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- Tasks: Lead two stunning marinas, ensuring excellent customer experiences and team support.
- Company: Join a fast-growing leisure operator with exciting opportunities for development.
- Benefits: Enjoy sociable hours, a 30% bonus, 33 days holiday, and great discounts.
- Why this job: Work in an idyllic waterside setting while making meaningful connections with residents.
- Qualifications: Experience in hospitality or property management, with strong leadership and customer service skills.
- Other info: Ideal for those passionate about boats and living near Canary Wharf.
The predicted salary is between 40000 - 56000 £ per year.
General Manager - Marina & Waterside - London Canary Wharf - £40,000 + 30% bonus potential + excellent benefits.
We are looking for a General Manager to manage two stunning marinas in London Canary Wharf and look after their mainly long-standing affluent residents living in the marinas. Our client is a diverse nationwide leisure operator growing fast through acquisitions and redevelopments, so it is an exciting time to be joining them.
Key elements of the role:
- Coach, support and inspire your operational team to be the best they can be every day.
- Strive to deliver a fantastic customer experience to both your leisure customers and residents, building meaningful relationships along the way.
- Ensure the facilities and amenities are always clean, safe and well maintained.
- Support the busy boat brokerage office based there.
- Typically working 9-5 Mon-Friday with the expectation of the occasional evening or weekend to meet the needs of the business and customers.
- Very sociable hours over a 37.5-hour week.
- 30% bonus potential (Quarterly and annual).
- 33 days holiday (inclusive of bank holidays).
- Life Assurance.
- Big discounts on moorings, gyms and much more.
- Continued investment into your professional development.
The person we are looking for:
- Genuine, warm personality with a flair for great customer service and hospitality.
- Ideally experience in servicing high net worth customers.
- Hands-on approach to leadership and ownership mentality.
- Strong operator with experience managing a multi-faceted leisure, serviced property or hospitality business.
- Team leadership experience possibly as a Centre Manager, General Manager, Club Manager, Community Manager, Facilities Manager, Estates Manager, Property Services Manager or even Operations Manager ready to step up.
- Business acumen: able to read and act on a P&L and manage budgets.
- Ideally have an interest in boats or the waterside.
- Living within an easy commute of London Canary Wharf.
Marina General Manager- London Canary Wharf employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Marina General Manager- London Canary Wharf
✨Tip Number 1
Network with professionals in the leisure and hospitality industry, especially those who have experience in marina management. Attend local events or join relevant online forums to connect with individuals who can provide insights or even referrals for the position.
✨Tip Number 2
Familiarise yourself with the specific needs and expectations of high net worth customers, as this role requires a strong focus on customer service. Consider volunteering or shadowing in similar environments to gain firsthand experience.
✨Tip Number 3
Research the company’s recent acquisitions and developments to understand their growth strategy. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the role and the organisation.
✨Tip Number 4
Prepare to discuss your leadership style and how you’ve successfully managed teams in the past. Think of specific examples where you’ve inspired your team or improved customer experiences, as these will be crucial in showcasing your fit for the General Manager role.
We think you need these skills to ace Marina General Manager- London Canary Wharf
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing leisure or hospitality operations. Emphasise any roles where you have led teams, managed budgets, or provided exceptional customer service, especially to high net worth clients.
Craft a Compelling Cover Letter: Write a cover letter that showcases your genuine personality and passion for customer service. Mention specific examples of how you've inspired teams or improved customer experiences in previous roles, particularly in similar environments.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as leadership, business acumen, and a hands-on approach. If you have an interest in boats or waterside activities, be sure to mention this as it aligns with the company’s ethos.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a managerial role.
How to prepare for a job interview at TN United Kingdom
✨Showcase Your Customer Service Skills
As a Marina General Manager, you'll be dealing with affluent residents and leisure customers. Be prepared to share specific examples of how you've delivered exceptional customer service in previous roles, highlighting your ability to build meaningful relationships.
✨Demonstrate Leadership Experience
The role requires strong team leadership. Discuss your hands-on approach to managing teams and provide examples of how you've inspired and supported your staff to achieve their best performance.
✨Understand the Business Side
Familiarise yourself with P&L statements and budget management. Be ready to discuss how you've successfully managed budgets in the past and how you can apply that knowledge to ensure the marinas operate efficiently.
✨Express Your Passion for the Waterside
Having an interest in boats or the waterside is a plus. Share any personal experiences or hobbies related to this area, as it will show your genuine enthusiasm for the role and the environment you'll be working in.
