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- Tasks: Lead and evaluate victim support services across Scotland, managing staff and volunteers.
- Company: Victim Support Scotland empowers those affected by crime, ensuring they receive the support they need.
- Benefits: Enjoy 42 days annual leave, health cash plan, pension, and extensive learning opportunities.
- Why this job: Make a real difference in people's lives while working in a supportive and inclusive environment.
- Qualifications: Strong commitment to professional development, excellent research skills, and effective communication abilities required.
- Other info: Role based in Edinburgh or Glasgow; travel to various locations is necessary.
The predicted salary is between 40000 - 52000 £ per year.
Victim Support Scotland (VSS) provides support and information to people affected by crime and campaigns for victim and witness rights. Our services are free, confidential, and tailored to individuals' needs. Our vision is that people affected by crime - victims, witnesses, and their families - are treated with dignity and respect and are at the heart of the justice in Scotland. Our mission is to ensure that all those affected by crime receive high quality support that will help them to recover from their experiences.
As a member of the Corporate Leadership Team (CLT) and reporting directly to the Director of Service Delivery, you will be responsible for delivering, implementing, and evaluating victim support services across Scotland. You will work in partnership with the current Head of Service Delivery to ensure that our services meet the needs of all our service users. You will have responsibility for managing staff and volunteers, ensuring that they are supported, knowledgeable and capable to deliver services that meet service users' needs.
Primary location: Edinburgh or Glasgow
Salary: £47,266 - £62,420 per annum. Salary on appointment will normally be at the lower salary point, with progression subject to regular review in line with VSS performance appraisal arrangements. A higher salary placing will be considered in exceptional circumstances subject to experience demonstrated.
What you'll need to be successful:
- You will hold a demonstrated commitment to ongoing professional development with a solid academic foundation.
- Excellent quantitative and qualitative research skills, meticulous attention to detail, and excellent organisational and planning abilities encompassing program, resource, and performance management.
- Effective communication skills, both written and verbal, demonstrated through successful external relationship management and the ability to present complex information visually to diverse audiences.
Please note - this post will be subject to a Basic Disclosure Scotland check and two satisfactory references. The role is based in the Central Belt but the ability to travel to all VSS bases and spaces is a requirement.
When you work for Victim Support Scotland, your wellbeing is important to us. We offer a generous annual leave package of 42 days (pro-rata), access to our free health cash plan which includes cover for you and your family across a range of benefits, including dental cover, access to a virtual GP, counselling, legal support and discounts on gym memberships, cinema tickets, retail and much more. In addition, we offer a generous pension, enhanced maternity and paternity pay and access to a credit union. Supporting employee development is important to us and we offer comprehensive learning and development opportunities.
If you are looking for a role with a purpose, where you can really make a difference, then this may be the role for you. As a Disability Confident Committed employer, please advise if you require any adjustments in the application process by contacting us.
To apply, please submit a current CV with a covering letter, detailing why you are suitable and how you meet the relevant criteria.
Closing date - Monday 14 April 2025. It is anticipated interviews will take place on Monday 21 April 2025.
Head of Service Delivery - 418373 employer: VICTIM SUPPORT SCOTLAND
Contact Detail:
VICTIM SUPPORT SCOTLAND Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service Delivery - 418373
✨Tip Number 1
Familiarise yourself with Victim Support Scotland's core principles and mission. Understanding their commitment to empowering victims and witnesses will help you align your experience and values with their goals during discussions.
✨Tip Number 2
Network with professionals in the victim support sector. Attend relevant events or webinars to connect with individuals who work at VSS or similar organisations, as personal connections can often lead to valuable insights and opportunities.
✨Tip Number 3
Prepare to discuss your leadership style and how it aligns with collaborative and person-centred approaches. Be ready to share examples of how you've successfully managed teams and implemented strategies that prioritise service user needs.
✨Tip Number 4
Research current trends and challenges in victim support services in Scotland. Being knowledgeable about the landscape will allow you to engage in meaningful conversations and demonstrate your commitment to improving services for victims and witnesses.
We think you need these skills to ace Head of Service Delivery - 418373
Some tips for your application 🫡
Understand the Organisation: Familiarise yourself with Victim Support Scotland's mission and values. Highlight how your personal values align with their commitment to empowering victims and witnesses.
Tailor Your Cover Letter: In your cover letter, specifically address how your skills and experiences meet the requirements outlined in the job description. Use examples that demonstrate your ability to manage staff and deliver effective services.
Showcase Relevant Experience: When detailing your CV, focus on your previous roles that involved service delivery, management, or working with vulnerable populations. Quantify your achievements where possible to illustrate your impact.
Highlight Communication Skills: Emphasise your communication skills in both your CV and cover letter. Provide examples of how you have successfully managed external relationships and presented complex information to diverse audiences.
How to prepare for a job interview at VICTIM SUPPORT SCOTLAND
✨Understand the Organisation's Mission
Before your interview, take the time to thoroughly understand Victim Support Scotland's mission and values. Be prepared to discuss how your personal values align with theirs and how you can contribute to their goal of empowering people affected by crime.
✨Showcase Your Leadership Skills
As a Head of Service Delivery, you'll need to demonstrate strong leadership capabilities. Prepare examples from your past experiences where you've successfully managed teams, supported staff development, and implemented effective strategies that align with organisational objectives.
✨Highlight Your Communication Skills
Effective communication is crucial in this role. Be ready to provide examples of how you've managed external relationships and presented complex information to diverse audiences. Consider discussing any experience you have in public speaking or stakeholder engagement.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and adaptability. Think about potential challenges you might face in delivering victim support services and how you would approach them, ensuring your answers reflect the organisation's core principles.
