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For Companies At a Glance
- Tasks: Engage with customers, build relationships, and achieve sales targets in a luxury retail environment.
- Company: Join Chloe at Selfridges, a renowned luxury brand known for its elegance and customer focus.
- Benefits: Enjoy a dynamic work culture, training opportunities, and the chance to work in a prestigious location.
- Why this job: Be part of a diverse team that values creativity, empathy, and personal growth while making an impact.
- Qualifications: Experience in customer service and sales; strong communication skills and a passion for luxury retail.
- Other info: Opportunity for career progression within a global luxury group.
The predicted salary is between 36000 - 60000 £ per year.
How will you make an impact? A Chloe Senior Sales Associate is an ambassador of the Maison, in charge of welcoming every guest into the Chloe family and developing its relationship with them. A highly experienced client advisor, a reliable team player and a strong support to managers.
Key responsibilities:
- A Client Relationship owner
- Delivers exceptional Customer Service and takes pride in developing long-term relationships
- Is aware of CRM targets and actively engages in all actions to reach them
- Focuses on developing their portfolio of customers, utilising strategic selling techniques and applying clear client development strategies in order to upgrade high potentials and regain lost and sleeping clients
- Consistently works with appointments to ensure retention of top clients and achieve personal sales targets
- Implements personalised reach-out campaigns and utilises all clienteling tools available to complete CRM tasks within given timeframe
- Consistently captures client data and takes notes of all qualitative information
- An omnichannel business partner
- Leads by example and demonstrates role model behaviour to deliver strong business performance and customer service
- Masters all omnichannel services available to grow sales
- Is aware of store and individual sales and KPIS targets and actively engages in all actions to reach them
- Actively completes trainings and participates in all commercial activities set by the SM/HQ
- Maintains excellent level of product knowledge and collections at all times and is able to support new starters and other stylists in the store
- Motivates and helps the team in reaching targets for boutique and individual
- Consistently works to over-achieve given sales, KPIs and CRM targets
- Is aware of local trading environment and competitors’ activities
- An operations excellence supporter
- Ensures impeccable store environment, BOH and grooming at any time of the day
- Proactively informs the Store Manager of any structural repair needed in store to ensure a luxurious environment at all time
- Implements all guidelines related to store and BOH management and participates in inventories
- Monitors progress of after sales processes and follows up with clients to ensure impeccable after sales service
- Complies with established Richemont policies and standards
- Supports the management team in specific tasks and areas of the business throughout the day and is the main point of contact for the team during management absence
WHAT MAKES OUR GROUP DIFFERENT?
- Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.
- We value freedom, collegiality, loyalty, and solidarity.
- We foster empathy, curiosity, courage, humility, and integrity.
- We care for the world we live in.
YOUR JOURNEY WITH US:
- 1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call
- 2nd Stage – Interview with the Store Manager
- 3rd Stage – Interview with the Human Resources Manager and the Retail Director
- 4th Stage – Interview with the DRH HQ & EMEIA and the Europe Managing Director
Senior Sales Associate, Selfridges employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Sales Associate, Selfridges
✨Tip Number 1
Familiarise yourself with Chloe's brand values and product lines. Understanding the essence of the brand will help you connect with customers and demonstrate your passion during interviews.
✨Tip Number 2
Network with current or former employees of Chloe or Selfridges. They can provide valuable insights into the company culture and expectations, which can give you an edge in your interviews.
✨Tip Number 3
Prepare to discuss your previous sales experiences in detail, especially how you've built and maintained client relationships. Be ready to share specific examples that highlight your ability to meet sales targets.
✨Tip Number 4
Stay updated on the latest trends in luxury retail and customer service. Being knowledgeable about industry trends will show your commitment to the role and help you stand out as a candidate.
We think you need these skills to ace Senior Sales Associate, Selfridges
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and expectations for the Senior Sales Associate position at Selfridges. Tailor your application to highlight relevant experiences that align with these responsibilities.
Craft a Compelling CV: Ensure your CV is up-to-date and tailored specifically for this role. Highlight your experience in customer service, client relationship management, and any sales achievements. Use quantifiable metrics where possible to demonstrate your impact.
Write a Personalised Cover Letter: In your cover letter, express your passion for the Chloe brand and your understanding of its values. Discuss how your skills and experiences make you a perfect fit for the role, particularly in building long-term customer relationships and achieving sales targets.
Prepare for Interviews: Anticipate questions related to customer service excellence, team collaboration, and sales strategies. Prepare examples from your past experiences that showcase your ability to meet KPIs and engage with clients effectively.
How to prepare for a job interview at TN United Kingdom
✨Showcase Your Customer Service Skills
As a Senior Sales Associate, your ability to deliver exceptional customer service is crucial. Prepare examples of how you've built long-term relationships with clients and resolved any issues they faced. Highlight your experience in clienteling and how you can apply strategic selling techniques.
✨Demonstrate Team Leadership
This role requires you to be a reliable team player and a support to managers. Be ready to discuss instances where you've motivated your team or led by example. Show how you can contribute to achieving sales targets and enhancing team performance.
✨Know the Brand Inside Out
Familiarise yourself with Chloe's products, collections, and values. During the interview, express your passion for the brand and how your knowledge can enhance customer experiences. This will demonstrate your commitment and readiness to represent the Maison.
✨Prepare for Omnichannel Discussions
Since the role involves mastering omnichannel services, be prepared to discuss your experience with various sales channels. Share how you've used technology and client data to improve sales and customer engagement, showcasing your adaptability in a modern retail environment.
