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- Tasks: Lead the guest relations team to create unforgettable experiences for our guests.
- Company: Join Park Plaza, a stylish hotel known for exceptional service and memorable moments.
- Benefits: Enjoy discounted hotel rates, wellness days, and access to gym discounts.
- Why this job: Be part of a vibrant team that values trust, respect, and enthusiasm in a dynamic environment.
- Qualifications: Previous experience as a Guest Relations Manager or Duty Manager is required.
- Other info: Work in a prime location with opportunities for growth and development.
The predicted salary is between 18700 - 23500 £ per year.
Location: Park Plaza County Hall London, United Kingdom
Salary: Highly competitive with great benefits
Guest Relations Manager At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs.As the friendly face of the 399 bedrooms at Park Plaza County Hall Hotel, you will do more than just welcome our guests. The key role for you as our Guest Relations Manager will be to ensure that the service provided by the guest relations team is beyond the normal guest experience that would be expected by our guests. You will be expected to maintain and grow the relationship between the hotel and our VIPs and regular guests and support the guests in resolving any issues that may arise.
As a Guest Relations Manager, you will receive:
Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
F&B discounts at our restaurants and bars (for your whole party)
Two wellness days per year, meaning all team members start with 30 days of holiday per year – including
Guest Relations Manager employer: PPHE Hotel Group
Contact Detail:
PPHE Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Manager
✨Tip Number 1
Familiarize yourself with the Park Plaza brand and its values. Understanding our commitment to trust, respect, teamwork, enthusiasm, commitment, and care will help you align your approach during the interview process.
✨Tip Number 2
Highlight your experience in guest relations or as a Duty Manager. Be ready to share specific examples of how you've gone above and beyond to enhance guest experiences, as this is crucial for the role.
✨Tip Number 3
Demonstrate your leadership skills by discussing how you've motivated and trained team members in previous roles. We value hands-on leaders who inspire their teams to deliver exceptional service.
✨Tip Number 4
Prepare to discuss your proficiency with Microsoft Office and Opera. Being able to showcase your technical skills will give you an edge, as these tools are essential for managing guest relations effectively.
We think you need these skills to ace Guest Relations Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Guest Relations Manager position. Understand the key responsibilities and required skills, such as effective communication and proficiency in Microsoft Office and Opera.
Tailor Your CV: Customize your CV to highlight relevant experience in guest relations or hotel management. Emphasize any previous roles where you demonstrated leadership, teamwork, and a commitment to guest satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the Park Plaza values: Trust, Respect, Teamwork, Enthusiasm, Commitment, and Care. Provide specific examples of how you've gone above and beyond for guests in past roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at PPHE Hotel Group
✨Show Your Passion for Guest Experience
As a Guest Relations Manager, your role is all about enhancing the guest experience. Be prepared to share specific examples of how you've gone above and beyond for guests in previous roles. This will demonstrate your commitment to exceptional service.
✨Demonstrate Leadership Skills
Since you'll be leading a team, it's crucial to showcase your leadership abilities. Discuss your experience in motivating and training team members, and provide examples of how you've successfully managed a team in a high-pressure environment.
✨Familiarize Yourself with Hotel Operations
Make sure you understand the day-to-day operations of a hotel, especially in guest relations. Brush up on your knowledge of systems like Opera and Microsoft Office, as well as common challenges faced in the hospitality industry.
✨Emphasize Your Problem-Solving Skills
Guest relations often involves resolving issues quickly and effectively. Prepare to discuss situations where you've successfully handled guest complaints or conflicts, highlighting your ability to remain calm and find solutions.
