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For Companies At a Glance
- Tasks: Join our team to keep the community clean and welcoming for residents.
- Company: Greystar is a global leader in real estate, specialising in rental housing.
- Benefits: Enjoy competitive pay, healthcare, pension, and holiday allowance.
- Why this job: Be part of a supportive team that values cleanliness and resident satisfaction.
- Qualifications: Experience in cleaning and strong customer service skills are essential.
- Other info: We celebrate diversity and are an equal opportunities employer.
The predicted salary is between 20000 - 28000 £ per year.
Ensures the overall cleanliness and proper appearance of the community, including external litter, all internal communal spaces, reception and office areas, and other amenities to enhance and maintain the community appeal and provide a positive resident experience.
Key Role Responsibilities
- Work as part of a friendly and supportive team playing a vital role within the Community team to ensure all our residents enjoy a high level of cleanliness throughout their community.
- Responds positively to customer queries, resolving them in a timely manner or signposting residents to the most appropriate person to assist them.
- Cleans the reception, offices, common spaces and restrooms.
- Checks on a daily basis all amenity areas and cleans where required.
- Carries out a full litter pick daily to all external areas in the community.
- Ensures all empty rooms and apartments and targeted show flats are freshened throughout the day to maintain market-ready appeal.
- Conducts weekly flush downs in all empty rooms and apartments in line with health and safety policies.
- Assists in the make-ready process by performing additional duties requested by Community Manager and/or supervisor.
- Informs Community Manager of any observed hazard or potentially dangerous situation to residents, team members, guests, and others.
- Logs maintenance issues with the Customer Service team where identified as part of daily tasks and routine.
- Ad hoc requests to address Resident concerns or queries.
- Maintains an appropriate inventory of cleaning supplies, and informs the appropriate supervisor when a re-order is necessary.
- Makes best use of materials and equipment provided championing cost efficiencies whenever possible without compromising on quality.
About You
- Previous experience of maintaining cleanliness within a customer occupied environment.
- Demonstrated ability to solve problems in a variety of practical situations and follow standardised procedures.
- Ability to work autonomously, using initiative when required.
- Strong attention to detail.
- Flexible approach to work and adaptable to thrive in a changing environment.
- Proficiency in customer service and interpersonal communication skills in order to effectively interact with residents, clients, team members, and other business contacts and respond courteously to questions and requests.
What We Offer
We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard. Please reach out if you are keen to know more.
Housekeeper employer: Greystar (International)
Contact Detail:
Greystar (International) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeper
✨Tip Number 1
Familiarise yourself with the specific cleaning standards and procedures that Greystar follows. Understanding their expectations will help you demonstrate your knowledge during the interview and show that you're ready to maintain their high standards.
✨Tip Number 2
Highlight your customer service skills in conversations with the hiring team. Since the role involves interacting with residents, showcasing your ability to handle queries and resolve issues will set you apart from other candidates.
✨Tip Number 3
Be prepared to discuss your previous experience in maintaining cleanliness in communal or customer-occupied environments. Sharing specific examples of how you've tackled challenges in similar roles can illustrate your problem-solving abilities.
✨Tip Number 4
Demonstrate your flexibility and adaptability by sharing instances where you've successfully adjusted to changing work conditions. This will show that you can thrive in a dynamic environment, which is essential for this role.
We think you need these skills to ace Housekeeper
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Housekeeper position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in cleaning or maintaining cleanliness in customer-occupied environments. Use specific examples to demonstrate your attention to detail and problem-solving abilities.
Showcase Customer Service Skills: Since the role involves interacting with residents and addressing their queries, make sure to include examples of your customer service experience. Highlight your interpersonal communication skills and ability to resolve issues effectively.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a housekeeping role.
How to prepare for a job interview at Greystar (International)
✨Show Your Attention to Detail
As a housekeeper, attention to detail is crucial. During the interview, be prepared to discuss specific examples of how you've maintained cleanliness in previous roles, highlighting your ability to notice and address even the smallest issues.
✨Demonstrate Customer Service Skills
Since you'll be interacting with residents, it's important to showcase your customer service skills. Share experiences where you successfully resolved queries or complaints, emphasising your friendly and approachable nature.
✨Be Ready for Practical Questions
Expect questions that assess your problem-solving abilities in practical situations. Think about scenarios where you had to adapt quickly or use your initiative to maintain cleanliness or resolve an issue.
✨Highlight Your Teamwork Experience
Working as part of a team is essential in this role. Be sure to mention any past experiences where you collaborated effectively with others, demonstrating your ability to contribute positively to a supportive work environment.
