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- Tasks: Build strong customer relationships and lead onboarding for new clients.
- Company: Join Amsterdam Software, a leader in aviation technology with a global presence.
- Benefits: Enjoy flexible remote work, a supportive team, and growth opportunities.
- Why this job: Make a global impact while thriving in a dynamic, innovative environment.
- Qualifications: 3+ years in Customer Success, preferably in SaaS or aviation; degree preferred.
- Other info: Open to occasional travel within the UK and internationally.
The predicted salary is between 28800 - 43200 £ per year.
Are you a proactive, relationship-focused professional passionate about customer engagement and success? Do you thrive in a dynamic, technology-driven environment? If so, we invite you to join our team as a Customer Success Manager.
What you will do:
- Develop strong customer relationships and serve as the primary point of contact between clients and our business.
- Lead onboarding for new customers, ensuring they quickly and effectively adopt FBO One.
- Provide training and demonstrations to help customers maximize the value of FBO One.
- Assist the sales team by supporting lead generation, managing sales opportunities, and conducting product demonstrations.
- Facilitate smooth transitions for new customers from sales to active users.
- Identify customer needs and proactively offer solutions to enhance satisfaction and retention.
- Address customer concerns, coordinating with internal teams to resolve issues promptly.
- Collect and share customer feedback to align with product, sales, and marketing strategies.
- Monitor customer health and satisfaction, providing reports and insights to internal stakeholders.
- Represent FBO One at industry trade shows and events to enhance brand presence.
Who You Are:
- Has proven experience (3+ years) in a Customer Success Manager or similar role, preferably in SaaS or aviation.
- Demonstrates strong problem-solving and interpersonal skills, with the ability to manage stressful situations effectively.
- Has direct experience in FBO operations, ground handling, or aviation-related roles, with a solid understanding of industry challenges.
- Is tech-savvy and has experience with FBO software or aviation-related systems such as CRM, maintenance, or accounting tools.
- A start-up mentality with the ability to thrive in a fast-paced, dynamic environment is crucial, as is a curious and experimental mindset, always seeking ways to improve.
- Possesses excellent communication skills, both written and verbal, in English.
- Can build and sustain long-term customer relationships based on trust and collaboration.
- Holds a degree in business, communications, or a related field (preferred).
- Is open to occasional travel within the UK and internationally.
What We Offer:
- A flexible, remote working environment.
- A supportive, flat team structure valuing innovation and collaboration.
- Opportunities to grow and develop in the aviation technology sector.
- Engagement in meaningful assignments that make a global impact.
Amsterdam Software provides FBO One, the leading global solution for aircraft handling and fuel management. Trusted by airport operators at over 150 locations worldwide, our service ensures seamless, secure, and 24/7 operational effectiveness. We are a small but dynamic team, distributed globally, and take pride in fostering a collaborative, innovative, and relaxed work environment. Amsterdam Software is an equal-opportunity employer, seeking candidates based solely on their qualifications and enthusiasm for delivering excellence. Join us in shaping the future of aviation technology. Apply now to take your career to new heights!
Customer Success Manager employer: Edinburgh City Football Club Limited.
Contact Detail:
Edinburgh City Football Club Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with FBO One and its features. Understanding the software inside out will not only help you during interviews but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Network with current or former Customer Success Managers in the aviation or SaaS sectors. They can provide valuable insights into the role and may even refer you to opportunities within their networks.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships in the past. Highlighting your problem-solving skills and ability to enhance customer satisfaction will set you apart.
✨Tip Number 4
Stay updated on industry trends and challenges in aviation technology. Being knowledgeable about the sector will show your commitment and readiness to tackle the unique needs of customers in this field.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, particularly in SaaS or aviation. Emphasise your problem-solving skills and any direct experience with FBO operations or related software.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer engagement and your proactive approach. Mention specific examples of how you've built strong customer relationships and resolved issues effectively in previous roles.
Highlight Technical Skills: Since the role requires being tech-savvy, ensure you mention any relevant software or systems you've worked with, such as CRM tools or aviation-related applications. This will demonstrate your ability to adapt to the technology-driven environment.
Showcase Communication Skills: In your application, provide examples of your excellent written and verbal communication skills. This could include experiences where you successfully trained customers or presented product demonstrations, as these are key aspects of the role.
How to prepare for a job interview at Edinburgh City Football Club Limited.
✨Showcase Your Relationship-Building Skills
As a Customer Success Manager, your ability to build strong relationships is key. Prepare examples of how you've successfully engaged with clients in the past, highlighting your proactive approach and problem-solving skills.
✨Demonstrate Your Tech Savviness
Familiarise yourself with FBO software and aviation-related systems. Be ready to discuss your experience with these tools and how you can leverage them to enhance customer satisfaction and retention.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle stressful situations and resolve customer concerns. Think of specific scenarios where you've successfully navigated challenges and be prepared to share those stories.
✨Research the Company and Industry
Understand Amsterdam Software's position in the aviation technology sector and their product, FBO One. Being knowledgeable about the company and industry challenges will demonstrate your genuine interest and help you stand out.
