Debtors Officer (Band 3) - Accounts Receivable - Lancashire Teaching Hospitals NHS Foundation Trust

We hope to be welcoming you to the Lancashire Teaching Hospitals team soon; we’ve shown you exactly why we’re 'a great place to work', now it’s time to see for yourself! Have a look at our current vacancies down below and make the first step to starting a fantastic new career.

Main area: Accounts Receivable

Grade: Band 3

Contract: Permanent

Hours: Full time - 37.5 hours per week (Monday - Friday)

Job ref: 438-PB2552

Site: ELFS Business Services

Town: Darwen

Salary: £24,071 - £25,674 per annum, pro rata

Salary period: Yearly

Closing: 02/04/2025 23:59

Interview date: 23/04/2025

Job overview

We are looking for a motivated individual to deliver a high quality debt recovery service. The role is for a committed debtors officer to work alongside our Team Leaders and Managers to provide an efficient and confidential service for our Clients. ELFS Business Services are a business division of Lancashire Teaching Hospitals NHS Foundation Trust and are committed to providing the highest quality financial services to our NHS clients. You will use your own initiative to plan your workload, chase outstanding debt effectively, using excellent negotiation, diplomacy and interpersonal skills to achieve the best results for our clients. The post will be based at ELFS Business Services - Darwen and offer a hybrid working solution once all training is complete.

Main duties of the job

• Provide assistance to the Deputy Credit Controller by raising invoices, chasing outstanding debts and maintaining specific aspects of the computerised Credit Control database.
• Ensure the accurate and timely input of debtor invoices.
• Maintain full and accurate records of all transactions.
• Responsible for receiving, reviewing, interpreting and responding professionally to queries received from Client organisations and customers, using knowledge and expertise.
• Provide debt recovery service, by chasing outstanding debts via telephone/written/electronic communications.
• Liaise with customers to agree payment plans, providing empathy and understanding of the customer's financial situation, monitoring their activity each month to ensure payments are made as agreed.
• Use initiative to resolve any complex queries arising and communicate solutions effectively, escalating issues to the team leader as appropriate.
• Filing source documents in accordance with departmental procedures, ensuring material is easily retrievable by appropriate staff members to assist with resolving any queries that arise.
• Use computer applications to create spreadsheets for use while recovering outstanding debts, extracting, analysing, manipulating and interpreting information.
• Support the production of debt recovery information for Internal Auditors.
• Support the team leader with the training of new staff members; new staff members will shadow the experienced Debtors Officer until competent in the task.
• Suggest improvements to working practices.

Person specification

• Qualifications and Education: GCSE Maths & English Grades A – C or equivalent qualifications. Studying towards a business qualification.
• Knowledge and Experience: Experience of Accounts Receivable. Experience of computerised financial systems. Experience of working within an Accounts Department. Knowledge of Microsoft office applications. Awareness of NHS finance policies and procedures. Experience of working within NHS finance.

Thanks for taking the time to view this advert; we’re looking forward to receiving your application. Please note that the vacancy may close earlier than the published date if sufficient applications are received, so it would be best to apply as soon as you can. We are committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve.