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For Companies At a Glance
- Tasks: Lead hotel opening excellence and drive process improvements across teams.
- Company: Join the award-winning Mandarin Oriental, known for luxury hotels and exceptional service.
- Benefits: Enjoy learning opportunities, wellness programmes, and global stay perks with MOstay.
- Why this job: Be part of a collaborative team that values growth, integrity, and legendary service.
- Qualifications: Strong project management skills and a passion for hospitality are essential.
- Other info: Based in London, this role offers a chance to shape luxury experiences worldwide.
The predicted salary is between 36000 - 60000 £ per year.
Mandarin Oriental is looking for a Project Manager Service and Opening Excellence to join our team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
About the job
Based at the Mandarin Oriental corporate office in London, the Project Manager Service and Opening Excellence is responsible for leading the focus on opening excellence by driving the execution of opening process improvements, ensuring structured process governance, and enabling seamless collaboration across functions.
As Project Manager Service and Opening Excellence, you will be responsible for the following duties:
- Govern Opening Process Excellence
- Track and drive the execution of hotel opening process initiatives by coordinating cross-functional collaboration, ensuring timely milestones, and tracking deliverables.
- Act as PMO for opening excellence initiatives, monitoring progress, flagging risks, de-bottlenecking, and ensuring accountability across teams.
- Prepare leadership presentation materials for initiative status updates, steering committee reviews, and governance discussions.
- Maintain and update documentation, including development of standardised opening playbook, process frameworks, and best practices to support continuous improvement and future openings.
- Develop and maintain post-mortem review framework, track and publish post-mortem reviews for cross-project knowledge transfer.
- Monitor and Support Ongoing Openings
- Organise and facilitate knowledge-sharing workshops, ensuring key learnings from past openings are captured and shared across properties.
- Provide structured documentation support for opening teams, maintaining accessibility to key resources, templates, and governance materials.
- Oversee that the critical path and opening status are accurately reflected in the SmartSheet portal, providing support to teams as needed to ensure updates are timely and accurate.
- Track and consolidate property-level opening challenges, attend steering committee meetings and ensure timely escalation to the Opening Excellence leader and corporate stakeholders.
- Support follow-ups on action items from governance meetings, ensuring alignment and accountability across functions.
Additionally, the Project Manager will provide general support to the leader as needed, contributing to broader strategic initiatives and continuous refinement of the hotel opening process.
Our commitment to you:
- Learning & Development: Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay: When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Health & Colleague Wellness: Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- Retirement Plans: When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
We’re Fans. Are you?
Project Manager Service and Opening Excellence employer: Mandarin Oriental Hotel Group Limited
Contact Detail:
Mandarin Oriental Hotel Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Manager Service and Opening Excellence
✨Tip Number 1
Familiarise yourself with the hotel opening process and best practices. Understanding the nuances of how luxury hotels operate will give you an edge in discussions and demonstrate your commitment to excellence.
✨Tip Number 2
Network with professionals in the hospitality industry, especially those who have experience in project management or hotel openings. Building relationships can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your experience with cross-functional collaboration. Highlight specific examples where you've successfully coordinated teams to achieve a common goal, as this is crucial for the role.
✨Tip Number 4
Stay updated on trends in the luxury hospitality sector. Being knowledgeable about current developments and challenges in the industry will help you engage in meaningful conversations during interviews.
We think you need these skills to ace Project Manager Service and Opening Excellence
Some tips for your application 🫡
Understand the Role: Thoroughly read the job description for the Project Manager Service and Opening Excellence position. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in project management, particularly in hospitality or service excellence. Use specific examples to demonstrate how you've successfully managed projects and collaborated across teams.
Showcase Your Skills: Mention any relevant skills that align with the job requirements, such as process improvement, governance, and documentation management. Be sure to include your ability to facilitate workshops and track project milestones.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for the role and the company. Discuss why you want to work at Mandarin Oriental and how your values align with theirs, particularly regarding integrity, respect, and a growth mindset.
How to prepare for a job interview at Mandarin Oriental Hotel Group Limited
✨Showcase Your Project Management Skills
Be prepared to discuss your experience in managing projects, particularly in hospitality or service sectors. Highlight specific examples where you successfully led a team through a project, focusing on your ability to coordinate cross-functional collaboration and track deliverables.
✨Demonstrate a Growth Mindset
Mandarin Oriental values a growth mindset, so be ready to share instances where you embraced challenges and learned from failures. Discuss how you continuously seek improvement and how this mindset has positively impacted your previous roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle opening challenges. Think of past experiences where you identified risks, de-bottlenecked processes, and ensured accountability across teams.
✨Familiarise Yourself with the Company Culture
Research Mandarin Oriental's values and commitment to excellence in service. Be ready to articulate how your personal values align with theirs, especially regarding integrity, respect, and teamwork. This will show your genuine interest in becoming part of their team.
