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- Tasks: Lead front-of-house operations and ensure a welcoming experience for all visitors.
- Company: Join a dynamic multi-site restaurant group in the vibrant City of London.
- Benefits: Enjoy a competitive salary of up to £55,000 and opportunities for professional growth.
- Why this job: Be part of a team that values excellence and customer service in a lively environment.
- Qualifications: 5+ years in reception roles, with 2+ years in management; strong leadership and customer service skills required.
- Other info: Ideal for those who thrive in fast-paced settings and love engaging with people.
The predicted salary is between 39600 - 66000 £ per year.
COREcruitment is working with a multi-site restaurant brand in the heart of London who are looking for a Reception Manager to join their team! You will be an experienced and highly organised Reception Manager to oversee front-of-house operations, ensuring an exceptional welcome experience for clients, partners, and visitors.
This role is pivotal in managing day-to-day reception activities while supporting a seamless, professional environment that reflects our commitment to excellence. The Reception Manager will lead the reception team, maintain office standards, and liaise with other departments to ensure smooth office operations.
Key Responsibilities:- Front Desk Operations: Oversee and manage all reception area activities, ensuring a professional, friendly, and efficient greeting and check-in experience for all visitors and callers.
- Team Leadership: Lead, train, and motivate the reception team, setting high standards for customer service and professional conduct. Coordinate schedules to ensure front desk coverage and manage team performance.
- Client and Visitor Experience: Maintain a warm and welcoming environment at the front desk, promptly addressing any client or visitor needs and resolving any issues that may arise.
- Office Presentation: Ensure the reception area and surrounding common areas are well-organized, clean, and stocked with all necessary supplies and materials.
- Administrative Support: Provide administrative support to other departments as needed, including coordinating meeting room bookings, managing incoming and outgoing mail, and handling couriers.
- Security and Compliance: Manage visitor access control systems, ensuring that all protocols are adhered to for the safety of guests and employees.
- Vendor and Supplier Relations: Liaise with external suppliers and vendors for office supplies, maintenance, and other front-of-house needs, negotiating contracts where applicable.
- Continuous Improvement: Develop and implement processes to enhance the efficiency of front-of-house operations and improve the client and visitor experience.
- Experience: Minimum of 5 years of experience in a reception or front-of-house role, with at least 2 years in a management or supervisory capacity, ideally within a corporate environment.
- Leadership: Strong leadership skills with the ability to coach and motivate a team.
- Customer Service Excellence: Exceptional interpersonal and customer service skills, with a client-first attitude.
- Organizational Skills: Highly organized, with strong time-management skills and the ability to prioritize tasks effectively in a fast-paced environment.
- Communication: Excellent verbal and written communication skills.
- Problem-Solving: Able to proactively identify and resolve issues with a positive, solution-oriented approach.
- Tech Proficiency: Familiarity with office and visitor management software, proficiency in Microsoft Office Suite (Word, Excel, Outlook), and adaptability to new technologies.
If you are keen to discuss the details further, please apply today or send your CV.
Reception Manager, City of London, Multi-site restaurant group! Up to £55,000 in City of London employer: COREcruitment International
Contact Detail:
COREcruitment International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager, City of London, Multi-site restaurant group! Up to £55,000 in City of London
✨Tip Number 1
Network within the hospitality and restaurant industry in London. Attend local events or join relevant online groups to connect with professionals who might have insights or referrals for the Reception Manager role.
✨Tip Number 2
Research the multi-site restaurant group thoroughly. Understand their brand values, customer service philosophy, and any recent news. This knowledge will help you tailor your conversations during interviews and demonstrate your genuine interest.
✨Tip Number 3
Prepare to discuss specific examples of how you've led a team in a fast-paced environment. Highlight your experience in managing front-of-house operations and how you’ve improved customer experiences in previous roles.
✨Tip Number 4
Familiarise yourself with common visitor management software and office protocols. Being able to speak confidently about your tech proficiency can set you apart from other candidates and show that you're ready to hit the ground running.
We think you need these skills to ace Reception Manager, City of London, Multi-site restaurant group! Up to £55,000 in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in reception or front-of-house roles. Emphasise any leadership positions you've held and showcase your customer service skills, as these are crucial for the Reception Manager position.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the key responsibilities mentioned in the job description. Use examples from your past experience to demonstrate how you meet the qualifications and can contribute to the team.
Highlight Leadership Experience: Since the role requires strong leadership skills, be sure to detail your experience in managing teams. Discuss how you've motivated staff, set standards, and improved customer service in previous roles.
Showcase Problem-Solving Skills: In your application, provide examples of how you've proactively identified and resolved issues in a fast-paced environment. This will demonstrate your ability to handle challenges effectively, which is essential for this role.
How to prepare for a job interview at COREcruitment International
✨Showcase Your Leadership Skills
As a Reception Manager, you'll need to demonstrate strong leadership abilities. Be prepared to discuss your experience in managing teams, motivating staff, and setting high standards for customer service. Share specific examples of how you've successfully led a team in the past.
✨Emphasise Customer Service Excellence
This role is all about creating a welcoming environment. Highlight your exceptional interpersonal skills and client-first attitude during the interview. Prepare to share instances where you went above and beyond to ensure a positive experience for clients or visitors.
✨Demonstrate Organisational Skills
With a fast-paced environment, being organised is key. Discuss your time-management strategies and how you prioritise tasks effectively. You might want to provide examples of how you've handled multiple responsibilities simultaneously in previous roles.
✨Be Tech-Savvy
Familiarity with office and visitor management software is crucial. Make sure to mention your proficiency in Microsoft Office Suite and any other relevant technologies. If you've implemented new tech solutions in your previous roles, be ready to talk about that too!
