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- Tasks: Help schools optimize Arbor products through training and support.
- Company: Arbor is transforming education with innovative tools and a passionate team.
- Benefits: Enjoy 32 days holiday, flexible work, and wellness initiatives.
- Why this job: Make a real impact in education while working with a supportive team.
- Qualifications: Background in education and strong communication skills required.
- Other info: Dog-friendly offices and opportunities for professional development.
The predicted salary is between 30000 - 32000 £ per year.
Location: Remote
Salary: £30,000 – £32,000
About us
At Arbor, we’re on a mission to transform the way schools work for the better. We believe that there’s a better way to work, starting by giving everyone the right tools and technology for the job. We’re building a platform and products we believe in, as well as a strong, diverse team of experienced specialists, ex-teachers, and Edtech engineers passionate about making a difference in the sector.
About the role
We are looking for a communicative and passionate Customer Education Specialist (Arbor Finance) to join our Customer Education team. You will provide expert guidance and support to educational institutions to help them optimize and find the most value from our Arbor Products. The role involves training and consulting with schools, supporting managed services, troubleshooting issues, conducting system audits, and collaborating with stakeholders to drive efficiency and improve educational outcomes.
Core responsibilities
- Deliver majority of training online, with very limited in-person training.
- Design and deliver services to schools, MATs, and partners using professional knowledge.
- Pitch training and consultancy appropriately to users and partners in a concise way.
- Understand at least one Arbor Product’s functionality, features, and best practices, and articulate these to customers.
- Deliver managed services for schools and partners.
- Keep up to date with product updates, changes to legislation, and new processes.
- Own and keep training materials relevant.
- Self-reflect and provide feedback to the team to ensure a well-rounded customer experience.
- Travel to Arbor offices and occasionally client sites as needed.
About you
- Relevant background in the Education sector.
- Ability to articulate technology to a range of individuals, including non-technical users.
- Excellent presentation and communication skills.
- Positive approach to learning new things and troubleshooting issues.
- Friendly and eager to help.
- Good sense of humour and able to inspire others.
Desirable
- A proven track record in training.
- Analytical skills.
What we offer
The chance to work alongside a passionate team and see the impact of your work every day. We also offer:
- A dedicated wellbeing team with initiatives such as mindfulness and mental health training.
- 32 days holiday (plus Bank Holidays).
- Enhanced maternity and adoption leave (20 weeks full pay) and paternity (6 weeks full pay).
- Private Dental Insurance.
- Access to services such as Calm and Health Assured.
- Flexible working arrangements.
- Social committees for team events.
- Professional development training budget.
- Volunteer with a charity of your choice for a day each year.
- Dog friendly offices!
Interview process
- Phone screen
- 1st stage
- 2nd stage
We are committed to a fair recruitment process. If you require any reasonable adjustments during your application or interview process, please reach out to us at .
Arbor Education is an equal opportunities organisation.
We support and promote diversity and equality, encouraging applications from all backgrounds.
Refer a friend: Know someone who would be good for this role? Refer a friend, family member, or colleague, and if they are offered a role with Arbor, we will thank you with a voucher valued up to £200! Email:
Please note: We are unable to provide visa sponsorship at this time.
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Customer Education Specialist (Arbor Finance) employer: Arbor Education
Contact Detail:
Arbor Education Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Education Specialist (Arbor Finance)
✨Tip Number 1
Familiarize yourself with Arbor's products and services. Understanding the features and functionalities will help you articulate their value to potential customers during the interview.
✨Tip Number 2
Showcase your communication skills by preparing to discuss how you've effectively trained or supported others in the past. Use specific examples that highlight your ability to engage with non-technical users.
✨Tip Number 3
Research current trends in the education sector, especially related to Edtech. Being knowledgeable about industry challenges and innovations can set you apart as a candidate who is passionate and informed.
✨Tip Number 4
Prepare to demonstrate your problem-solving skills. Think of scenarios where you've successfully troubleshot issues or improved processes, as this aligns with the role's responsibilities.
We think you need these skills to ace Customer Education Specialist (Arbor Finance)
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Education Specialist position. Make sure you understand the core responsibilities and how your skills align with them.
Tailor Your CV: Customize your CV to highlight relevant experience in the education sector, particularly any training or consulting roles. Emphasize your communication skills and ability to articulate technology to non-technical users.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for education and technology. Mention specific Arbor products you are familiar with and how you can help educational institutions optimize their use.
Prepare for Interviews: Anticipate questions related to your experience in training and your approach to troubleshooting issues. Be ready to discuss how you would deliver training online and engage with various stakeholders.
How to prepare for a job interview at Arbor Education
✨Understand Arbor Products
Make sure you have a solid understanding of at least one Arbor Product's functionality and features. Be prepared to discuss how these can benefit educational institutions and articulate best practices clearly.
✨Showcase Your Communication Skills
Since the role requires excellent presentation and communication skills, practice explaining complex concepts in simple terms. Use examples from your past experiences to demonstrate your ability to engage with both technical and non-technical users.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you would handle specific situations, such as troubleshooting issues or delivering training. Think of relevant scenarios from your previous roles and how you successfully navigated them.
✨Emphasize Your Passion for Education
Convey your enthusiasm for the education sector and your desire to make a positive impact. Share any relevant experiences that highlight your commitment to improving educational outcomes and supporting schools.
