Technical Support Analyst

Job Title: 1st/2nd Line Support Engineer

⭐Salary: £25,000-27,500+Shift Allowance

⭐Location: Harrogate (Hybrid)

⭐Employment Type: Permanent

A leading service provider with a growing team in Harrogate are looking for a motivated individual with technical experience to join a 2nd Line Support team. This is an exciting opportunity for someone with a passion for learning and advancing their career in tech.

The role will involve…

• Providing 1st / 2nd line technical support, managing customer queries and technical issues.
• Troubleshoot and resolve faults across various technologies including broadband, networking, firewalls, SD-WAN, VoIP, and more.
• Monitor, manage, and resolve incidents in a 24/7 shift environment.
• Communicate effectively with customers, keeping them updated on progress and ensuring satisfaction.

Desired Skills & Experience:

• Experience with networking (LAN, WAN, VPN, etc.) and troubleshooting across various platforms.
• Familiarity with Cisco, Meraki, Fortinet, Huawei, and other network technologies.
• ITIL Foundation awareness and relevant certifications (e.g., Cisco CCNA, SIP School SSCA) are a plus.
• Experience working in a managed service provider

Apply now for more details!📩