Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support IT service design and transition, ensuring smooth integration into operations.
- Company: Join a dynamic IS Operations team in a leading company based in Manchester.
- Benefits: Enjoy hybrid work, 30+ days annual leave, and a generous pension scheme.
- Why this job: Be part of a collaborative culture that values innovation and service excellence.
- Qualifications: Experience in IT Service Management and familiarity with ITIL and Agile methodologies required.
- Other info: Flexible working arrangements available; ideal for those seeking a balanced work-life.
The predicted salary is between 30000 - 41000 £ per year.
Our client is looking for a Service Assurance Engineer to join their IS Operations team. In this role, you'll support the Change & Transition Manager in ensuring new and updated IT services are effectively designed, transitioned, and meet business needs. You'll collaborate with various teams to coordinate service design and transition activities, ensuring a smooth and structured integration into operations.
Key Responsibilities:
- Assist in preparing service impact assessments, transition plans, and operational readiness reports.
- Ensure clear service processes, roles, and responsibilities are defined.
- Maintain accurate service documentation, including Service Catalogues and Support Models.
- Monitor service performance, ensuring compliance with ITIL frameworks.
- Contribute to risk management and business continuity planning.
The Ideal Candidate will have:
- Proven experience in Service Transition and IT Service Management (ITSM).
- Strong understanding of Incident, Problem, Change, and Service Level Management.
- Familiarity with Prince2, ITIL, and Agile methodologies.
- Excellent communication and stakeholder management skills.
- Ability to work independently and collaboratively across teams.
The role is based in Central Manchester, ideally 1 day a week on site (flex if needed). The role is offering up to the £41,000 mark at the higher end (dependant on experience). The company also offers great benefits such as 15%+ pension & 30 days+ Annual Leave! If you're interested & have Service Design/Transition experience, please apply below.
Service Assurance Analyst in Manchester employer: Robert Walters
Contact Detail:
Robert Walters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Assurance Analyst in Manchester
✨Tip Number 1
Familiarise yourself with ITIL frameworks and methodologies like Prince2 and Agile. Understanding these concepts will not only help you in the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the field of Service Assurance and IT Service Management. Attend relevant meetups or webinars to connect with others who may provide insights or even referrals for the position.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your skills in service transition and stakeholder management. Real-life scenarios can make a strong impression during interviews.
✨Tip Number 4
Research the company’s current IT services and any recent changes they’ve implemented. Being knowledgeable about their operations will show your genuine interest and help you tailor your responses during the interview.
We think you need these skills to ace Service Assurance Analyst in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Service Transition and IT Service Management. Use keywords from the job description, such as 'ITIL', 'Service Design', and 'Stakeholder Management' to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses how your skills and experiences align with the responsibilities of the Service Assurance Analyst role. Mention your familiarity with methodologies like Prince2 and Agile, and provide examples of past successes in similar positions.
Showcase Communication Skills: Since excellent communication is key for this role, consider including a section in your application that demonstrates your ability to communicate effectively with various stakeholders. This could be through specific projects or experiences where you successfully managed stakeholder expectations.
Highlight Relevant Certifications: If you have any certifications related to ITIL, Prince2, or Agile methodologies, make sure to include them in your application. This will strengthen your profile and show your commitment to professional development in the field.
How to prepare for a job interview at Robert Walters
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Service Assurance Analyst. Familiarise yourself with key concepts like service impact assessments, transition plans, and operational readiness reports, as these will likely come up during your interview.
✨Showcase Your ITIL Knowledge
Since the role requires compliance with ITIL frameworks, be prepared to discuss your experience with Incident, Problem, Change, and Service Level Management. Highlight specific examples where you've applied these principles in past roles.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage service transitions. Think of situations where you successfully coordinated service design and transition activities, and be ready to explain your approach.
✨Demonstrate Communication Skills
Excellent communication and stakeholder management skills are crucial for this role. Prepare to discuss how you've effectively communicated with various teams in the past, and consider sharing examples of how you’ve managed stakeholder expectations.
