission and values.
How to prepare for a job interview at TEAMWORK PARTNERSHIP LTD
✨Showcase Your Communication Skills
As a Customer Account Coordinator, excellent communication is key. Be prepared to demonstrate your verbal and written communication skills during the interview. Practice articulating your thoughts clearly and confidently, as this will reflect your ability to interact effectively with clients.
✨Highlight Your Attention to Detail
This role requires strong data entry skills and attention to detail. Bring examples of how you've maintained accurate records in previous roles or projects. Discuss any systems or processes you’ve used to ensure accuracy, as this will show your potential employer that you can handle the responsibilities of the position.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of specific instances where you successfully resolved client issues or improved service delivery. This will demonstrate your proactive approach and organisational skills, which are crucial for managing client accounts effectively.
✨Research the Company and Its Clients
Familiarise yourself with the company and its client base before the interview. Understanding their services and market position will allow you to tailor your responses and show genuine interest. It also gives you the opportunity to discuss how you can contribute to their success in managing client accounts.
