Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first line IT support and manage user accounts daily.
- Company: Join a dynamic team focused on innovative IT solutions.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Be part of a collaborative culture that values problem-solving and creativity.
- Qualifications: No specific qualifications required, just a proactive attitude and teamwork spirit.
- Other info: Ideal for those looking to kickstart their IT career in a supportive environment.
The predicted salary is between 24000 - 36000 £ per year.
The role entails the day-to-day providing IT support at a first line level to internal customers.
Person Specification
- The candidate will be a team player with a flexible and dynamic approach to solving problems and designing solutions.
- Able to generate innovative solutions in work situations.
- Utilise all work based opportunities to develop and progress within job role.
- A proven ability to work independently using your initiative.
- Good documentation skills for regular updating of procedures, processes, change management, and project updates.
- Experience in working in a busy and demanding office type environment on their own or as part of a team.
Key Responsibilities
- Taking and logging of calls on ServiceNow.
- Creating/deleting/updating of user accounts.
- IT ordering including renewals of licenses and software agreements authorised by the IT Director.
- Control and match invoices and scan all documentation.
- Maintain asset and software database.
- Update and maintain software license database.
- Manage starter/leaver process from an IT perspective.
- Manage and chase IT assets (Laptops, PCs, Smartphones, Printers etc.) from staff who have left.
- Scanning of order forms/user forms and other important documents.
- Create and manage IT internal business procedures as guided by the IT team.
- Maintain department procedures/processes/forms etc. (User creation etc. – Guided by the IT Team).
- Any other reasonable duties as required from time to time.
IT First Line Support employer: Colas USA
Contact Detail:
Colas USA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT First Line Support
✨Tip Number 1
Familiarise yourself with ServiceNow, as it's a key tool for logging calls and managing user accounts. Understanding its functionalities will not only help you in the role but also impress us during the interview.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've tackled IT issues in the past. We love to see candidates who can think on their feet and come up with innovative solutions.
✨Tip Number 3
Brush up on your documentation skills. Being able to clearly update procedures and processes is crucial in this role, so consider creating sample documents to demonstrate your ability.
✨Tip Number 4
Highlight any experience you have in managing IT assets or working in a busy office environment. This will show us that you're capable of handling the demands of the role and can work well both independently and as part of a team.
We think you need these skills to ace IT First Line Support
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and person specification. Tailor your application to highlight how your skills and experiences align with the requirements of the IT First Line Support role.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in IT support or similar roles. Mention specific examples where you have successfully solved problems or managed IT assets, as this will demonstrate your capability for the position.
Showcase Documentation Skills: Since good documentation skills are essential for this role, provide examples of how you have maintained procedures, processes, or project updates in past positions. This could include mentioning any tools or systems you used, such as ServiceNow.
Personalise Your Application: Make sure to personalise your cover letter by addressing it to the hiring manager if possible. Use a friendly yet professional tone, and express your enthusiasm for the role and the company. This can help you stand out from other candidates.
How to prepare for a job interview at Colas USA
✨Show Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've tackled IT issues in the past. Highlight your ability to think on your feet and come up with innovative solutions, as this role requires a dynamic approach to problem-solving.
✨Demonstrate Teamwork
Since the role involves working closely with others, share experiences that showcase your ability to collaborate effectively. Mention any instances where you contributed to team success or supported colleagues in a busy environment.
✨Highlight Documentation Skills
Emphasise your attention to detail and experience with documentation. Be ready to explain how you keep processes updated and ensure that all necessary information is accurately recorded, as this is crucial for maintaining IT procedures.
✨Familiarise Yourself with ServiceNow
If you have experience with ServiceNow or similar ticketing systems, make sure to mention it. If not, do some research beforehand to understand its functionalities, as you'll be logging calls and managing user accounts through this platform.
