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- Tasks: Support revenue protection through data analysis, process improvement, and administrative tasks.
- Company: Join West Midlands Trains, delivering 1,300 journeys daily for over 60 million passengers.
- Benefits: Enjoy hybrid working, free travel for you and family, and retail discounts.
- Why this job: Be part of a growing team focused on efficiency and making a real impact.
- Qualifications: Degree in business or finance; strong analytical skills and experience in administration required.
- Other info: Inclusive employer welcoming diverse applications; apply early as the advert may close sooner.
The predicted salary is between 30000 - 42000 £ per year.
As part of the Transport UK Group, West Midlands Trains delivers around 1,300 train journeys a day, for more than 60 million passengers a year, across our two brands - West Midlands Railway and London Northwestern Railway. We are committed to delivering a safe and reliable train service, by investing in our fleet of trains, stations and employees. As part of this investment, we are looking to recruit a Revenue Protection Support Analyst, on a full-time, permanent basis based at Milton Keynes. This role is hybrid with 2/3 days in the office. This is an excellent opportunity to join the team as they embark on a period of growth and development.
What does the job involve?
- Process Improvement: Support the Head of Revenue Protection in refining processes and identifying trends to enhance efficiency, productivity, and performance.
- Intelligence Analysis: Assist in reviewing and analysing intelligence to identify hot spots and optimize resource deployment.
- Data Reporting: Analyse data and produce periodic reports with commentary.
- Digital Fraud Support: Provide administrative support to the digital fraud team, including case organization and responding to intelligence reports.
- Finance Management: Manage banking updates, liaise with finance, and report on earnings for the revenue protection team.
- Meeting Support: Offer high-level administrative support at meetings, including document preparation, minute-taking, and action tracking.
- Procurement & Logistics: Handle procurement orders, arrange accommodation and venues.
- Diary Management: Support diary management for the Head of Revenue Protection and the wider team.
- Attendance & Payroll: Manage attendance trackers and coordinate payroll status returns.
- General Office Duties: Perform general office tasks such as filing, photocopying, message taking, record keeping, and car park ticket administration.
What skills and experience do I need to do the job?
- Degree educated in business, finance or related field, with ability to research and interpret information from a range of sources.
- Strong analytical and IT skills with demonstrable competency in Microsoft EXCEL, Word, Power BI.
- Excellent problem-solving, presentation, and verbal and written communication skills.
- Ability to research data and interrogate reports.
- Experience in an administrative role, with ability to undertake a variety of administration duties with accuracy and manage multiple activities.
- Good organisational skills with attention to detail to be able to prioritise conflicting deadlines.
What are the salary and benefits?
- Competitive salary
- Final salary pension – one of the best pension schemes available
- Free travel on all our trains and those of other train companies within our parent group company - for you, your partner, and any dependent children
- Hybrid working – office based 2-3 days a week
- 75% off all other train company travel tickets
- Retail discounts
- Career development opportunities
Due to the volume of applications we receive the advert may close earlier than the published closing date. Please submit your application as soon as possible to avoid missing out. As an inclusive employer, we welcome applications from all backgrounds and ensure no-one receives less favourable treatment on the grounds of age, disability, gender, race/ethnicity, religion, belief and sexual orientation. Applications will be considered from colleagues with 6 months experience, after completion of their probationary period and a full check of absence and disciplinary records.
Revenue Protection Support Analyst employer: London Northwestern Railway
Contact Detail:
London Northwestern Railway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenue Protection Support Analyst
✨Tip Number 1
Familiarise yourself with the transport industry, particularly the operations of West Midlands Trains. Understanding their services and challenges will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Brush up on your analytical skills, especially in Microsoft Excel and Power BI. Consider taking online courses or tutorials to enhance your proficiency, as these tools are crucial for the role.
✨Tip Number 3
Network with current or former employees of West Midlands Trains on platforms like LinkedIn. They can provide insights into the company culture and the specifics of the Revenue Protection Support Analyst role.
✨Tip Number 4
Prepare for potential interview questions by practising how you would handle real-life scenarios related to data analysis and process improvement. This will showcase your problem-solving abilities effectively.
We think you need these skills to ace Revenue Protection Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the job description. Emphasise your analytical skills, IT proficiency, and any administrative roles you've held.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities of the Revenue Protection Support Analyst role. Mention your problem-solving abilities and how you can contribute to process improvement and data reporting.
Showcase Relevant Skills: In your application, clearly demonstrate your competency in Microsoft Excel, Word, and Power BI. Provide examples of how you've used these tools in previous roles to analyse data or improve processes.
Highlight Organisational Abilities: Since the role requires managing multiple activities and prioritising tasks, include examples from your past experiences where you successfully handled conflicting deadlines and maintained attention to detail.
How to prepare for a job interview at London Northwestern Railway
✨Showcase Your Analytical Skills
As a Revenue Protection Support Analyst, strong analytical skills are crucial. Be prepared to discuss your experience with data analysis and how you've used tools like Microsoft Excel or Power BI to interpret information and identify trends.
✨Demonstrate Problem-Solving Abilities
This role requires excellent problem-solving skills. Think of specific examples where you've successfully tackled challenges in previous roles, especially in administrative or finance-related tasks, and be ready to share these during the interview.
✨Highlight Your Organisational Skills
With multiple responsibilities, showcasing your organisational skills is key. Prepare to discuss how you manage conflicting deadlines and prioritise tasks effectively, perhaps by sharing a time when you successfully juggled several projects.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle real-life situations relevant to the role. Practice responses to questions about process improvement, data reporting, and supporting teams, as these will likely come up during the interview.
