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- Tasks: Lead and inspire a hybrid team to enhance judges' education in canine disciplines.
- Company: Join the UK's top over-50s inclusive jobs board, dedicated to excellence in canine education.
- Benefits: Enjoy a hybrid work environment with competitive salary and opportunities for professional growth.
- Why this job: Make a real impact in the canine world while working in a dynamic and supportive culture.
- Qualifications: Leadership experience, strong communication skills, and knowledge of The Kennel Club regulations required.
- Other info: Relinquishing Kennel Club membership is necessary if hired.
The predicted salary is between 36000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK’s leading over-50s age inclusive jobs board.
We are seeking a Judges Education Manager to lead and inspire a dedicated team. This role offers a unique opportunity to drive excellence in judges’ education across all canine disciplines recognised by The Kennel Club while ensuring adherence to the highest standards in a high-paced, hybrid working environment.
Key Responsibilities:
- Team Leadership: Effectively manage and motivate a hybrid team, ensuring strong performance and collaboration.
- Complaint Triage & Resolution: Utilise excellent analytical and precision thinking skills to assess complaints, interpret Kennel Club regulations, and execute holistic reviews to determine appropriate escalation pathways.
- Communication: Draft clear, concise, and well-reasoned correspondence for outcome decisions and committee briefs, simplifying complex issues into understandable rationales.
- Conflict Management: Confidently handle challenging situations and audiences with objectivity, patience, and resilience.
- Education and Regulations Expertise: Leverage and enhance understanding of Kennel Club rules and regulations relevant to judges of all dog activities, as well as maximising the utilisation of the Kennel Club Academy for education of judges.
- Process Integrity: Uphold a high degree of confidentiality, discretion, and integrity while managing a demanding workload.
- System & Service Management: Use CRM systems effectively and provide account-management-style customer service to internal and external stakeholders.
The ideal candidate will have:
- Previous experience in a Leadership/Management role.
- Outstanding written communication skills to articulate decisions and prepare high-level briefs.
- Confidence, resilience, and patience when navigating challenging environments.
- A strong understanding of The Kennel Club rules, regulations, and education systems across all canine activities.
- Previous experience in working with CRM systems and understanding customer service principles.
- A genuine passion for promoting excellence and integrity of judges within the canine world.
Job Details:
Permanent – Full Time
Location: London/Hybrid (2 days a week in our London office)
Salary: £45,000 – £50,000 per annum (Dependent on experience)
Closing date: 2 December 2024
Please be advised that if you are a member of The Kennel Club and are successful in your application you will be required to relinquish your membership.
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Judges Education Manager employer: The Kennel Club
Contact Detail:
The Kennel Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Judges Education Manager
✨Tip Number 1
Familiarize yourself with The Kennel Club's rules and regulations. Understanding these guidelines will not only help you in the interview but also demonstrate your commitment to excellence in judges' education.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed and motivated teams in the past. Be ready to discuss specific challenges you faced and how you overcame them.
✨Tip Number 3
Brush up on your conflict management techniques. Be prepared to share instances where you effectively handled difficult situations, highlighting your patience and resilience.
✨Tip Number 4
Demonstrate your customer service experience, especially with CRM systems. Think of examples where you provided exceptional service to stakeholders, as this will be crucial for the role.
We think you need these skills to ace Judges Education Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Judges Education Manager position. Understand the key responsibilities and required skills, especially focusing on leadership, communication, and knowledge of The Kennel Club regulations.
Tailor Your CV: Customize your CV to highlight relevant experience in leadership and management roles. Emphasize your outstanding written communication skills and any previous work with CRM systems or customer service principles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for canine education and integrity. Address how your background aligns with the responsibilities of the role, particularly in conflict management and education expertise.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that your correspondence is clear and concise, reflecting the high standards expected in this role.
How to prepare for a job interview at The Kennel Club
✨Show Your Leadership Skills
As a Judges Education Manager, you'll need to effectively manage and motivate a hybrid team. Be prepared to discuss your previous leadership experiences and how you foster collaboration and performance within your teams.
✨Demonstrate Analytical Thinking
You'll be required to assess complaints and interpret Kennel Club regulations. Bring examples of how you've used analytical skills in past roles to resolve complex issues and make informed decisions.
✨Communicate Clearly and Concisely
Outstanding written communication is crucial for this role. Practice drafting clear and concise correspondence, and be ready to showcase your ability to simplify complex issues into understandable rationales during the interview.
✨Prepare for Conflict Management Scenarios
Expect to discuss how you've handled challenging situations in the past. Share specific examples that highlight your patience, resilience, and objectivity when navigating difficult conversations or audiences.
