At a Glance
- Tasks: Lead a department to enhance sales and deliver an exceptional customer experience.
- Company: Join H&M Group, a diverse family of brands committed to sustainable growth.
- Benefits: Enjoy flexible hours, staff discounts, and global development opportunities.
- Why this job: Be part of a dynamic team focused on people, profitability, and positive impact.
- Qualifications: Management experience in customer-facing roles and a passion for team development required.
- Other info: Availability includes weekends; no cover letter needed to apply.
The predicted salary is between 28800 - 43200 £ per year.
This is a permanent position offering 39 hours per week. The position is based in Lakeside shopping centre.
Our Leaders have the ambition to make our people and business grow. As a Department Manager, you are responsible for overseeing a department to support the Sales and Profit of the store and, along with your Team, deliver a Customer First Experience.
Key Responsibilities:
- You lead with a vision to secure the best experience for all our colleagues and customers.
- You evaluate your team’s performance, provide regular feedback, and support succession through their development and training.
- You analyse and follow up on Sales & Profit KPI’s for your department.
- You ensure Health & Safety, legal, and security are in accordance with H&M standards and local laws to always secure all employees and customers’ safety.
Qualifications
We are looking for people who have:
- Management experience in a customer-facing environment.
- Previous experience of leading and managing teams.
- A passion for profitability and people.
Additional Information
Availability 7 days fully flexible, weekends included.
We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP.
In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.
Inclusion & Diversity
H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence, all diversity dimensions are taken into consideration in our recruitment process.
We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.
Company Description
H&M Group is a family of brands; H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound. At H&M Group, our people are the driving force behind our commitment to creating meaningful growth and more sustainable lifestyles. Help us re-imagine fashion, and together we will re-shape our industry.
Location
West Thurrock Way, Grays, United Kingdom.
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Department Manager - Lakeside employer: H & M Hennes & Mauritz Gruppe
Contact Detail:
H & M Hennes & Mauritz Gruppe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Department Manager - Lakeside
✨Tip Number 1
Familiarize yourself with H&M's values and mission. Understanding their commitment to sustainability and diversity will help you align your leadership style with their corporate culture, which is crucial for a Department Manager role.
✨Tip Number 2
Highlight your management experience in customer-facing environments during the interview. Be prepared to share specific examples of how you've successfully led teams to improve sales and customer satisfaction.
✨Tip Number 3
Demonstrate your analytical skills by discussing how you've previously tracked and improved KPIs. Showing that you can evaluate performance and implement strategies for growth will set you apart.
✨Tip Number 4
Be ready to discuss your approach to team development and training. H&M values leaders who invest in their team's growth, so share your strategies for providing feedback and fostering a positive work environment.
We think you need these skills to ace Department Manager - Lakeside
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Department Manager at H&M. Highlight your management experience in customer-facing environments and how it aligns with the role.
Showcase Leadership Skills: Emphasize your previous experience in leading and managing teams. Provide specific examples of how you've developed team members and improved performance.
Focus on Customer Experience: Discuss your passion for delivering a 'Customer First Experience'. Share any relevant experiences where you successfully enhanced customer satisfaction or sales.
Tailor Your Application: Customize your CV to reflect the qualifications mentioned in the job description. Avoid including a cover letter, as requested, and ensure your application is concise and relevant.
How to prepare for a job interview at H & M Hennes & Mauritz Gruppe
✨Show Your Leadership Skills
As a Department Manager, it's crucial to demonstrate your leadership abilities. Share specific examples of how you've successfully led teams in the past, focusing on your approach to motivating and developing team members.
✨Understand Sales & Profit KPIs
Familiarize yourself with key performance indicators related to sales and profit. Be prepared to discuss how you have previously analyzed these metrics and used them to drive improvements in your department.
✨Emphasize Customer Experience
Highlight your commitment to delivering a 'Customer First Experience.' Prepare to discuss strategies you've implemented to enhance customer satisfaction and how you plan to continue this focus at H&M.
✨Discuss Health & Safety Standards
Since ensuring health and safety is a key responsibility, be ready to talk about your experience with compliance and safety protocols. Show that you understand the importance of maintaining a safe environment for both employees and customers.