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For Companies At a Glance
- Tasks: Lead and manage the account management team to enhance client relationships and drive revenue growth.
- Company: CTM is a global leader in innovative travel management solutions with over 3000 employees worldwide.
- Benefits: Enjoy hybrid work options, annual incentive trips, and a strong focus on employee wellbeing.
- Why this job: Join a collaborative team that values innovation, personal development, and sustainability in the travel industry.
- Qualifications: 10 years of leadership experience, strong relationship-building skills, and strategic mindset required.
- Other info: CTM promotes from within and offers a supportive environment for career growth.
The predicted salary is between 48000 - 84000 £ per year.
CTM is a global award-winning provider of innovative and cost-effective travel management solutions to the corporate, events, leisure and loyalty travel markets. CTM provides personalised service excellence with client-facing technology solutions in offices all around the world, including New Zealand, Australia, Asia, North America and Europe with over 3000 employees and growing. At CTM, our people are our greatest asset. We are a team of collaborative, innovative and future-focused professionals who work with the company's values in mind; Connect, Deliver and Evolve.
About the Role
- Hours: Full time
- Contract: Permanent
- Location: Bradford, Hybrid 3 to 4 days per week in office
Skills and Experience
- Proven experience in a senior leadership role, 10 years
- Experience managing a team of account managers
- Experience managing large accounts and ensuring compliance
- Strong leadership skills with experience managing senior-level professionals
- Excellent relationship building, negotiation, and stakeholder management skills
- Strategic mindset with the ability to drive innovation and service improvements
- Commercial acumen and experience managing financial performance and budgets
- Ability to work in a fast-paced, dynamic environment and handle complex client needs
- Strong communication, presentation and problem-solving skills
- Ability to analyse situations, problem solve and provide pragmatic advice
- Comfortable working proactively in a fast-paced environment with a varied workload
- Trusted adviser for Head of Legal, Senior Leadership and the wider CTM business
- Excellent written and verbal communication skills with high attention to details
The Head of Account Management is a senior role that will be responsible for leading and managing the account management team to drive strategic client relationships, contributing to revenue growth and retention through superior client retention and satisfaction. The role will also be responsible for managing a small portfolio of clients. This role reports to the Director of Client Services and to the General Manager.
Required of all CTM Positions
- Embrace CTM’s core values of Connect, Evolve, Deliver.
- Professional, collaborative and supportive interaction with employees, clients, suppliers and vendors.
- Ability to work independently as well as part of a team.
- Appropriate and professional written and verbal communication.
- Demonstrated ability to meet deadlines, handle and prioritise simultaneous requests.
- Creative and analytical thinking with strong problem-solving and consultative skills.
- Demonstrates calm under pressure – is a proactive contributor and eager to learn.
- Proficiency in Microsoft Office Suite.
- Ability to do basic math.
- Ability to read and interpret information.
- Regular and reliable attendance.
Why CTM?
Reward & Recognition
CTM’s annual reward and recognition programme, CTM All Star Awards, takes our peer voted ‘All Stars’ on an incentive trip to destinations all around the world. Previous trips have included: Los Angeles, Hong Kong, Paris, Abu Dhabi, Queenstown, and Dallas. As part of a strong and stable company, CTM will support you in your career development plans with a very strong history of promoting from within. CTM’s High-Performance (HiPo) programme has excelled the professional development of many CTM Leaders.
Employee Wellbeing and Flexibility
The physical health and mental wellbeing of our CTM employees is something we take very seriously. To promote these amongst our teams, CTM provides each employee with access to a well-known wellbeing platform, free independent advice across a range of topics, ability to increase annual leave and more.
Sustainability Focus
CTM is committed to a range of initiatives that enable a socially responsible, long-term and sustainable mindset within CTM. Underpinned by our four Sustainability Pillars; Principles of Governance, People, Planet, and Prosperity, CTM’s Sustainability Strategy identifies material issues and outlines initiatives to achieve this. Some initiatives include:
- Annual Volunteer Day Leave to support a charity/cause of your choice
- Offsetting all CTM employees’ travel
- Partnership with South Pole – supporting sustainable community projects (local & global)
- Paperless office initiatives & recycling options
If you’re considering a career in travel, or a return to the travel industry, CTM is your number one choice. Your career in corporate travel is ready for take-off. Get on board today.
CTM is a Disability Confident Employer. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements.
Head of Account Management employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Account Management
✨Tip Number 1
Familiarise yourself with CTM's core values: Connect, Deliver, and Evolve. Demonstrating a clear understanding of these values during your interactions can set you apart as a candidate who aligns well with the company's culture.
✨Tip Number 2
Network with current or former employees of CTM on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company and help you tailor your approach when discussing your fit for the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven innovation and service improvements in previous roles. Highlighting your strategic mindset and ability to manage large accounts will resonate well with the hiring team.
✨Tip Number 4
Showcase your leadership style by preparing to discuss how you've successfully managed teams in fast-paced environments. Emphasising your relationship-building skills and stakeholder management experience will demonstrate your capability for this senior role.
We think you need these skills to ace Head of Account Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and leadership roles. Emphasise your ability to manage large accounts and your success in driving client satisfaction and retention.
Craft a Compelling Cover Letter: In your cover letter, demonstrate your understanding of CTM's values: Connect, Deliver, and Evolve. Share specific examples of how you've embodied these values in your previous roles, particularly in managing teams and client relationships.
Showcase Leadership Skills: Highlight your leadership experience by detailing how you've successfully managed teams of account managers. Include metrics or outcomes that showcase your ability to drive performance and innovation within your team.
Demonstrate Problem-Solving Abilities: Provide examples in your application of how you've tackled complex client needs and provided pragmatic solutions. This will show your strategic mindset and ability to thrive in a fast-paced environment.
How to prepare for a job interview at JR United Kingdom
✨Showcase Your Leadership Experience
As the Head of Account Management, you'll need to demonstrate your proven experience in senior leadership roles. Be prepared to discuss specific examples of how you've successfully managed teams and large accounts, highlighting your ability to drive results and foster a collaborative environment.
✨Emphasise Relationship Building Skills
CTM values strong relationship building and stakeholder management skills. During the interview, share instances where you've effectively negotiated with clients or built lasting partnerships, showcasing your ability to connect and deliver value.
✨Demonstrate Strategic Thinking
The role requires a strategic mindset to drive innovation and service improvements. Prepare to discuss how you've previously identified opportunities for growth and implemented strategies that have positively impacted client satisfaction and retention.
✨Align with CTM's Core Values
Familiarise yourself with CTM's core values: Connect, Deliver, and Evolve. In your responses, reflect these values by illustrating how you've embraced similar principles in your past roles, showing that you're not just a fit for the position but also for the company culture.
