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- Tasks: Support traders by resolving live system incidents and managing major incidents.
- Company: Join a leading European Commodity Trading firm with a dynamic work environment.
- Benefits: Enjoy a fast-paced role with opportunities for growth and skill development.
- Why this job: Be part of a crucial team that directly impacts trading operations and decision-making.
- Qualifications: Experience in front office app support, SQL, and familiarity with Azure or Python is essential.
- Other info: This position is urgent, so apply quickly to seize this exciting opportunity!
The predicted salary is between 48000 - 72000 £ per year.
A leading European Commodity Trading firm is looking for a Senior Application Support Analyst to provide support of both in-house and vendor supplied applications in their Front Office. This role will support traders while working closely with their core functions area.
Responsibilities:
- Experience of a Trading-based service delivery environment.
- Diagnose and resolve day-to-day live system incidents across a range of systems.
- Take ownership of Major Incident management.
- Effectively record and monitor progress of all incidents and service requests raised into the central ITSM tools.
Skills / Experience:
- Front Office App Support - ideally Commodities.
- Experience working with traders and other front office users.
- SQL DB (SQL Server Management Studio and Oracle PL/SQL).
- Azure experience.
- PowerShell or Python.
- SQL.
- Kubernetes.
- Trayport Joule.
Senior Application Support Analyst - Commodity Trading employer: Silver Birch Rec Ltd T/A Etech Partners
Contact Detail:
Silver Birch Rec Ltd T/A Etech Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Application Support Analyst - Commodity Trading
✨Tip Number 1
Familiarise yourself with the specific applications and tools mentioned in the job description, such as SQL Server Management Studio, Oracle PL/SQL, and Azure. Having hands-on experience or relevant projects to discuss can really set you apart during interviews.
✨Tip Number 2
Network with professionals in the commodity trading sector, especially those who work in application support. Engaging with them on platforms like LinkedIn can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Brush up on your incident management skills, particularly in a trading environment. Be prepared to discuss how you've handled major incidents in the past and the strategies you used to resolve them efficiently.
✨Tip Number 4
Showcase your understanding of the trading process and how application support plays a crucial role in it. Being able to articulate this knowledge will demonstrate your commitment and suitability for the position.
We think you need these skills to ace Senior Application Support Analyst - Commodity Trading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in application support, particularly in a trading environment. Emphasise your familiarity with SQL, Azure, and any specific tools mentioned in the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the role and how your skills align with the company's needs. Mention your experience working with traders and your ability to manage incidents effectively.
Highlight Technical Skills: In your application, clearly list your technical skills such as PowerShell, Python, and any experience with Kubernetes or Trayport Joule. This will demonstrate your capability to handle the responsibilities outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail, which is crucial in a support role.
How to prepare for a job interview at Silver Birch Rec Ltd T/A Etech Partners
✨Showcase Your Technical Skills
Make sure to highlight your experience with SQL, Azure, and any programming languages like PowerShell or Python. Be prepared to discuss specific projects where you used these skills, as this will demonstrate your technical proficiency.
✨Understand the Trading Environment
Familiarise yourself with the commodity trading landscape and the specific challenges traders face. This knowledge will help you relate better to the role and show that you can effectively support the front office.
✨Prepare for Incident Management Scenarios
Be ready to discuss how you would handle major incidents and your approach to incident management. Providing examples from your past experiences will illustrate your problem-solving abilities and ownership of issues.
✨Communicate Effectively with Traders
Since you'll be working closely with traders, practice articulating complex technical concepts in a way that's easy for non-technical users to understand. Good communication skills are key in this role.
