Fulham Reach Boat Club – Community Bookings Officer (Part-time)

Fulham Reach Boat Club seeks a friendly and organised administrator to help manage our community bookings.

About Fulham Reach Boat Club

The vision for our charity is a simple one: Rowing for All. We want to give access to rowing to a cross-section of our community, especially those who are most in need because of financial hardship or social circumstances, and help them realise their full potential both on and off the water. We have four key initiatives to deliver Rowing for All:

• Boats Not Bars – Helping reduce the reoffending rate of serving prisoners through access to indoor and outdoor rowing clubs.
• State School Rowing – Giving every pupil in our participating state schools the opportunity to learn to row and compete whilst teaching them the true meaning of teamwork, focus and confidence.
• Free Water Sports Weeks – Providing free-to-attend courses during the summer and Easter break for those children most in need.
• Junior Membership and Bursary places – Delivering affordable access to the river for the local community with our fun, friendly and flexible club environment.

We also strongly believe in “The health of our space that’s the place for our health.” Environmental Impact – We are committed to environmental stewardship and sustainability so that we can be positive role models to everyone we work with.

About the Post Holder

We are looking for someone with great interpersonal and organisational skills who enjoys administration-related tasks and communication with customers.

About the Role

The person understands the purpose of our charity and is a proud ambassador for FRBC. This role will be responsible for ensuring that bookings of rowing sessions for courses, corporates, and private coaching are filled throughout the year. This is done by monitoring our website, the inbox, and taking calls and enquiries made in person. The person will be responsible for a smooth bookings process for our customers and for maintaining the customer database to help achieve our bookings targets. All these activities need to be done with our charitable purpose in mind. All profit from the sale of courses and individual rowing sessions is used to support the running of the charity.

Key Responsibilities

• Monitoring of website and inbox for rowing bookings enquiries as well as positive opportunities for our charity.
• Friendly communications with all customers.
• Maintaining bookings software and Excel spreadsheets.
• Matching bookings with coaches’ availabilities, working closely with the Chief of Operations.
• Reporting to the Chief of Finance on monthly bookings results and discussing targets.
• Raising awareness for FRBC’s charitable work across all bookings and supporting our fundraising teams’ charitable activities and events.

Essential Skills and Experience

• Excellent organisational and administrative skills.
• Understanding of sport management, rowing logistics, and safety.
• Understanding of safeguarding and protecting children, young people, and adults.
• Ability to work independently as well as part of a team.
• Excellent customer service skills, professional and friendly.
• Good at finding solutions, easy-going, and able to respond to challenges.

Location: Hybrid/London

Annual Leave: 24 days plus 8 Bank Holidays for full-time hours

Reports to: Chief of Finance and Chief of Operations

Direct Reports: Works in collaboration with coaching team

Type: Part-time (potentially 10am - 2pm but flexible)

Application Dates: From Monday 28th October 2024 to Monday 11th November 2024