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- Tasks: Join our reservations team and turn inquiries into bookings while providing top-notch customer service.
- Company: Hilton Garden Inn Silverstone is a vibrant hotel located at the iconic British Grand Prix circuit.
- Benefits: Enjoy ÂŁ11.80/hour, free meals, gym membership, and amazing discounts on travel and attractions.
- Why this job: Be part of a winning team in a fun, inclusive environment with opportunities for personal growth.
- Qualifications: Looking for friendly, organized individuals eager to contribute to a high-performing team.
- Other info: Work in a modern hotel with stunning views and a rooftop bar, right by the racetrack!
Reservations Agent Hilton Garden Inn has taken pole position at Silverstone the home of the British Grand Prix following the successful opening of the new Hilton Garden Inn, we are excited to announce that we are growing our high performing team. The Hilton Garden Inn Silverstone is situated directly on the Hamilton straight of Silverstone circuit with 197 bedrooms & suites offering views of the famous asphalt that can convert into hospitality boxes during the major events at the circuit. With all the right mechanics for our guests including a fitness suite, coffee shop, trackside restaurant with terrace the hotel is completed with a showpiece Rooftop bar. “LIGHTS OUT AND AWAY WE GO!” If you are a winner in your current role and want to turbocharge your career then we want to hear from you. Please note the hotel location is NN12 8TL WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD’S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE – No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. A WORLD OF REWARDS Hourly pay of ÂŁ11.80 an hour Uniform provided Free and healthy meals when on duty Grow your Career! Personal Development programmes designed to support you at every step of your career A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com) Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) Team Member Referral Program High street discounts: with Perks at Work Holiday: 28 days including bank holidays (increasing yearly to up to 33 days) Free Parking Discounted attractions at Silverstone Free Gym membership Modern and inclusive Team Member’s areas You will join the reservations team. You enjoy responding to all enquiries in a highly professional manner, converting inquiries into bookings, logging reservations accurately in the system Are you friendly, positive, organised and eager to be part of a team of likeminded professionals? Then this is the job for you! EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay. Find out more about all our brands and hotels – Hilton Brands | Global Hospitality Company
Reservations Agent employer: Hilton Hotels
Contact Detail:
Hilton Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent
✨Tip Number 1
Familiarize yourself with the Hilton Garden Inn brand and its values. Understanding their commitment to hospitality and guest experience will help you align your responses during the interview with what they are looking for in a Reservations Agent.
✨Tip Number 2
Highlight any previous experience in customer service or reservations. Be ready to share specific examples of how you've successfully handled inquiries and converted them into bookings, as this is a key part of the role.
✨Tip Number 3
Show your enthusiasm for working in a dynamic environment like Silverstone. Mention any interest in motorsports or events at the circuit, as this can demonstrate your passion for the location and the unique experiences it offers.
✨Tip Number 4
Prepare to discuss how you embody the spirit of teamwork and inclusiveness. Share examples of how you've contributed to a positive team culture in past roles, as this aligns with Hilton's focus on creating a supportive work environment.
We think you need these skills to ace Reservations Agent
Some tips for your application 🫡
Understand the Role: Take some time to thoroughly read the job description for the Reservations Agent position. Understand the key responsibilities and required skills, such as professionalism in responding to inquiries and accuracy in logging reservations.
Tailor Your CV: Customize your CV to highlight relevant experience in hospitality or customer service. Emphasize any previous roles where you successfully converted inquiries into bookings or managed reservations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your eagerness to be part of a high-performing team. Mention specific reasons why you want to work at Hilton Garden Inn Silverstone and how you align with their values.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Hilton Hotels
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in previous roles.
✨Demonstrate Your Organizational Skills
As a Reservations Agent, being organized is key. Prepare to discuss how you manage multiple inquiries and bookings efficiently. You might want to share a time when your organizational skills helped resolve a challenging situation.
✨Highlight Your Team Spirit
Since the role emphasizes teamwork, be ready to talk about your experience working in a team environment. Share stories that showcase your ability to collaborate with others and contribute positively to a team culture.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about common challenges faced in reservations and how you would handle them, ensuring you align your answers with Hilton's values of inclusiveness and positivity.
